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September 2023 by Breanne Chaplin
The sole representative was quick & precise in handling everyone's equipment & physical needs despite being only person in the store @8am on a Saturday! Great job!
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August 2023 by C
Horrible experience at this location and after being diverted from their Grayson location. We went through 4 CS Reps ( only one of which had excellent customer service --Thanks for trying Ms. Mercedes) before finally having to cancel the reservation totally.Long story short. The reserved truck was not road ready. The ABS light stayed on and the CS Rep told us we could still drive the vehicle. When we refused the vehicle we were placed on hold and after being offered another vehicle we got the key, however, both tires on the driver side needed air and ..the psi light was on and the CS Rep told us we could go to like QT and inflate the tires. Unbelievably subpar, no regard for our well being in the least. The 3rd Rep Mason at least documented and stated someone would call us back the following day. Then transferred us to VRS he'll. The 4th CS Rep genuinely tried to help, was empathetic and had great listening skills.My daughter informed me she did receive a call from a GM and they should be processing the refund by the following day.
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July 2023 by Cami Keith
Horrible experience. Change location 30 minutes before my rental pick up time. To get to the new rental location no was there, the staff that answered the phone kept emphasizing how short staff they were. Then the representative had me on long for 30 minutes and then showed up to rental location Sunbrite Supply and had me wait another 30 minutes. The worst experience ever. The rental location is a mess not clean or up to par! Then the representative told me I can bring my rental back at 2pm now I’ve been charge twice for rental fees. Never again!
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May 2023 by True Thrilla
It was okay. The process to rent a truck is a little redundant.
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August 2022 by Riza Daniel
Part 3 of U-Haul review. They were where we were sent to for the trailer that wasn't available in Dacula. Very helpful and got us ready within minutes.
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April 2021 by ROSALBINA CABARCAS
The truck was dirty and out of gas, I took photos and then they charged me for their bad service.
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December 2020 by Nea
Nice customer service.
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July 2020 by James Eran Barnes
Friendly staff made sure I had my rental on time and ready to go.
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July 2020 by Diane M
Contact-free rentals. You can do everything with a smartphone
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October 2019 by Cynt Hawkins
We had a great experience at this location. Prompt, funny, friendly and very professional.
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August 2019 by Joseph Kinder
Equipment is great. If only the staff was as terrific.
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June 2019 by Hugo Fernnandez
Avery helpful
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May 2019 by Lawrence Hagan
Good service.
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April 2019 by Michael Herron
Very clean and well maintained. Was able to get in and out quickly both for pick up and return. Reccomend these guys for your moving and storage needs. They even do hitch install and other services.
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April 2019 by Jessica Wilson
Agent was awesome
