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February 2022
CREDIT CARD SERVICES - I have called Chase from 3pm on Feb 2, 2022. It is now 7:42pm. I have placed more than 9 calls only to be placed on hold and be transferred for more than 3 hours. The end result was a rep advising me the department I need to speak to is closed. HORRIBLE SERVICE.
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November 2019
I had to wait 2 h to open an account. There was only 1 banker. The worst bank ever. Use Bank of America or Wells Fargo.
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January 2017
I usually come to this bank and the people are very friendly, knowledgeable, and multilingual (Spanish) . But unfortunately they seem to very short staffed I am setting waiting for over an hour just to open another account
