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April 2024 by Chino A.
a guy there was trying to charge me 400 dollar to fix something for my starter that the max u have to pay is $200
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February 2024 by Lance Smith
Went in to location in the middle of september with coolant leak and overheating. I told them it was coming from a hose. They did inspection and said i need new waterpump thermostat and radiator drain and fill plus alternatir belt pkg. Fixed that for $1306 dollars then had to come back in because coolant low issue heat not working diagnosed coolant again no issues. Back in here february the say i have s coolant leak from radiator hose and now have to pay again. They diagnosed coolant issues twice in less than 5 months and now I still have to pay again for leak. Wouldnt come here unless you want to keep coming back for the same issues.
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February 2024 by Sophia Luke
I got off work and found my car with a flat tire. Although it was the close of business they made the time to fix my car. I appreciate the genuine care shown by this team. I highly recommend this Pep Boys.
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February 2024 by Tila C.
These mutts decided to put cheap tires on my car. I wanted to know why my car was shaking. I took my car to the Pep Boys by my house in Snellville. They told me it's my tires! I just replaced them. These people put cheap tires on my car, they told me the tires that I wanted was discontinued, put the ones on there now. The Pep Boys by my house said they are cheap and they scammed me! Nasty disgusting men for scamming women! I will never bring my car there ever again. And if can I will get my money back! Lame! Yall are lame!
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January 2024 by John McElroy
Made appt. Showed up early. Oil change. Two hours later they tell me car ready. TWo hour oil change. Also windshield fluid was low. Next day after barely using to de-ice windshield now out of fluid. Unless serviced changed topping of that fluid was part of oil change.
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December 2023 by David Samuel
Awesome service!
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December 2023 by Laura Hause-Funner
Thanks to Ken & Vu at your Lilburn, GA location on Lawrenceville Highway.
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December 2023 by Janet Ellis
Many thanks to Pep Boys for being honest. My Dads car failed emissions twice and Pep Boys diagnosed it for free. David was wonderful in explaining what the next step would be. Thank you
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November 2023 by Barbara Woods
Wow, where to start. I took my car in because the front passenger side, near the wheel was making a very loud noise. They recommended I replace the control arms. It was supposed to take 3-4 hours. I brought my car back the next day, after 4.5 hours I get a call saying they never received the parts. Ok, cool, not their fault. A little annoying it took half a day for them to let me know this, but whatever. So I make another appointment, after 4+ hours, I call to check on the progress. The older man who answered the phone informed me he WAS trying to work on it, but now he was on the phone (as if I was the one keeping him from finishing the job). 2 hours later I get a call saying they had the wrong parts and couldn't complete the job until after the weekend. After having my car for 4 days, and an $800+ bill, I get in my car and it feels like they didn't do anything. If anything the noise has gotten louder. Now I'm out a lot of money and on the hunt for a decent mechanic.**Side note: Ken was the only pleasant part of my experience with Pep Boys. I in no way want my review to reflect poorly on his customer service. But I hope he finds a better job because this place is a joke.
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September 2023 by Shilda Jones
David the Manager and his Crew is great informing great details about servicing my car. He is the reason I keep going back to Pep Boys when my car needs to be serviced
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August 2023 by Tajuana Brown
I had a very positive experience getting my car serviced for the first time at Pep Boys - Lilburn! I needed my alternator replaced and was given a significantly high quote from another place. My sister recommended Pep Boys and the manager, David because she said that he's always been honest about her car needs. He shared his estimate for replacing my alternator, which was very much in line with the estimates that I researched online. Once completed, it even came in a little lower than the original estimate that he gave me. I am very happy that I came here!
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August 2023 by Justin Street
Went in for a routine tire change. It took two hours and I was the first in the door. Mechanic broke a stud off the rear tire and identified the truck needing new brakes. The advisor said that his mechanic was not experienced with replacing rear brakes and recommended that I take it somewhere else and have them conduct the brake replacement and repair the broken stud at that time.
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August 2023 by Adil A.
They are terrible. I waited in the waiting room for about 10 minutes without anyone even noticing me, and when I tried to talk to someone, they said they were busy. awful customer service.
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July 2023 by Tina Twardoski
I had an appointment and was taken right away. They said it would take an hour and it was done. I will definitely return.
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May 2023 by Carolyn Thompson
As a customer of Pep Boys for more than 20 years, this location has provided service to more than 5 vehicles for me. The Customer Service, cleanliness and concern for detail information on my vehicle is why I drive pass your other locations. This location, should serve as the model for your other properties. Provide a tour to show other mangers what a desirable location should look like.
