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February 2024 by Beckett Smith
Incredibly slow service on a simple task, and they got our part in the wrong size so that took even longer.
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January 2024 by TD W
BEWARE OF THIS LOCATION!The technician over tightened a bolt during the oil change & stripped the bolt causing an oil leak. My car was leaking oil for over a week. I have a trail of oil stains in my garage & had to take my car to the Lexus dealership to be correctly repaired. Pep Boys does not want to reimburse me for the additional repairs!
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January 2024 by anthony collins
great customer service. Got my car in and out in no time.
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December 2023 by Lala's Corner (Lala)
GO ELSEWHERE!! Made an appointment for 9am. Got here on time. They took their sweet time doing a simple oil change. I didn’t leave until 11:30!! Here’s a timeline:Didn’t check my car in until 9:40. Tried to up service me at 10:35. Of course tires! Also Shocks and struts for a 3 year old car. Politely declined. Pulled my car up at 11 in front of the shop. At 11:17 I walk to the front desk to ask can I go. He points to my papers and keys JUST SITTING THERE on the desk, then proceeds to help the person who just walked in. Meanwhile I’ve been patient waiting 2+ hours for a simple oil change that I made an appointment for.I didn’t walk out until 11:30 because why? I will never ever service this place again and I recommend not coming here.
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November 2023 by Paige Medinger
Had to take my car there after a nail made my tire go flat. They put my car on the lift to then tell me that I needed $3,000 worth of repairs, including four new tires instead of just the one for various reasons. After comparison, the tire price they quoted me for good tires was WAY more than other places. I didn’t trust that I actually needed this work. Thankfully I listened to my gut and just had them put on a donut so I could get my tires replaced elsewhere. I then took my car into my normal shop today who informed me that NONE of what pep boys said was wrong with my car was actually wrong. Pep Boys tried to scam me out of $3,000, absolutely unacceptable, unprofessional, and unkind.Take your car elsewhere!
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November 2023 by Cathy Doppel
Very thorough, recommended tires but we are holding off a couple of weeks! They were fine with that, they have been recommending that for the last couple of oil changes!
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November 2023 by Sandra Taylor
Great customer service! I received a print out regarding upcoming car repairs that I needed to have done.
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October 2023 by Julie Belk
they did not honor the road hazard on my tire and just threw my spare tire back in the trunk did not bother to put it back where it belonged. will not go back!!!!!!!!
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September 2023 by Jermon A
I am a member of Kids R Kids here in Snellville. Myself and an co-worker of mine, left an School shuttle Bus for repair. And I left my android phone on the bus. I called the Pep Boys here and I spoke to the Manager Matt, and not only did he say they did not have it but also, his attitude was totally unprofessional as an employer at this establishment. I visited the physical location with my Assistant Director and Mr. Matt gave us the same attitude over the phone. The Mechanic working on my vehicle is named Jared. So, because of this we will be filing legal action and calling corporate for this matter. We will be discussing with this matter with the authorities. We recommend to never come to this Pep Boys as not only do they lie to customers, they break the integrity of being an loyal trustworthy establishment.
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September 2023 by Dee Brown
Matt assisted me today. He had a full lobby but was patient and went above and beyond with addressing my needs. I will be sure to only bring my vehicle here going forward thanks to his service
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July 2023 by Angela RileyWorrell
There members services are very good sometimes you get a free check. If something is wrong well you just know how much you need. You get reports, inspections and good warranties on parts that fail to early.
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July 2023 by Caroline Aiken-Mcgee
I needed to swap out a wheel on my Volvo. Took my car in and was out in less than 30 minutes. Always receive great service at this location.
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July 2023 by Amisha Harding
I have been getting my tires from Pep Boys for years. I am a loyal customer and even started taking my son's car to Pep Boys. I have always had great experiences until my most recent experience. I took my car in to replace a tire that had gotten damaged by a pothole. The rep, Matt, quoted me a really high price for one tire. He said they didn't have my sam's tire on stock. I asked him if any other stores had the tire Pep Boys had put on my car previously. He said 6 stores had it, but it would have to be delivered. I told him that was fine and I would just leave my car with them. 24 hours later, I called to get a status on my car. Matt explained they were still trying to verif which Pep Boys had the tire. I asked, "So, are you telling me that you haven't contacted any stores since I dropped my car off at noon yesterday? It's been 24 hours and nothing has been done?" He replied, "No. We can still put that other tire I recommended on." I told him nevermind. I picked my car up and drove it with a HUGE bubble in it to another shop. Very disappointing to know they didn't even try to secure the tire I needed to be able to drive my car safely.
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July 2023 by BRIGITTEE B
Manager, Matthew replaced a light bulb that was out out of courtesy. I didn't even know it needed replacing. Stuff like that typically don't every happened when I take my car to the dealership. Great job! Keep up the good work. Thanks.
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July 2023 by Gail Hector
I made an online appointment at another Pep Boys by mistake. I went to wrong P.B they took me. I received an oil change it was quick and gave me a list of other work that need to taken care of.
