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April 2023 by Brittney Norris
The tellers are always friendly and helpful. The banking system itself has a lot of problems though. Transactions that are supposed to go through same day take 3-4, the system arranges charges to overdraft you on purpose, even when you "opt out" of overdraft, it will still overdraft incurring a 35.00 fee for each transaction. In my experience, this is all banks. If I could find an alternative to this country's deplorable banking system I would take that offer in a heartbeat. When we opened this account we were told we would no longer have these issues. The woman who signed us up blatantly lied to our faces to get us to open this account.
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January 2023 by Randy Carmichael
Bank app stopped working. Very hard to get someone to help. No one at Leesburg branch has called me by name. After seeing one teller twice in a week, she asked if I was a customer. Very sad customer service.
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January 2022 by Todd Whigham
Service is bad website hours are not correct
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December 2021 by rick porter
Great bank. Only downside is they're lying on the website about the drive-thru being open Monday Tuesday Wednesday till 6:00. That's a lie, it closes at 4:00.
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January 2019 by Shelby Bradfield
Love the staff, if I ever have any questions or concerns i do not hesitate to call or go by there, and ive never been let down!!
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January 2018 by Jennifer Lovett
Easily accessible. We were greeted by a representative immediately upon entering the bank. We sat down for less than a minute before an officer came to speak with us about our inquiry. She was very friendly and explained the available accounts for the purpose of our visit. I am a grump about hidden fees and she clarified those fees when we questioned her about our account options. I can't give any bank a 5 star, but I left feeling informed regarding the service we chose and happier than I was at other banks, that is for certain. She let me ramble about my children and shared about her own. I did not feel like another number; herded about like cattle and rushed to exit door😂 so that's top service compared to my other experienceðŸ˜
