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September 2023 by Mi’Tuan
What the other comments list about the customer service if you’re not of the preferred demographic they choose to serve is true. A very eerie uncomfortable vibe is present as all the staff stares at you and you wait a long time at the front of the line, not being greeted and the tellers choosing to do anything rather than helping you. I called ahead to confirm they service shared branches and she confirmed they do. But, it’s obvious they will find any excuse as to why they can’t service you.
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August 2023 by Mula Sugarbaby
Very racist unless your Indian don’t want to help you if you are black and with a shared branch it’s sad never coming here again
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May 2023 by Carter Loflin
I went to platinum credit union to pay off a loan with another affiliate credit union , I didn’t have my member number so while on the phone waiting for my member number I asked for a code to the restroom. They wouldn’t give me a code for the restroom and said they didn’t have a restroom. I pointed to them. They said no I couldn’t use the restroom. Very rude.
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March 2023 by nooru rajwani
Shairose is the best person to talk . Always gives you best service and help you like a friend.??
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March 2023 by Filiberto Galvan
I'm in the one in Duluth they handle all the Indian ppl first I waited 30 min for simple check cash that usually takes 4 to 10 min ppl that came in after me were handled first and they were more worried about their conversation than my check do not recommend this bank
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March 2023 by Zohair Hemani
Unless you are an 'Ismaili Muslim', they will not open a bank account for you. Funny how they are able to "legally" discriminate based on your religion.
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December 2022 by Tone Ch
I was completely refused from this bank to cash out $1k. Due to I already withdrawn $2k from other Credit Union bank within the same day. While I was told by my Credit union that I am limited $5 cash out a day not $3k. Rude peple, unprofessional manner.In term of limit for rish, this bank only $1k maximum per day. While others i.e. Associated credit union etc. limit $3k. Very incovenience.
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November 2022 by Rahim alechiya
Shyroz and Sahera were amazing in helping with all my needs in Banking with their Branch.
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October 2022 by Sam A
They never answer the phone , they ignore your emails very poor service
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January 2022 by alva norman
Terrible place....most unprofessional and rude people ever!!! Not to mention, their records are so....incorrect! This place is NOT a good example of a shared institution with such sorry service.??
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November 2021 by Kyle D.
Employees frequently are either unwilling or unable to preform even the most basic of transactions, even when provided with all the information and documents requested. As another reviewer points out, this CU seems primarily interested in exclusively servicing a certain subset of the community. But if you're from out of town, get lost.
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July 2021 by Keisha
Customer service is horrible I went in for shared branching everyone is counting cash stood in line for 10 minutes. First of all I’ve been in banking for years the cash should be handled before the bank even opens. Second why is ALL the tellers helping instead of helping get members out of the drive up and lobby. The GHETTO
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January 2020 by Murtaza Jiwani
Terrible Customer Service, they don’t even know what’s going on with customer accounts.
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November 2019 by Riyaz Virani
I really like their service, especially the tellers. Rakhi is very helpful.
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October 2019 by GEORGIA GAMES
TERRIBLE MANAGEMENT IN LILBURN! LADY NAME FAREEDA IS HORRIBLE. I CALLED HER MANY TIMES FOR MY LOAN. SHE WOULD JUST IGNORE MY CALLS AND WHEN SHE PICKS UP, SHE MAKES EXCUSES. NEVER GOING TO THAT BANK!
