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August 2022 by Chae An
Friendly and competent. I've read other reviews and some mentioned unexpected closing. To be fair, that happened to me as well, but I contacted the manager and had the mail ready for me to pick up the next day when they were normally scheduled to be closed. Unexpected events can happen to businesses as well as people but I've always felt that VHeA was willing to make up for any issues arising out of those issues.
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June 2022 by Marcus W
I've been a customer for almost a year and canceling my service. They open late and close early and they've "lost" several mail items that I had delivery confirmations for. Costing me more $$. They've even given me other people's mail on two occasions. Friendly, but not reliable.
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May 2022 by Lakendra W.
I will have to agree with the other guy's review of this place. The office hours is not clear at all. There is no sigh they says what time they are open however they will charge you additional money for each day you don't pick up your mail within 10 days. I'm thinking about changing this business address but next time I will check the review.
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July 2021 by Ray R.
The Lawrenceville Highway location was only ever been open once when I visited to try and pick up my mail. I have come within business hours as advised by staff on the phone, Google, YELP, and Facebook. Either someone is closing the business early, or I am being lied to about hours. I need to know if this PO box location is a good fit for me because I work from 8:00 am - 4:30 pm and I specifically selected this location for their hours and distance from my house. I will cancel and take my business elsewhere if this is not a good fit.
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June 2021 by Ray R.
You all have never been open except for one time I came in which you didnt have my mail yet. I work from 8 AM-4:30 PM, and every time I have gotten there within business hours as told to me over the phone by someone there. I need to know your real hours because if this is not a good fit for me then I need to cancel and go elsewhere. I have tried to come by 3-4 times now and have been very patient. I specifically switched from my PO box in a different location because of your hours, and because you were closer. Google says you close at 6pm, YELP says 6:00 PM, and even if you closed at 5:30 PM today I was there long before that. You need to update your hours EVERYWHERE and inform the staff as well so I do not waste my time trying to come when you're closed. I was told on the phone you are open until 6 PM two different times, as well as on Saturdays. You are closed for 4th of July weekend but today is Thursday July 1st and I do not understand why for the fourth time I have visited this location it is closed. I also came on Saturday June 26th after being told that close is around 2 PM and I was there before that as well. What is going on?
