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November 2023 by Teresa Hence
My belongings have been at this location since I moved to Georgia in 2021. The last 6 months to present or longer has been a nightmare working with Dawn. She is very cold not customer service friendly AT ALL but when she mess up she wants me to be. I asked for her general manager name and phone number and Brandy said that she can’t provide that to me unheard of.I spoke with Dawn last week and was advised that my unit had a lien on it for nonpayment (2 months) and that she needed a money order or cashiers check at the Killian Hill location on or before the 30th of October. I asked if she could waive any of the charges and she quickly responded with a NO. Okay I then told her that I didn’t have a car due to my car being in the shop and I asked if I can pay her via my debit or checking account she once again quickly responded with a NO saying that because of the status of my account the only payment she could accept is cashier check or money order. So I had to wait for someone to take me to get a money order and drop it in the slot on the door like I was told.I checked my bank account as I often do and there I see a charge for $306 for USA Storage. I spoke to Dawn on yesterday and was informed that the charge was reversed and because the charge was still pending with my bank it should post last night well it didn’t and now my account is negative. I want to hear from someone whose over Dawn someone in corporate regarding this situation. I expect to be compensated for Dawn behavior with regards to this matter. This will be posted on BBB and every social media platform that USA storage is associated with.No the problem is not that she followed protocol totally understand. The problem is that she and no one else wants to hear my concerns. I just called USA Storage with my sister on the other line to hear that it is still showing that I have a $306 balance HOW? Here’s the problem not that Dawn followed protocol in not being able to remove some/all of the overdue charges but that Dawn informed me that due to the status of my account she COULD NOT accept a debit or credit card payment and that my payment in the amount of $306 MUST be paid via money order or cashier check on or before the 30th of October. She told me to drop it off at the Killian Hll location and put it in the mail slot on the door and she/someone would be there to pick up payments on Saturday the 28th and Monday the 30th. I dropped off my money order on Sunday the 29th. If payments were picked up on Saturday and Monday like she said I should have a zero balance on my account. Upon checking my account on Tuesday the 31st I see that USA Storage took another $306. Is it my fault that my account wasn’t updated to reflect a zero balance which apparently as of today it still isn’t updated because it’s still stating that I have a balance of $306. So does that mean that y’all are going to take another $306. Now y’all want to put it on Wells Fargo and their policy of when my money will post back to my account. No it’s not Wells Fargo problem it’s USA Storage problem. My Wells Fargo account is now overdrawn because of this and I want to know who do y’all think is responsible for this overdraft fee on my Wells Fargo account?11/04/23Owner you’re sorry here’s what’s been happening since you responded to this review which isn’t good enough for meOkay so I have just called multiple times and each time the phone hangs up because I guess y’all recognize my number. Please tell me that I am imagining things when I look at my bank account. Well it looks like the credit is finally showing up and that it is also charging my card again for $306 and that’s probably because like I stated in all my previous conversations that my account was still showing a balance of $306 and I said so are y’all going to charge me another $306 which shouldn’t happen because I told Dawn to remove my card off file? But I’m the problem? Once again I’m requesting someone call me
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August 2023 by Allan Olivares
Absolutely the worst experience dealing with there customer service, It’s been 2 days and I still haven't been able to move into my unit. I never got the rental agreement, I’ve called 6 times and have yet to get a call back from Management.This absolutely ridiculous
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December 2020 by E. S. Smith
BEST STORAGE PLACE, even though storms ripped through this place MR. George is cautious about the danger and still really helpful as usual??. He is helpful at all times. Great operation ???
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May 2020 by Will Green
I was scheduled to pick up a U-Haul here this morning at 9:00 AM. No one showed up until 9:20 AM. Then the guy tells me that his computer system is down, and he cannot rent me the truck. I booked and paid for the rental in full 2 weeks ago. I checked in online beforehand as well. I had movers meeting me at my house at 10:00 AM. I had to go to a different U-Haul location and rent a larger truck than I needed because of this, and I was late meeting the movers at my house. Do not rent a U-Haul here.
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March 2020 by C Ramu
George is great! A real down to earth guy that helped me with all my storage needs! and the discounts blew extra storage out of the water! Thanks George!
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November 2019 by Amelia Anderson
Absolute fantastic customer service!!! Storage units are extremely well kept. George is an awesome manager.. Great prices
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November 2019 by dan gardner
Good, clean, and convenient facility at a very reasonable rate. George, the onsite manager, was friendly and easy to deal with. We highly recommend Killian Hill Storage.
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October 2019 by Linda Goss
1 only reason they get that the 1st night they were really great. I didn't know certain hours I had 2 cars and a little trailer to unload. He let us in. I went back close to closing I couldn't find where I had wrote the code at by the time I had I was few min late access denied. Then I go on Sat they closed at 3.i was suppose to be out today but where am I putting the rest of stuff when now I can't get in till Tuesday. Tuesday. I've never had a building I couldn't even get in. I'm 56 yrs old blonde 80 lbs what is I'm gonna do when I get in there
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August 2019 by Steve and Dawn Woodburn
I needed a storage unit for work and this place is perfect. George, the manager, is professional and friendly and helped me get set-up with one of the few remaining units available. The price is very reasonable as well and I would definitely recommend this location if you're in need of extra storage.
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July 2019 by William Meany
Killian Hill Storage is a great place George easy to work with I never had one problem thank you George
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March 2019 by Dan Philipp
I'm a happy KHS customer. George runs a very good shop. He took extraordinary steps to make sure we were happy with our storage arrangements. If the opportunity arises I will be doing business with Killian Hill Storage in the future.
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February 2019 by Tom Mills
In many ways, a storage unit is a storage unit, but my experience at Killian Hill Storage was excellent. One thing other storage centers don't have is George. As the onsite manager, George was easy to get hold of and always willing to help. In addition, ease of access and a convenient location made storing with Killian Hill a very positive experience.
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February 2019 by Rochelle Thompson
I am extremely happy to give this review.
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February 2019 by Donita Green-Noel
I rented a storage here for a little over 2yrs and honestly I always had great customer service from the manager in the office (who was always there to assist me with my account set-up or my gate code). Thanks again for the awesome service!!!
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February 2019 by MHfromNC
I can't say enough great things about George and his staff! So personable, caring and kind. Very rare in this day and time. I recommend them without hesitation. Maria H.
