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April 2024 by Ian Kaplan
I guess the team member that we were dealing with was having a bad day
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April 2024 by Dani Sam Cherian
Had more collections than other stores☺️
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April 2024 by Jane Doe
There were girl employees standing behind the register whispering comments to each other and looking at me. The light skin stud with dreadlocks who claims she is the manager was no better standing there gossiping with the other employees. The guy employees were on the floor texting. Not one single employee asked me if I needed help while I was looking around. When I was trying to check out they act like couldn't honor my bday coupon. It's other stores around where I can receive better customer service. I wont be returning!
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March 2024 by showi Alba
Shop to buy good and cheap clothes
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March 2024 by Nakeshia Berkeley
I was there 20 mins before closing and wanted to grab one item Mike was very rude and gave me a super hard time. Worst Nike outlet experience ever.
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November 2023 by rob gee
11/23/23 Got great deal on Pre black friday deals on sneakers. Plus 40% off back wall
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November 2023 by Ib Brown
I am officially done with Nike. I purchased a pair of Jordan 1s on the Nike website and received a USED pair. I sent them photos and they asked me to purchase another pair and return them. I did and the second pair came and they were used as well! I called this store repeatedly to try to physically come in and exchange and they kept picking up the phone and putting it down without speaking. I heard them talk about going to the restroom and helping other customers. I used the online customer service chat and they offered a $7 discount. I spoke to Tyler in the chat. The box and paper was incorrect as well and he sent an ebay link as a reference to say the box and paper was correct. Just wow! No more Nike in this family!
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October 2023 by Alkesh Rathod
Had to exchange recently bought LeBron shoes for smaller size. They were very helpful in giving exchange. The lady at counter showed me how to use the nike app. Friendly reps.
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October 2023 by vn vn
Annie was super kind and helpful with my order delivery complicated situation at noon, really appreciated!!! Friendly staff and clean, nice store at Sugarmill location.
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September 2023 by Juan hidalgo
I called nike customer service to get help to return my defective sneaker. I just brought the sneaker about 7 months ago and he say he couldn’t do anything. Because the manufacture date passed 2 year and 1 months. There customer service should have done a better job on handling the issue, i have brought many sneakers from here. And I can’t get no help just because it pass the 2 year by a few weeks. Also the representative say i should glue the shoes, he said gorilla glue should be great.
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August 2023 by Neyla Colon
This place has lots of shoes for all people. I bought a pair of Nike's for 40 bucks! Such a good deal for a pair of brand new shoes. I definitely recommended buying shoes from here, it's worth the price.
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August 2023 by Anzules Gomez (JRBulider)
First major shout out to Kia!Let me start by saying, I am an Adidas fan thru and thru. I only went to Nike after my Adidas run to feel out what the deals were.However, I was pleasantly surprised at the level of service I received from when I walked in the door around 1:20 pm ish on Sunday (7/30). All the associates answered any questions I had. And there were many deals I couldn’t not pass up on for back to school.The check-out line was long, but it moved quickly! I already had in my head what I was gonna spend (based on my math with the sales posted), but when I got to check-out I was greeted with more discounts I did not even notice.Major credit to Kia walking thru my savings and making sure everything was in order. She was very nice! I did not feel rushed or anything. I will definitely make it a point to come this Nike first before going to the Adidas next time I’m around this mall!
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June 2023 by Lauryn Y.
Not very professional. Only two out of 4 registers open, with a line wrapped around the store.. and one of the cashiers seemed completely zoned out and in Lala land when I approached the counter to check out, and wasn’t even paying attention. It gave very much attitude and juvenile
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June 2023 by Lisa Schraven
Efficient and friendly, line was out the door! These folks are doing their thing! In n out for a return, thought for sure I was going to be here awhile but NOPE! Awesome job!
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June 2023 by Rohit Bhandari
Good store with variety. You may not always find what you like and/or your size. Nevertheless worth a try and then maybe order online through Nike. It generally is crowded on weekends and holidays. Been there twice and had generally pleasant experience.
