-
November 2023 by KB L.
I placed an order over a month ago and they still have not shipped the items. It shows that a shipping label was created but never shipped. I sent several emails to them and have not received a response. I have called and spoke to 2 different mixologist who say that the only thing that they can do is take my information. I'm very disgusted with the poor service
-
November 2023 by Julianne
Had a great experience here. It was my first time and staff member Destiny was very patient, kind, and helpful, taking the time to help me discover what scent/s and which format would be best for what I was looking for.I got bubble bath, room mist, and a body oil. Destiny helped me sample and find which scent I liked best and in which proportions I wanted to mix the two.With each product she made sure I was happy with the scent before purchasing. Great oil scent selection and great customer service. Thank you!
-
October 2023 by Kim T.
I'm so impressed with my experience at The Oil Bar! I bought a body smoothie and salt scrub. The ladies were super helpful and knowledgeable. I would highly recommend coming here for your fragrance needs.
-
October 2023 by Kimberly K.
I placed an order over a week ago. Recieved and email stating order is being shipped. The order was never shipped they just created a label for shipment. I called the store at the phone number that was online and spoke with a Zy. He then told me the order should have gone out, but he had to call his manager. Poor business services, I read another complaint similar to this on the BBB website. I definitely would not do business with them. They have no idea what they are doing and should not be taking online orders.
-
October 2023 by GD Graham
I have placed 2 orders and each time the order was completely wrong. Ive reached out to customer service via the email provided, it has been a week with no one to speak with about getting the fragrance I ordered. No customer service and definitely no attention to detail.As I stated... Absolutely no attention to detail. I definitely stated that I have emailed the customer service email and no response. If the store can respond to my review, the store should resolve the issue. I am realizing that this company is not centered around customer service. This is very unfortunate and extremely poor behavior.
-
September 2023 by Parilee Westry
This store is located inside of Sugarloaf Mills Mall. it specializes in different types of oils.
-
September 2023 by Jeremy
This location has definitely changed, customer service has gone to 0, I come here a lot but after my last visit I will not be returning
-
July 2023 by Shemika L.
A really nice experience. It was a lot of variety and the lady who worked there was very helpful. I will return.
-
June 2023 by Andrew
I bought a fragrance oil. The top of the bottle broke out of nowhere and spilled half the bottle out. I came back to the store to get a replacement and they wouldn't replace my oil. They stated that the bottle roll-ons are faulty sometimes and they knew what I was talking about but they wouldn't replace my oil I lost due to their manufacturer fault.I have had that issue before from the Cumberland location and they were very nice about it and replaced my bottle and oil lost.
-
June 2023 by T. Hallman
I love this place. I've purchased 3 nice men's cologne scents and one Shea butter with a scent. Each one is very nice. I actually prefer these oils over the actual colognes. Also, the staff is always beautiful/ helpful. Very satisfied ?
-
June 2023 by Rajai
Hello,I am an advent shopper of the Oil Bar. Usually go to the Cumberland location. This day I decided to check out the new location at Sugarloaf and was immensely disappointed in the Service, lack of empathy and all over piss poor professionalism. Walking in one of the employees at the desk was eating; while the other was on her phone. We were not greeted to any extent. With that being said, we were attempting to get another bottle because the one we were sold was faulty; which was acknowledged by the young lady but was not helpful in trying to replace the fragrance that had spilled due; to the faulty cap being placed on incorrectly. There was no compassion, not any attempt to problem solve. This is a new location and already terrible. Now as a solution - I would advise retraining on customer service and how to conduct professionalism.
-
June 2023 by Jimmy Hill
Great service, the ladies were helpful but I was inconvenienced by the store not having a card swiper.
-
April 2023 by Medialifted Films
JaTaya - Absolutely amazing! Knew what I needed and provided what I wanted!You guys could definitely use a card reader in store though, something about them typing my number in feels weird.
-
April 2023 by Toby Sanz
What's the point of buying here if you cant smell anything to see if you like the product? Isn't this the whole point of this shop is to smell.And they can't tell you where the oil comes from, need to know the source of where these are coming from to know the quality.
-
April 2023 by Ray J.
Love the scents...would've rather drank a V8 over the recent guest experience! I've ordered from this company numerous times since the beginning of the pandemic and have usually had great success with receiving my items without any issues and within the timeframe that I've been advised. HOWEVER...this recent experience has left a very sour taste in my mouth! Having to spend a whole day investigating why my items were never shipped is one thing, but to also not feel appreciated for my patronage takes this rating from a 5-star down to a 3. The three is held because I do appreciate the variety of fragrances and have not received one I didn't genuinely love! If you need any suggestions, I recommend African Fantasy & Purple Rain! With that being said, ONLINE PATRONS, please provide yourself way more than enough time when placing an order, and also know that the shipping you pay for doesn't guarantee anything. UPS/USPS will get it when the location deems it, and if there is a mishap of supply, you also will not be advised or validated with your concerns. Just provided their "policy" instead of attempting to find a way to rectify the situation that appeals to the guest, and makes the guest feel like they are valued. Will I order again in the future...TBD. This is probably just me talking to a wall, as the reps I spoke with didn't really seem to care much, but hopefully, this will provide some insight for another patron.