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“I was having issues with my phone, and Roberto went above and beyond to assist me. He truly has his customers’ best interest at heart. He is incredibly patient, reliable and hardworking. If I have any further issues, I know I can count on Roberto to help. Verizon needs more employees like him. Please give this man a promotion. 5 stars for incredible customer service. Thank you!”
9:30AM - 6:30PM
3330 Sugarloaf Pkwy Suite OL1B, Lawrenceville
Mobile Phones
“I brought in a cracked screen S8 which was ready for the Smithsonian. The screen was fixed within a short period of time and the young lady put on a screen protector to prevent the screen from cracking again. Highly recommend.”
“I came looking for a Motorola phone and Ailín did a great job explaining to me and showing me everything good about the new Motorola Razr, she has great knowledge about the brand, very good preparation. Thank you for your help and for assisting me with the installation of max and my automatic payment. Great job Ailín, I will return to add another line to your store. Until next time!”
“Phenomenal customer service. I live in Flowery Branch but purposely come to this location because of their staff. David helped me most recently. Super patient with my million questions. Won't go anywhere else.”
“Shanel was Awesome! I dreaded going to get a new phone, but she made it easy for me. She was patient and thorough. I got an iPhone and an Apple Watch for a great price. Thank you !”
“Daniel and Sergio are the Best ??. My phone pad and contacts weren't there in my phone. I went there this afternoon and they both were very helpful and professional ???? they know what they are doing. I purchased my phone from this location as well. They are Awesome!!!?? the whole team is Awesome there. Thank you so much for fixing the problem??? and Exceptional customer Service!”
10:30AM - 8PM
2100 Riverside Pkwy Ste 111, Lawrenceville
Mobile Phones
“I'm at the Metro store to come here with your phone for any problems Sean and Arlo will definitely take care of you they give excellent excellent excellent customer service we will buy our phones here until.”
“Thank you Stephany and Jazmyn, both of you made my experience memorable. I came to do an upgrade and Stephany took the time to set everything for me patiently and jazmyn was amazing too.”
“What a kind and competent representative I had who replaced the cover of my phone. It took very little time. If I have any other cell phone concerns, I will definitely return.”
“The store rep instantly greeted me and asked what I needed. Answered all my questions and provided me with different options and clear details. Overall a great experience no complaints at all, he was awesome!”
“Came in to switch to Boost and purchase a new phone. Fatima was AWESOME. Super patient and knowledgeable. 10/10! Would recommend this store to anyone looking for a new phone.”
“This store is fantastic. AJ, Isabella, Rodrigo, Raven and Makeda did a great job setting us up with our new phones. AJ and Isabella even stayed in 15 mins after closing time to finish the transaction. This is what sets a business apart. It’s how they serve the customer. Thank you!!!”
“I had a great experience at this store! Claudia went above and beyond to ensure that everything went perfectly for me when I bought my new phone. Thank you for everything Claudia! I will definitely come back to this location.”
“William is the BEST! I'm so technically challenged yet he can explain my phone features and I can understand ?! Only because of William have I stayed a metro customer! I appreciate him so much!”
“I went to multiple AT&T stores before I came to this one, and I’m glad that I did. Deon provided me with more information that any other AT&T employee could, and he saved me a lot of potential headache. I highly recommend that you go to this store for your cell phone needs and ask for Deon.”
“Tim and Chouy are the best!! Great customer service. I walked in and out with no issues. They were super kind, caring, and professional. I was more than happy with how they were able to come up with a solution. They went above and beyond to take care of me. One of the best experiences I had walking in a store that took care of me like their own. These guys are truly awesome”
“Seemed to be a glitch with the computer the day I was there. The employees were patient and friendly. Because of the glitch my visit took a big chunk out of my day.”
“Great place! Always clean and always has the best of service! The gentleman Ivan always helps me out and I will always buy my phones from him! This is my go to location!”
“Oh wow! what a great place
Ms. CITLALI gave me an incredible experience, she exceeded my expectations @metrobyTMobile.
CITLALI helped me a lot in purchasing a new cell phone, it has extensive knowledge of all the store's equipment and TMobile plans.
Metro by T-Mobile definitely needs more personnel with the CITLALI profile; attentive, honest and very helpful.”
“Okay so my first experience with this store was far from perfect but here lately it has been the best customer service I've ever had anywhere. Gina is incredible. She does everything in her power to make sure that we leave happy and informed. She has been very knowledgeable and friendly.”
“I’ve been coming to this store for years and I’m always happy to find José the Manager there. He not only cares about “selling a phone” on more than one occasion he has been able to solve my issues with the service and have a friendly conversation. I need to be clear that I live outside of Lawrenceville and I prefer to come here.”
“Customer service apartment and her name is Jacklyn, I just want to say thank you to this lady. I was trying to return my Apple Pencil and I got my barcode for return, but been told by her coworkers for some reason have to try return on different store but she was so nice decided double check on the systen and even made phone calls for me.”
“I went in last weekend to purchase my daughters first cell phone!!! I was greeted with a smile and "welcome" from all the personnel. Shantal, one of the stores associates assisted me in purchasing and choosing the right plan and phone for my daughter. It was a straight-forward no hassle purchase. The customer service was spot on. The store was clean and organized. I recommend this corporate store to anyone looking for a non-contract phone..”
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“Our associate, Devin, and store manager, Korea, were so knowledgeable and helpful and friendly. Upgrading the iPhone was actually an enJOYable experience! They reviewed our account and made changes to old plans we had and SAVED US MONEY without us even thinking to ask! (Now we’re on each other’s Christmas card list.)”