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July 2024 by Donte Sams
This is a very lazy unprofessional bank. They never answer the phone. They dont even answer the phone even for corporate. When it comes to verifying accounts they dont care they will literally not check names and numbers on accounts. Chase isnt bad .. its this unprofessional bank branch lead by unprofessional leadsership
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July 2024 by Nita Patterson
It's been about 3 years now and I will never forget the older black lady who would not let me open my business account. I was excited I had just gotten my llc, ein, and various other paperwork in the mail for my new startup.
I decided to bank with chase since I had already had a checking with them for some time. I went in and sat down and she blatantly told me that she could not open an account for me because alot of Young People had been opening fraudulent accounts. I just kind of sat there in disbelief because i didn't really know what to say and I had no clue as to what she was alluding to I just wanted a business account. I decided not to give her and argument because I was already feeling defeated just trying to run a small business. I simply left with my heart in my hands and I still think about it til this day. I was judged before I even had a chance and it's not right. Makes me wonder how many others she's done this way. STAY AWAY FROM CHASE BANK ON STONE MT HWY. THERE'S A BITTER OLD BLACK LADY THERE WHO DOESN'T WANT TO SEE YOU SUCCEED.
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April 2024 by Velma Pookie
Kanesha was awesome with helping me open my bank account she needs a promotion for all of her hard work she is the best❤️❤️❤️
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April 2024 by Alex Portillo
This place is never running to standard drive thru no working.
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August 2023 by Brandon Hughes
Their ATMs are always messing up or are down. They need to update their equipment ASAP. I will never be going there for business again.
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July 2023 by Vitaliy Bosovik
Experience was great
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May 2023 by Alycia Davis
Worst bank ever ! I opened my account Thursday morning and it was restricted/closed on Monday evening. Locked me out of my account and I can’t access my funds. The agent Believe K. Amur-Moevi was very much UNHELPFUL and should have stated if there was problems before but didn’t !
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April 2023 by Michael Stubbs
Chase Bank allows scammers to open up illegal bank accounts which are used to scam customers out of there money. See reports at CFPB complaints. Fraudulent account used by Chase account holder to take $10,000 dollars. Chase said that the person did not use a vetted ID to open the account used in the scam and that they are sorry. Did not return my money or do much of anything to return the stolen funds. Dont trust this bank with your hard earned money.
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February 2023 by Angelica Reid
The most unprofessional bankers I have encountered. After waiting in line for 30 minutes and in the middle of a wire transfer. I was asked by another teller who wasn’t assisting me that I would need to wait because they needed to assist the person behind me. Only in certain neighborhoods is this allowed in. This place gets zero stars.
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November 2022 by Stephania F
I thought everyone was lovely here. The woman checking people in(I'm unsure of her name), Believe (the manager) and the teller, Maha were all very warm, welcoming and efficient. They were able to help me right away and get me what I needed.
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October 2022 by Jeff Sevens
sent my assistant with deposit slip into the branch to deposit cash and this “ bank” don’t accept cash, according to these tellers - then they say “ only if you have a joint account “. just weird - i have business and personal accounts with Chase at least for now. Always something inconvenient never the opposite, last year with them
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October 2022 by Brandon Gibbs
Went with my fiance to add her to my checking account. Simple right- literally took over an hour, branch manager could not figure out how to work this process or system. Believe I think was his name? rude, not helpful and incompetent. Ended up closing my account entirely with Chase due to the lack of competency of the manager.
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July 2022 by Red S
Chase is amazing! I love chase. They’re very reliable and amazing. Thank you!
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July 2022 by Ed F
Friendly. But not actually helpful.
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February 2022 by Belinda Yeboah
This Chase Bank Branch have superb and excellent customer service. The entire staff right from security at the door to tellers at the booth, and personal bankers at their desk, were all polite, professional, courteous and had the customers need at heart. The truly showed they are there because of their customers and that they are there to serve them. Especially I received great customer service from personal banker Mr. Kayson Gregg.
