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November 2023 by Heather Wahner
This is the second time in probably 10 years I have used this car wash, and it hasn't gotten any better. The $10 wash does NOT get the exterior clean. So much for second chances.
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October 2023 by Alexxus Dixon
Absolutely too crowded. They allow other vehicles to get too close to the bumper of your car in the machine wash. It's just an accident waiting to happen. It would be way better if they allowed some space between the cars and the machine instead of rushing everyone through at the same time.Furthermore, I usually don't go to this location, however seeing that this is the same franchise of car wash, I expected my membership to work at this location. However, I was unable to get through and I had to wait for them to unlock the gate for me which was really inconvenient and inefficient.Nevertheless, my car is clean so I'll give them three stars..But I don't think I'll be coming back to this location. I think I'll stick to the location I usually go to. Much better customer service at the Suwannee location.
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October 2023 by Ernesto Sandoval
Months ago, one of the workers suggested a monthly membership, offering to swipe my card instead of using the card reader. Note that, upon approaching the machine, they quickly ask if you need assistance. What he failed to mention was that the membership didn't auto-cancel after the month. Discovering unauthorized charges on my credit card statement, I called customer service, but they only refunded three months. Their phone demeanor was also unpleasant.This experience feels like outright fraud. I strongly advise steering clear of this business. Additionally, avoid letting anyone swipe your card, as they use it to enroll you in memberships without your knowledge.
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September 2023 by Stevo Hrnjak
This people hiring idiots they doesn’t lisening costumers what costumers talking to them am them old costumer with over 10 car and they today stilled from my 25 dolars they swapped my card. With no lisening what am talking about like I will call them to cancel all my. Cars from them and will call my bank to report the fraud they due they still from me the 25 dolaras and I even no have car wash they shoved to me where i can come out they Ovner need to check camera ewrithing like i drove gold mercedes cl 500
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August 2023 by Kevin N.
Good car wash with free vacuuming and window paper towels to extra clean the windows or dry off your car. Great value for a car wash since the premium is only a few bucks more.
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August 2023 by r alexus
Canceling my membership next time I visit. I went today and vacuums were unavailable due to weather. Not sure what weather they were referring to though because not one drop of rain has fallen, and the forecast for today weather doesn’t predict any rainfall. Definitely a scam smh
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August 2023 by Lori Matthews
Riddle me this...Why would I purchase the Father's Day Special for unlimited car washes if this location won't honor it? We have been to this location on many occasions and, for some reason, our barcode doesn't read. Strike 1. However, they usually look it up and pull us on through. Not today! Austin (who I assume was the closest thing to a manager they have at this location) couldn't find the barcode in their "system". Strike 2. Okay. So, I thought, no biggie cause I had the original receipt from the original purchase on my phone to show him. Was Austin moved to assist in earning our business today? Nope. He said that he looked it up by our phone number and couldn't find it. Now, I have a barcode AND the receipt which states that I paid for their unlimited special but what does Austin do? Makes us drive through the car wash without a wash and tells us to go to the Suwanee location instead. Strike 3. Which, I find out later, is NOT corporate policy for handling this type of situation anyway. Maybe someone needs some additional manager's training? Hmmmm...Everyone behind us - I apologize for this kid's ineptitude which caused the big backup.So, we go to Suwanee's location to sort this mess out. The barcode scans, we get the wash and then we go inside to speak to THEIR manager who said we WERE in the system (the same system that the Lawrenceville - THIS location -uses) and he easily found us by telephone number as well as barcode number. There was nothing to fix! Strike 4? Is there such a thing?Kudos to Suwanee but THIS location? Ridiculously horrible customer service with no common sense from Austin. But hey, if common sense were actually common...My husband will probably purchase another monthly service from you in the future (because he is not a petty man) but I have vowed to NEVER get MY car washed at ANY of your car washes - EVER. We live in the land of car washes so this is not a hard thing to do...competition is fierce.Calling corporate tomorrow morning as well.
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August 2023 by mapy plaza
The upgrades have certainly helped mitigate the continuous price increases for the monthly pass. Worthwhile, if you frequently wash and vacuum your vehicle.
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July 2023 by Rusty S.
I am giving five stars because of the great customer service. The gentleman to took my wash order and woman to guided me into the wash tunnel were both extremely friendly. In regard to actual car wash it has been decades since I've last used an automated car wash. It certainly got my car cleaner and it cost $20 for a wash and a wax. I'll be going back for sure.
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July 2023 by Lori M.
Riddle me this...Why would I purchase the Father's Day Special for unlimited car washes if this location won't honor it? We have been to this location on many occasions and, for some reason, our barcode doesn't read. Strike 1. However, they usually look it up and pull us on through. Not today! Austin (who I assume was the closest thing to a manager they have at this location) couldn't find the barcode in their "system". Strike 2. Okay. So, I thought, no biggie cause I had the original receipt from the original purchase on my phone to show him. Was Austin moved to assist in earning our business today? Nope. He said that he looked it up by our phone number and couldn't find it. Now, I have a barcode AND the receipt which states that I paid for their unlimited special but what does Austin do? Makes us drive through the car wash without a wash and tells us to go to the Suwanee location instead. Strike 3. Which, I find out later, is NOT corporate policy for handling this type of situation anyway. Maybe someone needs some additional manager's training? Hmmmm...Everyone behind us - I apologize for this kid's ineptitude which caused the big backup.So, we go to Suwanee's location to sort this mess out. The barcode scans, we get the wash and then we go inside to speak to THEIR manager who said we WERE in the system (the same system that the Lawrenceville - THIS location -uses) and he easily found us by telephone number as well as barcode number. There was nothing to fix! Strike 4? Is there such a thing? Kudos to Suwanee but THIS location? Ridiculously horrible customer service with no common sense from Austin. But hey, if common sense were actually common...My husband will probably purchase another monthly service from you in the future (because he is not a petty man) but I have vowed to NEVER get MY car washed at ANY of your car washes - EVER. We live in the land of car washes so this is not a hard thing to do...competition is fierce.Calling corporate tomorrow morning as well.
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July 2023 by Sabell
Don’t use this car wash!! They will lure you into recurring membership with $10 promotion, and force you to sign into their membership. Even when you call to cancel on the same day they claimed you signed up for membership. If this is not fraudulent, I don’t what else is.
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July 2023 by Shahi Lasker
Not happy with the service how they operate during rain. Everytime it rains a little, they shut down the vacuums. Always have some lame excuses for not turning on the vacuums. Membership isn't worth it if they close the service half of the month due to rain. Fix the problem please or I will take my business somewhere else.
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May 2023 by Regina M.
A little unplanned plant emergency that spilled on the entirety of floorboards in back seat saved by the simple $10 clean wash to spiff up the car and take advantage of the "free" and powerful vacuum. Also, it was a good treat to have the detailer to get in hard to reach notches. Clean and no dirt evidenced.
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March 2023 by Levi Hardin
This is my favorite local car wash. I have a membership which is reasonably priced. Many times I’ve went to different car washes and left with new scratches. I’ve never had that happen at this Ultra Car Wash location. Between the good price for unlimited washes, the fast service, the good vacuums and getting a good exterior wash without damages, I don’t see myself switching car washes any time soon.
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March 2023 by Tobias Allen
This place is always clean the attendants helpful and knowledgeable; vacuums functional. My only gripe is they don’t give out towels and cleaning solution for detailing anymore, most have had a change in management. Over all 4 stars .