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February 2024 by Nicole Payne
This place used to be called Advanced Diabetic Solutions. Horrible place to work. They don’t value their workers or customers. Don’t be fooled by any good reviews because they are from people they know.
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September 2023 by Brian Rockwell
Caring, professional staff and TOP NOTCH customer service!!! Save me so much on hard to find (and expensive) medications! HIGHLY RECOMMEND!!!
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June 2023 by ally picard
As a doctor i had the following terrifying experience. On 6/9/23 at approximately 530PM I called, as instructed by national scripts services, to perform a prior authorization for a patient. I spoke politely and professionally to the representative giving the information. He placed me on hold. When he returned the representative told me he "spoke with his supervisor" and stated "we wont do prior authorizations for this patient, the patient needs to call to pre pay." I inquired why that was and noted I still wanted to perform a prior authorization for the patient. The representative said nothing and then proceeded to hang up the phone on me. I called back and the same representative answered. I inquired why he hung the phone up on me and asked for his name. He said nothing and proceeded to hang up again. I called back, a different representative answered, and i asked to speak with a supervisor. I was placed on a hold and then was told the supervisor wasn't in. I asked for the number for supervisor Christina Bishop and the representative told me he wasn't sure if he could given me the information however he transferred me however i only got her voicemail. I attempted to submit a compliant to their website however it the page continued not to load. I tried doing it from several other devices and its continued not to load either - indicating that clearly they do not want feedback. This is not only concerning but disturbing that I, as a provider, am not being given information or resources to be able to provide a patient with necessary medication. If there is a reason a service can not be provided that is one thing, but being hung up on and not being given necessary information to problem solve it is another.
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I have only a five star review for Chuck with RX Valet. He has answered all my questions and arranged all my meds to be sent to my home with ease. Thank you Chuck for all you do, I’m deeply grateful.
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December 2021 by Dr. C. Michael & Debbi Jennings
Robert stepped in and picked up the ball when my insurance administration company failed to forward my maintenance prescriptions! Thanks for caring!
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October 2021 by Sonya Smith
Exceptional customer service and professionalism. Very patient in helping customers take care of prescription needs.
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October 2021 by CJ Williams
As a new customer, I wish that my pharmacy had a representative like Karen at RX Vallet.After I couldn’t get my questions answered by Walmart, she was patient, informative, and an Allstar problem solver! Certainly sets a new standard of customer service that is rarely seen now days.
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October 2021 by Southwest Pennsylvania Diggers
Excellent customer service! Very helpful! Would recommend!!!
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September 2021 by Laura Smith
I just had the most amazing customer service! I had dealt with a woman named Karen. She was just really helpful and kind. I work customer service so I know how hard it can be but she was seriously incredible so I had to write a review.
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September 2021 by Sherrie Jones
EXCELLENT EXPERIENCE! Karen was a pleasure to work with. She is extremely helpful and knowledgeable. Thank you so much for the service you provide.
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September 2021 by David Maxwell
Karen was phenomenal. She solved all the problems I presented to her and has the patience of a saint.
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March 2021 by Jennifer Berney
Extremely disappointed with this company. The turn around to get your prescriptions takes 2 to 3 weeks. Slow service from customer service getting back with you and prescriptions being sent to you. I would look somewhere else.
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August 2020 by Tamara J
Customer service is lacking and not very knowledgeable. The rep gave inaccurate information twice. I pay for meds rather than use them.
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June 2020 by Janett Ivey
I spoke with Dani today. She was knowledgeable & kind. Rx Valet saves me money & makes my life easier. Thanks Dani for all your help!!
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May 2020 by Michelle Beauchaine
As a new Rx Valet customer, I had a time with getting my doctors office and pharmacy on the same page. I wanted to order a 90day supply. supply. The doctors office misunderstood. The folks at Rx Valet have been SO quick to respond to EVERY issue. They were helpful,friendly and pleasant even when I got frustrated, and wasn't. It was FINALLY shipped on Friday! Just make sure the 1st time to allow 2weeks.
