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November 2023 by Gio B
I recently had an unpleasant experience at this U-Haul Authorized Dealer. The establishment was in a state of disarray and quite dirty. To make matters worse, the person at the desk, who I’ll refer to as Karen was not only rude but also exhibited what appeared to be racial bias. I went there with my friend, who is white, and we couldn’t help but notice the stark difference in how Karen treated me (a person of Latino descent) compared to my white friend. Such discriminatory behavior is entirely unacceptable and tarnished our entire experience.
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August 2023 by Aly Koïta
The worst u haul in Ga. They have a Karen in the office, she gets mad when she sees black person. Look for another u haul, not this one.
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March 2023 by Undercover Agent
Easy, fast, and friendly two men work there.
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March 2023 by D Zackary
Staff was very polite, professional, and accommodating
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December 2022 by Paul R.
I had a significant other rent a U-Haul from this place. Everything was well and good until they lost their ID badge with credit cards and everything else. It was left in the vehicle by mistake in a badge holder. A lot of moving was going on that day and it was missed some kind of way. At the end of the day, the company found what was missing and brought it into the office. When a call was made asking about the whereabouts of ID and everything else, everything was all good. I just had to go pick it up. With that being said, this is an honest company. Everything was there when I went to pick it up.
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December 2022 by Lamar Palmer
Parking lot is way too small for this business you can't park or get trucks in and out.
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September 2022 by Miriam Nunez
I just let the Uhual at 259 Grayson Hwy and I had a good, very good experience. This morning employee was kind and friendly and the1;40pm employee was the same friendly, kind and professional. The truck was clean and drove good. I will do business with them again.Thank you Uhual at 259 Grayson Hwy, Lawrenceville, Georgia
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July 2022 by bb Ok
Please listen for your own good. This is not a petty comment about manners or how the facility looks; it's a matter of life and death. If you get the UHaul with plate number AE 30390, the breaks do not work 1/10 of the time. We told them about it after me and my father were almost killed 3 times today because of this, but after returning it, they said there was nothing wrong with it after driving it around for just a block. They informed us the truck has just come out of repair for faulty breaks, but didn't inform us until after we had issues. Again, the people were not spectacularly rude, but that's not the point. They will continue renting out this vehicle until someone gets seriously injured.
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July 2022 by Shamika W.
Trucks are always available. Customer service is amazing
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December 2021 by Enoch Sarkodie
Please ,please stay away from this Uhaul establishment. I rented a 15 foot box truck for 5 mins did not feel safe to drive it due to the severe mechanical issues, engine noise, and lack of power (the vehicle would barely move when flooring it). I drove it for 1 mile and did not drive safely so drove it back them. The store manager Robin was very rude refused to refund and charged me 3 gallons extra for gas for 2 miles. This is unbelievable. Do not ever use this location - they are sending out vehicles that are dangerous and forging receipts to overcharge illegally.
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December 2021 by David Dam
Friendly staff. Wasted no time, got me in and out of the rental and on my way real quick.
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September 2021 by V B G
Easy and affordable.
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July 2021 by Frank Mercardante
Smooth and Easy process. The staff was amazing. Professional and Accommodating to my needs. Thank you for the amazing service.
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May 2021 by Dez Smith
Nice people at this location had a truck error and they accommodated very easily with no problems.
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April 2021 by sarah wickedream
They helped put the car hauler on my trailer hitch and safely guide me loading the rav4 onto it. They then strapped down my vehicle and ensured lights on car hauler worked. This location is always great to rent from.