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March 2024 by Kentrell Cockrell
This place had no hot water at all it doesn't have any seats and it's filthy
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March 2024 by S
I have to honestly say that I am quite surprised seeing as many positive reviews as I see here. I have been a Planet Fitness member for over 10 years and across many states. This Lawrenceville location is by far the absolute worst. Prior to the renovation (which I am grateful for and appreciate) the gym was filthy. The staff as many mentioned are not to be seen. Just 2 days ago I tried to call over a span of an hour in the middle of the day and no answer. They have issues with plumbing and hot water that I have mentioned to the manager for over TWO years, no resolution. It is to the point that there is NO hot water even in winter. There are so many excuses, we can't get a plumber out for weeks or parts will take even more time - the problem can't be fixed for months or years? Seems hard to believe. I even wrote to their regional and they apologized and said I would get a credit for a month - which did not happen. When I approached the issue again, they just apologized for the lack of hot water. I wake up earlier drive further to get hot water - which I should not have to do. I pay my fees and I don't get basic utilities. Very disappointing.
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December 2023 by Denise White
Planet Fitness on Lawrenceville Suwanee Road is a great place to work out in a welcoming and friendly atmosphere, regardless of age, fitness level, or size! I’m 71 years old, and have gone daily for 6 months. I recommend this gym!
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December 2023 by FTM
Staff are extra helpful; the owners of the franchise, though, need to get their "hotels out of their alphas"; the recent renovation at the gym has gone well except for the shaft they gave the men in regards to the men's locker room; after several weeks of the men having to use porta johns while their locker room was renovated, the owners/corporate management gave the men's locker room to the women while the women's locker room was renovated. Quite inconvenient and disrespectful to men, about 50% of their customers. Otherwise, the gym is well-maintained, and again, the staff are excellent, very helpful.
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December 2023 by Nooblet Gaming
Equipment pretty doo doo. Nobody at the desk. Claustrophobic and cluttered. Building materials everywhere. Little to no free weights. Mid JIM.
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December 2023 by Qubi Euphoria
This gym deserves ZERO STARS. I paid for a black card memebership and the hydro bed is always out of service. When it was available it broke and my entire back got soaked with the liquid that be inside. I told the front desk and he just said ok nonchalantly. I was using the stairmaster and one of the steps was fragile and felt like it would cave in. I’ve seen roaches in the bathroom more than once. I understand they are renovating and recently they demolished the female locker room without notifying anyone and just took our things that was in the lockers and threw them in the trash. They have emails and phone numbers and could have literally put up signs warning people to get there personally belongings. The employees do not have knowledge of the equipment and machines the girl with the wigs didn’t know what a rowing machine was she also couldn’t explain what the body enhancement machine was for, the personal trainers aren’t knowledgeable either so getting a black card is a complete waste of time. I DO NOT recommend this gym not even if it’s across the street from your house.
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October 2023 by Inga Chapman
The gym is updating the equipment, and I am happy about that. The only problem I have is when I want to use the hydro bed, at least one is down or not working properly. I paid extra to have those services and would like to use it when I do go. Hopefully, they will replace those beds while updating the gym.
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October 2023 by Devil Tatsu
Ive been coming to this gym off and on for almost two years and its been basically horrible each time. One man intimidated me off my equipment as a staff member watched. The equipment is always broken or unkept because I got ringworm here back in July.They barley ever have any staff upfront and i have seen multiple people who don't pay for a subscription I'm assuming just walk in and do whatever. People hog the machines and don't workout they just sit on their phones. I literally watched a man sit on his phone for the whole hour I was there on the same bench press and didn't even workout once. This place is disorganized and its sadEdit: the gym is being renovated and all those who are paying and aren't always able to go due to renovations and lack of equiptment and men's locker room being shut off... also the store being closed when the hours say open and no emails or notices that the stores hours are changing is unprofessional... Send a message out.. Also if you've been paying especially for black card and weren't able to go during the times the gym was completly shut down don't expect your money back because they refuse to compensate for the times they didn't communicate the gym was closed and being renovated. They say to go to another location when we all know that the other locations near this area are about 20 plus minutes out the way. Also the owner needs to step up and actually manage their staff and store. You can reply to these all you want but you aren't doing a thing to help the situation. You should probably compensate people instead of telling them to go to another location. Do better guys this is so stupid
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October 2023 by Dnoe96
Only half of the club were open for about one month due to the remodeling. None of the cable machines nor legs machines were available. When i ask the staff if planet fitness will consider compensate the Members for the inconvenience like 50% off for the month or something. The staff declined and offered us the access to other locations however that is not convenient as the nearest one is another 20min drive. As a black card member myself, I already have the access to all locations and I can't believe they thought it is okay to only open half of the gym but still collecting the full membership fee
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October 2023 by Gee Vee
The location is open but currently undergoing renovations. Half of the floor space and equipment is not available. The men's restroom is not available. There are portapotties in the parking lot for men to use. Yes, I kid you not. The front desk guy said it'll be another 3-4 weeks until renovation is complete.
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October 2023 by Godide Ntuli
I visited Planet Fitness on 9/15/23 and received a warm welcome upon arrival. Shawn, the only staff member on duty, informed me about ongoing renovations, restricting access to the men's locker room. The gym was temporarily divided with large plastic sheets, and Shawn kindly offered to secure my bag behind the counter. Despite the renovations, the gym was impressively clean with all machines operational, and ample cleaning supplies available throughout.
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October 2023 by Rebecca Hankla
I am utterly disappointed with the Planet Fitness location I attend. To say that my recent experience has been a nightmare would be an understatement. Let me recount the litany of issues I've encountered:Closure Shenanigans: On August 29th, the gym abruptly closed its doors with no prior notice. There was no information provided about when it might reopen, leaving patrons in the dark.False Reopening: Just a few days later, on September 2nd, I received an email claiming that the gym had reopened. However, upon returning, I was greeted with a shockingly grim reality.Limited Equipment: Nearly 65% of the gym remains inexplicably closed off. The once plentiful variety of exercise equipment has dwindled down to a pathetic shadow of its former self. Want to work on your lower body? Tough luck! There's only one lower body machine available.No Access to Bikes: The bikes, a staple for cardiovascular workouts, are inaccessible. It's as if they've vanished into thin air.Locker Room Lockout: The men's locker room is off-limits, adding inconvenience and discomfort to an already miserable experience.Abdominal Equipment Abyss: Most of the abdominal equipment is locked away, leaving us to wonder why we're still paying for a membership that doesn't provide the promised amenities.Chest Equipment Conundrum: If you want to work on your chest muscles, think again. The chest equipment might as well be on Mars for how unattainable it is.Squats on Treadmills? Seriously?: The lack of space is beyond belief. To have any room to move, I've resorted to doing squats on the treadmills! This is not only dangerous but also absurd.It's been a full month since the gym's so-called "reopening," and it's still virtually unusable. The inadequate space, the minimal equipment, and the absurdity of cramming the usual gym-goers into a fraction of the normal space are simply unacceptable.Frankly, I'm at my wit's end. The quality of the facility has plummeted to rock bottom, and I'm seriously contemplating switching to a different fitness center, such as LifeTime Fitness. I expect a gym to provide a safe and well-equipped environment for its members, and Planet Fitness has utterly failed in this regard.Consider this a strong cautionary tale to anyone contemplating a membership at this particular Planet Fitness location. You might want to look elsewhere.***For the record, the local staff has been doing all they can. This is clearly a corporate issue***
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August 2023 by Michael Combs
I tried one more time to go here and the place is trashed and the staff is either hiding in the room by the front door or out in his car which I seen both times. Weights laying everywhere. Empty water bottles and trash laying everywhere!! The floors look like they haven't been swept and cleaned for two days. It's also very cramped and the only thing they have alot of is treadmills and ellipticals. There always was a leak in the middle of the free weight floor from a dripping pipe overhead. No wet floor signs to warn anyone . This place needs to really get it together. This is the third time I've been here and experienced the same thing except the water leak. I will definitely be changing my home gym
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August 2023 by Carlos Trainer
Was in town for the weekend and got a workout in here. Was clean, very big facility as well. If you like to do cardio this place had a million cardio pieces of equipment. Felt like they coulda given weight training more space and got rid of some cardio machines but good facility. Served its purpose.
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July 2023 by Corine Martins
Josh is phenomenal!! He was able to solve my issues in less than 3 minutes over the phone . He's polite , courteous , and has amazing energy . He deserves a raise and your lucky to have him !!!