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November 2023 by Teri harwell
The manager (John) was able to get me in the same day that I called for new brakes and rotors. He gave me an excellent price and great service. I won't go anywhere else and now neither will my husband. This store has always taken good care of my older Honda and have never steered me wrong. Make sure you visit the Luxomi Location in Lilburn.
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November 2023 by E W
TRAUMATIC experience! Culminating in an unhinged employee unexpectedly running outside and threatening me while I sat in my parked car!!! He almost scared me to death! As he banged on my roof, I was so thankful to be inside my parked car—I really believe he would have assaulted me if not. I’m a calm, kind, small middle-aged lady and had shown ZERO negativity of any sort toward this person (just disappointment), when he said he didn’t have the tires I needed. In my 50-plus years, this was the first time in my life that I was scared a man might hit me. Over tires? So bizarre. I can’t fix what happened to me, but I can warn other women not to go near this Mavis Tires.
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November 2023 by Usker Naqvi
My car had an oil leak after having oil changed at another shop. These guys had it figured out and fixed in no time at all. Excellent shop, friendly and helpful mechanics. I'll definitely be back again.
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November 2023 by Ivory Moss
Gabriel C. was extremely help! Very friendly polite and well mannered. He helped with me any and all questions I had, reassurance me of everything and updated me on future services that needed to be taken care of. BEST customer service I've had thus far. I'll will be back!
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October 2023 by Carlos Najera
I wouldn’t recommend this location to anyone personally. I went for a set of 4 new tires and an alignment. Overall careless work with the cleanliness and job performance. It doesn’t cost lay down plastic or paper to protect customers’ cars when you’re working in a dirty environment.Alignment was done very poorly, if it was even done at all, because my car now pulls to the right if I hold the steering wheel straight/level. I wouldn’t do business here again especially at those prices.
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October 2023 by Patricia Nwabude
The sweetest people ever. Definitely the best experience I’ve had at a mechanics. They describe what your car needs without making you feel stupid and aren’t trying to scam their customers out of money. Would definitely make this my favorite mechanic site for all future car needs.
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September 2023 by Yaladah R
I would like to thank Tony for his help, knowledge and kindness. I came to this location because my break light keep coming on. Tony was so accommodating and I appreciate his genuine answers. I would recommend this location to anyone! Thanks again!!
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September 2023 by Tamica Phillips
John the manager and the staff are professional, knowledgeable and has amazing customer service. I watch how they interact with customers and the high level of service was great. John explain the wait time and why. He communicated to me and was apologic about the wait issue. I had to wait for my parts. Thanks Mavis for hiring a wonder staff at this location.
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September 2023 by A S
Extreme negligence. On September 8th of 2023. My vehicle was brought in for a new battery, new terminals and a starter. After several hours I called and was told they were just putting my vehicle back together and it would be available for pickup. Unfortunately I was greeted by a very unpleasant manager (Mr Carlton). I can attest to other reviewers who have experienced INTIMIDATION. The entire process was frightening. Long story short my car didn’t even make it home. I was left stranded with my (2) two small children. I called the store and the manager said he would personally come to check on the vehicle because a tow service would take too long. No one contacted me further or bothered to show up. The terminals were NOT replaced and battery not properly screwed down. They used the same corroded terminals which nearly caused my vehicle to catch on FIRE. Do not be swayed by the percentage off for a good google review. This business is deceptive and could cost families their LIVES. I’m still waiting for a region manager to reach out.Update: I have been contacted. FingersCrossed this situation can be rectified.
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September 2023 by Naimah Sessoms
John Is Awesome! He always gets the job done right the first time around. If you come here be sure to ask for the Manager “John”! He works on all types of cars and you can put your trust in him! It hits home because being a female lots of male mechanics will try to upsell to you— but John isn’t like that! He will not scam you or rip you off. Thank me Later!!
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September 2023 by Sherri Morris
The employees are really knowledgeable and helpful. The price is very good considering the work I needed done. This location is clean. John and Tony took real good care of me. I will always encourage people who need tires or work on their car to come here. Someone recommended them to me and I am so happy they did!
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September 2023 by Rachel King
I've been going to Mavis on Luxomni Rd for 5 years. Every time I got an oil change. I told the woman/ man at the desk. About when I turn on my air conditioner. It had a funny smell to it. I was told that they don't service air conditioners. So, this morning, I was in a rush. I went to the 15-minute oil change. The manager, Ms. Nicole asked. "Do we need to check your filters?" I said, "I really don't know." She said." Don't worry, we will." Once she checked the cabin filter. This is what she pulled out. She said "Its full of dust, dirt, and mold. She told me it's supposed to be changed once a year. I just had my oil changed at Mavis 3 months ago. So how haven't they caught this? So, Mavis, you just lost my business.
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September 2023 by Dennis White
I’ve always experienced good service at Mavis, or at least at this store, but I have to say the level of service I received yesterday was unmatched. Not realizing the hours were different on Saturday we showed up to pick up my car that had been serviced at approximately 5:40 PM. I was really worried to see that the store was already closed because I had made arrangements to meet some business associates and truly needed my car. I spoke to the gentleman outside the store and he directed me inside to a gentleman named Carlton. I explained my situation and he listened. He explained that his manager wasn’t here and he couldn’t take my payment I offered to leave him a credit card that he could use if I didn’t return since I live less than five minutes from here and I am a regular customer at the store. He thought about it and he took my card, stored it safely in a drawer, and he even allowed us to leave my wife’s vehicle which he placed indoors so it would be safe until I could come back today and pick up my car. I’m a former law enforcement officer and have dealt with a multitude of different situations where customer service was important, but I have to say, this was one of the best overall experiences with customer service that I have ever seen or been involved in. Hopefully you guys will recognize this and afford him the credit due because he truly went above and beyond to see that I was happy. he definitely helped retain a regular customer in this instance.
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September 2023 by Isis Brown
My experience at Mavis was nothing short but amazing. The staff was great the manager Carlton was a great help and he made sure everything was handling the correct way. I didn’t have any issues and the service was fast and the process was smooth . Thank you for having such a great staff.
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September 2023 by S Ballard
Came in to have my punctured tire fixed, they checked it out realized both tires had nails, smh. The service was great, didn’t take long and they took great care of my car/tires! Manager is awesome. Been coming here for years. 2 thumbs up
