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February 2024 by salam bishr
Very organized, clean .
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February 2024 by Nano
I WISH I COULD CLICK ZERO STARS. As a first time user of Instacart, I placed a pickup order for a few items at my local Publix. The expectations of a speedy and smooth process were immediately taken down by the service provided to me by Publix customer service staff. Upon arriving at Publix, I was greeted by two frowns of them not being able to find my Instacart order. When I showed them my pickup request on my phone, they took off with my phone looking for my order.We called up Instacart and the representative on the line confirmed with the store employes that they had located the correct order. However, I was told that my order had more items then that were on the invoice. How in the world did my order even get those items? When I asked to see my order, I was told I couldn’t and didn’t seem like they even wanted me to take my OWN ORDER that I ALREADY paid for. Out of all of this, I was discriminated by Publix employees. At no point it seemed like that they thought I was even the actual person to own the order. It took many back and forth conversations just to get my order and head out the door.This process took 30 MINUTES. I could’ve shopped for all of this in under 10 minutes.
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February 2024 by Vee Kong
Very polite, courteous, and helpful. They live and die by their standards. Also, nobody has subs like Publix.
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February 2024 by Vander Bannister Jr
It's Publix
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February 2024 by Vesela Eminovska
I went into the store at 8:45 PM. My purpose was to get a sub from the deli department. The employee who came up to the counter was Almaz. She stated that she could not prepare the sub order because they had no bread. I asked her if she wouldn't mind checking the back or using the bread from the bakery section. She made no effort to check for more bread. At the same time, Almaz was focused on cleaning her work station and looked as if I was bothering her for asking. The bakery section had plenty of bread that she could use as a substitute since they make it fresh every day at Publix. I asked to speak to a manager. Meanwhile, another couple behind me explained they had the same issue 5 minutes before me. Munira, the manage came over. I asked her if the deli department closes early or if the closing time is the same as the entire store which is 10 PM. Munira stated that the deli closes at 10 PM. Munira was very attentive as she stepped in to remedy the situation. She walked over to the bakery, grabbed some bread and jumped in to make the subs. I explained that this was not the first time that I've experienced issues with the deli department or at this location. The Publix location off Killian Hill is phenomenal. The two locations are approx. 12 minutes apart but there is a stark contrast in the customer service. Publix should reconsider its hiring and training policies for this location or shut it down if the staff is not willing to provide consistent service. I've lived in Lilburn for over 13 years and this is the last time that I will shop at this location. The store itself is a reflection of the employees who work there in terms of the poor organization, no inventory, bad attitude, and terrible service. Save yourself the hassle and drive the extra 12 minutes to the Publix off Killian Hill. You will not be sorry. You will only be sorry because you didn't do so earlier.
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February 2024 by Faby Moon
The pastry ladies are very kind.
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February 2024 by Victor
Friendly staff and clean store.
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February 2024 by Brodie Jacobson
Friendly, clean and decent prices.
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February 2024 by JayTee RC
It may be clean but I tell you half the people in there act like they don't want to work in there. And don't go and try to get a sandwich after about 8:30/9. It could be the worst experience. You might as well just go to Subway or make one at home. 90% of the people in that department act like they don't even want to work there or you're burdening them to have them make a sandwich...smdh.
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February 2024 by Jose Alvarez
Rude people working there but they are very much not willing to see people for their own lives as they never struggled with the world dumping on their backs. Sorry for the way I felt about this place but I feel that the world is not going to be better until we stand together for a new way of life. Next time you see someone who has been in the process of not having any hope just stop and hear them out it might just change both of you. COME TOGETHER AND SEE HOW THINGS WORK OUT FOR US TO MAKE A DIFFERENCE IN OUR LIVES. Love ❤️ and peace ✌️ ?
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February 2024 by Melvin Ames
Nice clean place every time I go.
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January 2024 by Jafeth David Fontalvo Fuentes
It is found too
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January 2024 by Poetic Justice
Nice employees
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January 2024 by Wilber Beltran
Very clean and nice customer service
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January 2024 by Antonio
Very clean and very friendly
