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January 2024 by Crazy N.
I always have a great experience at Discount Tire, Stone Mountain Hwy. They are customer oriented and their prices are lower than other places. They stand behind all the products they sell. When they answer the phone or when you enter the store, they greet you with a friendly and cheerful demeanor! I recently brought in my 2nd car in after a terrible experience with Gwinnett Place Nissan and Tyreece Curtis, assistant manager, was so helpful and patient. He took time to deal with our Michelin warranty issues in a fast and friendly manner. On top of all that, they provide a drive through tire check and fill even if you are not a current customer. I definitely recommend them!!
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January 2024 by L Lynnz
Angel was incredibly rude by approaching my vehicle when he pulled out of a parking spot almost hitting me when I entered in (essentially we both were in motion at the same time). I went in to speak to a manager Joseph who suggested I was speeding in the parking lot. I can get having your employees back and I’m not a person to cause conflict but customer service doesn’t seem to be a thing here. Per the law I had the right of way entering in and it just seemed like when I entered he was rushing out of his parking spot in which could’ve caused a collision, I simply beeped as a courtesy so we both can avoid any issue. When I got in line for air Angel decided to walk over to tell me I was speeding and should slow down, when that wasn’t the case I literally have a dash cam that shows otherwise. I don’t appreciate the basics of resolving a issue with the manager Joseph placing blame on myself it’s disgusting and inappropriate. I’ve worked in customer service for years and I’ve given business for years to this establishment and definitely won’t comeback to give my hard earn money here. Do better, approaching me was highly unnecessary and wasn’t customer service friendly whatsoever and Angel left when I was waiting for air in which I waited 10 minutes to get I have the time stamp for that as well. Yes, have your employees backs but there are ways to approach things so do better.
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November 2023 by Lacey B.
I will always come here to get my tire needs! Tyreece & Richie have the best customer service ever!!! Everyone is so kind and will make sure all your needs are met before walking out the door!
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November 2023 by Candyfloss
Nothing less than five stars. I had a leak in my tire; called and it was good customer service over the phone and upon arrival. The rep took the time to explain why it could not be patched. From the time of my appointment, I was in and out in under 30 minutes. This was my first time here and I would definitely recommend this location.
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November 2023 by Shami Patel
I came here to get my tires rotated and balanced and I had a great experience. I was greeted as soon as I walked in and was helped right away. I made it to my appointment about 10 minutes early. The gentleman at the front desk was very nice and helpful. They were able to get my car done in about 30 minutes. The gentleman who checked out my car was also very nice and had a smile on his face. Definitely coming back again!
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November 2023 by Clifton McCoy
The worst place to buy a set of tires. I bought a brand new set of tires last year 2022 which come with free tire rotation for the life of the tire. I go to get them rotated today 2023 and I get a bunch of bologna from the manager why they couldn't do it. I wish I could get my money back buy from them at your own risk
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November 2023 by Chris Shreds
Used to be a huge fan of this place but I'm switching to a different service. I bought some pricey tires for my vehicle from this store, paid the extra for insurance, and after 8 months the tires are spent. Less than 2/32ndths tread left. The store offered no credit for the tires despite the fact that I hadn't come close to the mileage warranty. Can't justify using these guys again.
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October 2023 by Ed D.
The Discount tire team always service with a smile. One call to make an appointment, and I'm greeted and serviced in a timely fashion when I come in.
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October 2023 by Shami P.
I came here to get my tires rotated and balanced and I had a great experience. I was greeted as soon as I walked in and was helped right away. I made it to my appointment about 10 minutes early. The gentleman at the front desk was very nice and helpful. They were able to get my car done in about 30 minutes. The gentleman who checked out my car was also very nice and had a smile on his face. Definitely coming back again!
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September 2023 by Tramaine Thomas
Had to wait at least 10mins for air service. Otherwise I appreciate the service offered by DT
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September 2023 by Quinton Cole
I normally have good experiences with the company, but today I came in to see why the tire on my new car is leaking and was told it needs replacing as well as another tire in the back. I made an appointment for later in the day and was quoted a price and estimated time.When I returned I was told I’d have to pay almost 5x’s what I was told this morning for half of the work I was promised by the same person who quoted me and that it would take twice as long. I was essentially bait & switched and have received no recompense for this completely avoidable situation.Again, until now I’ve had no issues with the company as a whole, but wouldn’t recommend this specific location.
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September 2023 by David Hancock
Thanks for pulling a nail from my tire yesterday morning, guys. Thank you especially to Nate for the great service.
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September 2023 by Kay Jay
At first I was annoyed and Thought the Customer service person wasn't trying to give me the discounted tire they initially said they were looking for. These guys were so professional had every customer in ad out ad I had to apologize waking up to a shredded tire wasn't fun but neither is assuming everyone is out to get you. ____ remained professional and I apologized. He allowed me to walk back and check the tire rack. Very clean establishment very professional seriously not like a typical shop. Would easily refer anyone here. Thanks for the empathy guys and the speedy service ya'll are awesome. They were also crunched for time and closed early this day so I was really appreciative I even was able to get in.Joseph
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August 2023 by Kellyn Hartwick
I would say that this is rated this because the employees are very friendly and very nice. The downfall of this is the time, I have been here two times in the past six months and every time I have waited 4+ hours to get my tires rotated when it should take only an hour.
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August 2023 by Jared Williams
Terrible customer service walk, then stood there. Nobody said anything to me walked out, went down the street to the tire place. Great customer service I would recommend.