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January 2024 by Bernard Smith
100% Customer service100% Customer satisfaction100% Customer relationsMy Car looks brand new again.
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January 2024 by Demetrie Sanford
Awesome around. Repaired my car in a timely manner. Very professional. Will definitely come back.
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January 2024 by Yolanda Calloway
Excellent customer service and timely repairs. Thank you for an excellent experience!
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January 2024 by Brad Jones
Very little places to park but theLady at the desk was nice.
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November 2023 by BeInspired InYourPurpose
I always recommend this company. I been serviced by them for years. The mechanics and Chad is wonderful in their services. The customer service with the older lady at the front entrance was not welcoming, in person or over the phone. We have to deal with so much in this world, and I can’t tell a business how to run shop, but Greetings and smiles to all customers can really change the energy for many, walking into a business. Hopefully the experience is better next time.
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July 2023 by Mobile Capital
The owner Jack is one of the rudest men I’ve ever met. I’m not sure how small businesses like his stay in business when he is a complete a$$ to people. Plenty of other collision shops in Albany to take your business to instead of this man!
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July 2023 by Magnolia Capital
The owner Jack is one of the rudest men I’ve ever met. I’m not sure how small businesses like his stay in business when he is a complete a$$ to people. Plenty of other collision shops in Albany to take your business to instead of this man!
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July 2023 by darlene mead
My vehicle repairs were done beautifully...looks brand newServices: Painting
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May 2023 by eddie fizer
Outstanding work. Great place to get repair done. Came out and got my truck the day I called and got it done ahead of schedule. Great Job!!Service: Body & Trim
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May 2023 by Amy O’Connor
Excellent timeframe on work being performed! Took time for parts to arrive but beyond their control! My truck came out beautifully ad was nice and clean afterwards!Services: Painting
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April 2023 by Ricky Jordan
How is it everyone of the post by Pro 1 on their Facebook page say the customers are kept well informed? Am I not a customer (multiple times)? Why do I get no contact? Why is it when I make contact I get told I will get a call back, and never do? In 4 years I have had to use the services at Pro 1 four times, and not one has been correct or complete. Every time there is some sort of issue that comes up with the repair and it has to be taken back or fixed before we can take the vehicle. I just don't understand why it appears that I seem to be singled out and getting zero information unless I make contact. My truck has been at their shop since January 24 because squirrels eat my engine wiring harnesses. I keep getting told they are working on it. There has been no estimate posted to USAA. I keep getting no real answer, but was told each time I will get a call back with some form of update. I have yet to receive a call back with information that shows me they are doing anything. My truck has sat in the same corner parking spot since the parked it.On my previous vehicle repair, the same situation was happening and the owner cam out and presented himself in an aggressive manner and made out like I was being unreasonable when I had been nothing but for the 2.5 months so far. And even after the repair was complete and I picked the truck up, parts installed by their shop where falling off due to improper installation. I am tired of being treated like a third rate customer.Services: Electrical
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April 2023 by Dave & Maria Buerkle
Had to have a bumper replaced and they were courteous and efficient. Great people to work with.Service: Body & Trim
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February 2023 by Latoya Thomas
My car was taken to receive auto body repairs which included paint as well. The front bumper paint job was okay. The side panel included a few dings in which some were painted over while others were not. I have had flawless paint jobs from other Auto Body Shops in the past and this was not one of them. While the work is warranted I will not be taking my vehicle back to this body shop.My windshield was cracked when I arrived to pick up my vehicle. My windshield was not cracked at the time it was picked up by the tow company or at the time in which the pictures were submitted to the adjuster. I’m not saying who was in possession of my vehicle when the windshield got cracked because I do not know. Coincidentally, no one took responsibility for the crack. I was very pleasant in explaining the issue, although I was very upset. However, when attempting to explain the crack in the windshield to Pro 1, the Technician/Office Worker/Associate was not pleasant to the point in which my husband and I felt if the conversation continued it would have become a bigger issue. My insurance company has contacted both parties and no one claims to be responsible.Service: Body & Trim
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January 2023 by Baldree Family
Chad and his team did an excellant job. They always take pride in their work. Wouldnt trust anyone else with our vehiclesServices: Body & Trim
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November 2022 by Leighanna Taylor
Not impressed I was told to bring my car in on a Monday and my car would be ready on a Friday. When we took the car there we was told the paperwork was missing so we had to sign again and she said they would call me with updates.. I never got a call with an update here it is a week and a half later and I’m just now getting my car.. you can tell where they stopped painting my grill is still cracked with no eta on when my grill will be in they did not do the alignment when they told us they would and the under part of my car is still falling off.. my car looks like it came out the high school body shop.
