-
January 2024 by Latika Smith-Downs
Brad and my previous tech drove over an hour to try and fixed my whirlpool dryer. Both technicians tried but was not successful. Both technicians was professional and knowledgeable. Now I have to deal with Allstate to issue a check for a replacement.
-
December 2023 by Aaron Bennett
I had a positive experience with this company. My dishwasher needed a warranty fix. The office manager quickly contacted me, and we scheduled the appointment. Brad was prompt, professional, and fixed the issue. He was also very friendly and informative about the problem.
-
November 2023 by Jessica Vaughan
I give this company 5 stars! They have been amazing about repairing my refrigerator! They kept me up to date on everything. I highly recommend!
-
September 2023 by Spencer Butler
I received a notification at the commencement of the week from Alissa, indicating that a technician would be dispatched on Friday to perform maintenance on my mother's LG washing machine. Subsequently, another notification was received on the preceding day to confirm this appointment. During the evening of the same day, the technician, Brad, reached out via text after I missed his initial phone call to confirm his arrival time. An unexpected emergency had arisen on the morning of the appointment and Brad called to alert me that he would be delayed by approximately one hour.Despite the unforeseen circumstances, Brad successfully diagnosed and rectified the issues with my mother's washing machine in record time. Notably, his professionalism, courtesy, preparedness, and expertise were apparent throughout the service appointment. This outcome was particularly meaningful as it left my elderly mother content with the resolution. I am deeply appreciative of the exceptional service provided by Brad and the team.Service: Washing machine repair
-
July 2023 by Melody H
After reading all of the negative reviews I was extremely worried when this company was assigned the repair of my refrigerator by the warranty company, but my experience with them was wonderful! The technician was very professional, he had all of the parts on his truck and was finished with all of the repairs in about an hour. They did come a day later than the warranty folks had said they would but that is not their fault, the people that take the initial call should not state when the repair service will be there, they have no idea who will be assigned the repair or what their schedule may look like. I would definitely use this company again.
-
June 2023 by Glenda R
I was extremely happy with DDD Appliance Repair Service. My LG Refrigerator compressor went out this week and LG sent them out to cover the warranty repairs. The technician Jeremy knew exactly what he was doing he had all the needed repair parts and had it up and running in a couple hours. Fine young man and quality workmanship. I would recommend DDD Appliance Repair.
-
May 2023 by Roderick Barrett
In the beginning this company’s service was what you would expect from a small-town local company. The true essence of this company wasn’t revealed until we had an issue. After calling for service, a technician came right out and diagnosed our appliance issue and as soon as the part arrived, he came right back out to finish the repair. Within a week, the same issue started again so we called again. They sent out a technician the same day; however, we were charged $55 for labor time and the problem remained unresolved. The stove issue was said to be due to a manufacture’s recall, which we verified, there isn’t a recall. Everything went downhill from there. I went by the office to discuss the matter with the Lead Technician, Joey, and that experience was even worse, he was argumentative, unprofessional, and I could hardly get a word in. While I was trying to speak with Joey, an office clerk joins in offering a tirade of excuses. I quickly concluded I was not going to get an appropriate resolution to this issue. The professional culture of this business is flawed and the management conduct is clearly replicated through the subordinate employees.I only write this review to forewarn others and to prevent an avoidable headache. We usually call Cook’s appliance for service, but due to their backlog we decided to try DDD. We’ve relearned a valuable life lesson…sometimes it’s better to just wait. Hope this helps.Service: Stove, cooktop & oven repair
-
March 2023 by Dhaval Patel
STAY AWAY. I had an absolutely terrible experience with this service company. I called LG to report that one of the burners on my gas range wasn't working, and it took me four hours of arguing with their customer service representative to even get them to send a technician out to take a look. When the technician finally arrived, he told me that the manufacturer would send a gas service tech instead.To make matters worse, LG accepted the technician's false claim that the issue was related to the installation, despite the fact that only one burner was not working. When the technician tried to fix the burner, he ended up breaking another one, leaving me with even more damage to deal with.Overall, I am incredibly disappointed with the level of service I received from this company. I would strongly advise anyone considering working with this company to steer clear and find a more reliable and trustworthy service provider.
-
February 2023 by Stephanie Crespo
So grateful thank you so much Jeremy and Brad ??Service: Refrigerator/freezer repair
-
February 2023 by Jeffrey Sheetz
These guys were exactly what I wanted!Fast! Proffesional, courteous, well prepared, knowledgeable and nice!They covered an LG fridge warranty - free!!!!!!Absolutely as advertised!!!I will use them anytime I need any appliance repair.I will also tell everybody I know to use them.Service: Refrigerator repair
-
February 2023 by Jennifer S
The DDD services techs sent to repair our refrigerator under warranty were great. They had the part needed on the truck so they were able to make the repair the same day instead of having to come back again. They were very friendly and professional and made sure the job was completed. They cleaned up when they left and did an all-around good job! They were sent to us through our warranty but we would call them again for sure.
-
January 2023 by Michael M
The guys from Ddd appliance repair did an outstanding job at repairing my LG refrigerator.They had all parts in stock on their van. Replaced compressor and condenser (a know problem with LG).
-
December 2022 by Dave & Maria Buerkle
Quickly diagnosed my problem and gave me his best appliance recommendations. They were able to come repair the day I called for help. Great service with a friendly, honest, and courteous attitude.Service: Dishwasher repair
-
December 2022 by Eddie Akins
Jeramy was professional knowledge and performed my refrigerator repair quickly. He had me running again in less than an hour. It was great doing business with someone who cares about the work they doService: Refrigerator repair
-
December 2022 by Kenneth Howell
It's only been over night but everything is working great so far, my technician was very respectful and knowledgeable, very satisfied so far. Will follow up after a few days. Thanks for your help! I would recommend them to anyone needing repairs!Service: Refrigerator repair
