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October 2023 by Sean Hawkes
Really not impressed with how they handled our order. We pay a premium price for our freight so that we can get it as quickly as possible and have expedited delivery. XPO picked it up from our vendor on a Thursdays morning. Our vendor is only 15 hours from us. XPO had it in their care for 4 days with a delivery date on Monday, which is reasonable. We called Monday and were told that it would be Tuesday between 7 and 9, which is acceptable enough. Then Tuesday morning we called and were told it would be whenever the driver gets there, its his 3rd stop and he doesn't come in until 9 and there is nothing they can do about it. I don't normally write reviews like this but their customer service and poor response time drove me to this.
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October 2023 by RedGotDown
Had a package to be delivered Thursday to a residential location. Call late Thursday and get told “oh it will be delivered Friday due to it getting in late”. And I had no issue with this. Call back Friday evening and get told “oh you have to setup an appointment to get it delivered to a residential address and next available delivery is Monday”. Pay a premium to be delivered to a residential address and then can’t even deliver it on time and have to call and make an appointment without any notification of having to due so. Never will do business with this company again.
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October 2023 by ryan harvey
Professional attitude and appearance. Puntual . When it comes to scheduling freight pick ups with this company not only are they beating out their competitors by a few to several hundred dollars their also big on communication which is key in every aspect of business relationships
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September 2023 by Austin Daniel
XPO LTL Devices. Your freight first.
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July 2023 by Tim Herronfarms
Terrible customer service it has taken me almost 2 weeks and I still haven't received the lawn mower that I ordered I have called several times I have called Tractor Supply I was giving a delivery over a week ago no one ever called
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May 2023 by Ali Ahmer
Lost my cargo. They are unreliable. Their driver stole items in Lawrenceville. Terrible experience and $11K worth of items were never found!
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April 2023 by shawn z
they always do great job delivering on time
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December 2022 by lachun S
Said my product will be delivered this week but it still not here
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December 2022 by Markese Murry
Had a pick up here. They will tell you to go around and park by the pumps and wait for someone. It feels weird cause no one is there but you. I waited at least 35 minutes before someone showed up. Apparently, the assistant up front forgot about my order but it worked out.
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November 2022 by Kdj Edh
Plant supposed to be 24/7, I arrived on sarturday 1pm for drop and hook the plant is closed. I have to stick around for the whole weekend to expect delivery on monday. Ruined my home Time. This is unprofessional.
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November 2022 by jeremy potter
Xpo does not care about your productsI've been waiting three days for a pick up with no luck at all last time I'll ever ship with xpo poor handling skills and customer serviceSoutheastern and old Dominion are way better carriers.
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November 2022 by TrsErased
Did not deliver on time and no communication at all wasted a whole day waiting on them.
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November 2022 by Rick Robinson
First time in was very satisfied people were very friendly and professional
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November 2022 by Velma Abel
Had a horrible experience with this company. Schedule me for delivery from 9-12 explained that I drove a school bus. Delivery person showed up at 7am and was advised to return item. Even though my Delivery time was from 9-12. So now I have to wait until it's coded back in which I was informed that will take days. And then they will reschedule me. For next week. I think this is bad customer service. Why schedule delivery times. If it's up to delivery person. After this I would never use them or order anything from Sam's club.
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November 2022 by Nicole Grot
We had a great experience with XPO Logistics and Levi Phillips (driver). We had the option of selecting our delivery window. We also received a 30 minute warning the Levi would be arriving soon and had the opportunity to let him know exactly where to pull up. Levi handled our 2 pallets with care and gently placed them exactly where I requested. He was also very friendly and professional in his demeanor. I would highly recommend XPO Logistics.