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“Check out and check in was a breeze, as usual. The full size car drove smoothly and comfortably. Staff was very responsive and helpful. To top it all off, the rates are very difficult to beat!”
“Mikehl is fantastic. He is always friendly and engaging and moves quickly to have my rental car ready to go so I can get on my way. I feel like a valued customer at his store. Plus, I have always had good luck with his cars.”
“I initially rented a Nissan Armada. I soon realized that the previous renter had smoked in it and the residue was triggering an Asthma response. I took it right back to Enterprise. They were very accommodating and switched cars to an Audi which was definitely smoke free. Upon returning that car, a manager was dealing with a very problematic customer. He did so very professionally without backing down and apologized for us having to wait. I was impressed. I will do business here again.”
“Been shopping for a new car for a while and had been in touch with this dealership on what I wanted from models, accessories, price, etc. they were super diligent and helpful finding me the perfect used car for the price I wanted! Goran was super helpful with the whole process and made sure everything was in order!”
“It’s definitely my favorite place to pick up my rental car. The manager Zac is meticulously interested in providing the best possible experience, prompt and efficient attention from all staff, especially Zac, DJ and associate who makes the customer experience above all expectations.”
“I had to leave a five star review because I was sooo very pleased with the customer service here that they deserved for me to acknowledge their service. Kevin was such a pleasure to work with and his manager Tiera assisted with any concerns. I’m truly impressed!”
“They were very helpful with me, they picked me up and they took me back home. They were great with me and I rented the car for 2 with insurance company paying for me car then weeks there I had to pay for the car.”
“Went with a friend so she could get a rental car and they were very nice. I believe the guy who helped her was Trey. He was knowledgeable and friendly. Her rental was very clean and in great shape. Make sure you pay attention to their business hours (especially if you call corporate to set your in store appointment).”
“We are very pleased with the process of buying a car here .Mr. Darryl Ferguson was very thorough in the information he gave to my husband and I and Mr. Sam Ghazal was very helpful with all the extra warranty that my husband wanted to get.All and all we had a stress free buying experience.Thank you guys for all you do to make your customers feel listened to.Sincerely appreciate”
“67yrs old. No tickets or accidents and THEN 2weeks ago rear-ended. I had no idea what I was doing, called James at Enterprise and he explained the rental vehicle process. He picked me up at the collison center! James, you ROCK! I Happy Girl. Lol”
“I wanted to take a moment to recognize the Manager and her staff on the memorial drive. I was called by the Greenville Blvd location and was very disappointed with the service I received so I decided to go to another location. The manager insured me that she would call the adjuster and get me in a car right away. Something that the Greenville BLVD location stated that they could not do. Que was the young lady that helped me and she was amazing. Keep up the great work and I will choose this location for all my rental car needs. Greenville Blvd needs some additional training tho.”
“Chloe and Kayla are so sweet and helpful. Even though they can be short staffed, you can see that they are very efficient and customer service is excellent. The man that does ride share, did not get his name, is very helpful as well. I will be choosing this location for my work trips!”
“This location went above and beyond for me. I made a last minute reservation and needed an SUV with a large trunk. The employees and managers showed me 4 different cars until I found the perfect one. This is the best customer service experience that I’ve had with Enterprise EVER!!! After returning the car, they even called to follow up with me and asked about my experience. I appreciate how personable the employees are. 10/10 will recommend.”
“Wonderful manager at this location. I believe his name is Rafael, other locations could learn from him. Even when they’re having to deal with issues out of their control, they try to take care of customers in a professional and timely manner. I’ve rented several times from this location and I always get in and out with good cars, no annoying upselling or hoops to jump through.”
“Words cannot express how positive my car rental experience was at the Enterprise Rent-A-Car on East Ponce De Leon in Decatur, GA. We are living in a time where the type of service you experience hinges on the color of your skin and/or your financial status. It is sad, but nonetheless a harsh reality. While this has become a norm at many businesses, I am happy to say this was not my experience at Enterprise Rent-A-Car on East Ponce De Leon in Decatur, GA. From the time I walked through the door, I was treated with the upmost respect and provided exceptional customer service. Micaela, the Assistant Branch Manager was not only professional, friendly, courteous, and helpful but she was also customer focused and went out of her way to ensure that all my questions and needs were addressed.
The communication throughout the rental process was seamless. From reservation to vehicle return, the staff maintained clear and concise communication, ensuring that I was well-informed at each stage. Any inquiries I had were promptly addressed, contributing to a smooth and straightforward rental experience. I would also like to recognize Phylicia for assisting me as well.
Micaela also played a vital role in enhancing the service I experienced. I had a question regarding a matter that involving the car that I rented, and Micaela immediately addressed my concerns and was committed to an amicable resolution - showcasing a high level of attention to detail and dedication to customer service. I must say that I was thoroughly pleased with my most my recent experience with Enterprise Rent-A-Car and I hope that Micaela continues to serve in a leadership position as she provided exemplary service which contributed to a great rental experience!”
“Rented a 2018 Nissan Altima for the summer after an accident left me carless–the Nissan ran well with no complications for the three months that I drove it. Great communication with payments and all other questions, would totally recommend to anyone looking to rent a car (both long-term and short-term) in the area!”
“We rented a car here a while back and we’re headed back to the rental agency today. The customer service was top notch, the car was awesome. Great experience overall.”
“When I arrived there there was a little hiccup in my reservation but Niyah helped me she found another Avenue for me too take and I walked in and drove out in a car. Thank you budget, niyah”
“Hands down the friendliest customer service I have ever gotten anywhere!! The lady and the man was nice I left like bad person for not interacting with them enough. They were like excited to see us. Whether their enthusiasm was fake or real is irrelevant. With their demeanor I will happily deal with rental issues. This is the smoothed and friendliest rental experience I ever had anywhere.”
“Patrick is amazing. He is truly special he knows the business inside and out. He worked to resolve our issue and literally pulled a car out of thin air when Enterprise and Hertz let us down.
Thanks Patrick.”
“As owners of this location we are agents for Budget Car and Truck Rental. We do not have access to this gmail account and cannot access these reviews to reply. One thing we can assure you of we run an ethical business and do our best to provide excellent customer service. We have been in business since 1999 and appreciate your business. We have many long term truck customers who have used us for years and can attest to this. As an Agent for Budget we are required to follow Budget's policies and procedures. Budget corporate determines deposits required, qualifications, check card policies, drop policies. If you have questions regarding these policies go budgetatl.com and they are listed on the website. In addition, we rely on Budget to supply us with the vehicle you are renting and if we have to substitute, delay or move you to another store this is due to Budget not supplying us with the vehicle you reserved. This is not the norm but when it does occur we will do our best to inform you in advance and work with you to find a vehicle. Unfortunately, if you reserve a vehicle last minute you run a much higher chance of a no vehicle situation, recommend you call us prior to coming in to insure we have a vehicle on lot.Thank you for your BusinessBudget Car and Truck Duluth”
“Mike delivers great customer service at this Avis rental location. He remembers the needs of the customer and does his best to make sure those are factored in which is very appreciated. Once you come here often enough and get to know the staff you get to understand the best times to rent from them.”
“Ms. Mckoy is by far the BEST person to rent from. She is passionate about the industry. Treats everyone fair! Greets you like family and really has a sweet down south personality. Hey Corey! Keep up the good work!!”
“All of the staff including the Quentin on the phone with Eleanor assisting Brandon was awesome. We were headed to Detroit only to run into a storm and they were very gracious and gave us grace. Thank you all at Tucker's Budget Rental. We are so grateful because we still have to move.”
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“I rented a Toyota Corolla for a trip to the beach. The car drove fine until we hit 60-70 miles on the hwy. The tires were vibrating and the ride was very bumpy. My son stopped and put air in the tires and it was better. Still vibrating, but not like before. I reported this to the Enterprise location we picked up from. We got several calls back from them. They said it had just been serviced, but said we could take it to any location for another vehicle. We didn't have time for all that. It only did it on the highway. When we returned they apologized and gave us a nice credit on the rental. We felt that was gracious and acceptable. The customer service was very good.”