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May 2024 by Lucy Martínez
I received the worst costumer service ever, I was at this brand today around 4:30 pm, the receptionist let me seat in the Lobby until 20 minutes later to tell me she can't do my deposit because was too many checks, actually was 9 checks with the deposit ticket attached, I requested a better explanation about it because that's not a reason for not made that deposit, she told me she is not the teller to make it happend.
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April 2024 by Dena Michelle
This branch is so disrespectful. I have been with PNC 10 years I lived near the Roswell Holcomb Bridge most of this time. They were always pleasant.
But now I have hated that I've had to come to this branch in Norcross because it's now closer. This is the third time I've been treated with total disrespect. I will never return here again.
I needed a notary they said I needed to fill out the forms in front of them, so I went home and got another copy. When I returned they wanted me to fill the paperwork out standing up wouldn't even offer me a desk and chair, told me to go to the counter to fill out the paperwork, not in front of the notary like I was told. What was the meaning of this disrespectful behavior, I don't know. I'm one that don't always try to bring race into things but this is my third time with this branch and it's always the same.
Never again, it makes me want to leave PNC all together. I work hard for my money and I don't want to entrust my hardwork with such disrespectful people. If it wasn't for people like myself you wouldn't have a job.
Just awful...
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March 2023 by Iva Crafts
Awfully long waiting, don’t use drive through
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February 2023 by Shayne Walker
I used to love this bank! However, everyone quit that used to work here, and I can see why! Literally not 1 person in this branch is a past PNC employee at all. When you walk in, you may as well plan on spending a half of a day, and I'm not joking! Absolutely no customer service what so ever!!!..... Go somewhere else, save yourself a miserable trip!
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October 2022 by Talia Lockridge
The Branch manager was so rude and condescending that I almost walked out of the building the moment she started “helping” fix my problem. None of their solutions worked, and I had to resolve my issue with a phone representative later. So at the end of the day, I waited around for 30 minutes to be demeaned and have my problems exacerbated by a woman who couldnt bother to treat me like a person.
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October 2022 by C Wilson
The Branch manager was so rude and condescending that I almost walked out of the building the moment she started “helping” fix my problem. None of their solutions worked, and I had to resolve my issue with a phone representative later. So at the end of the day, I waited around for 30 minutes to be demeaned and have my problems exacerbated by a woman who couldnt bother to treat me like a person.
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December 2021 by Matt Metzger
This store has outstanding team members who are quick and efficient. Ive never had any problems with this location.
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December 2021 by M S
Ms Charmaine is a blessing at that branch. She is so kind, caring and heartfelt.
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August 2021 by Sneha Gilani
People here are not helpful at alllllllllllPick the main street branch it's better sometimes
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July 2021 by Shaudia Rashada
They literally put their customers through the ringer just to get basic things done. What’s the point of being a customer if you’re going to waste my time everytime I come to the branch.
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March 2021 by Stacy White
This branch and the branch in Snellville have the rudest employees I have ever been in contact at a financial institution. I traveled to this branch due to the customer service I received at the Snellville branch and to get the same customer service is absurd! PNC must train their banking employees on how to be rude!!! Very disappointed, as I always receive the best service via telephone!
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March 2021 by Joel Varghese
I LOVE IT
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December 2020 by Victoria Franklin
Trash bank! Worst experience , been with you guys for years! Cancelling today!You can put that on Ms. Angelina Hill and ms. Selina
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November 2020 by Megan Mills
I was hesitant to come to this location due to the reviews, but I did it anyways because it was the closet lol. I got the pleasure of opening an account with Tanya ! She was amazing, super friendly and personable. In and out in 30 min. The rest of the staff even said goodbye on the way out. No complaints here.
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October 2020 by DeAnna McIntosh
I cannot thank Lynne and the team at this PNC brank enough. I have never had such a pleasant experience at the bank from beginning to end. I was greeted with a smile and escorted to Lynne's office. Lynne went above and beyond to help me with opening an account. She was so patient with me and took her time to make sure my account was opened properly. I will be moving all my personal and business accounts from Wells Fargo to PNC as a result of this amazing experience!
