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December 2023 by Cameo L
Once again you guys took care of me. From the young lady in the front, her courtesy and customer service was very much appreciated. I know the guys in the back were very just but managed to fit me in and tend to my tire dilemma and I’m very grateful. Thank you so much??
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December 2023 by Mary Gibson
What a pleasure. I walked in with an emergency & was welcomed with kind smiles. I was quickly taken care of. I was so nervous that my bill would be more then I could afford at the moment I explained my situation & they worked with me on a personal level. I recommend this shop 100%. Thank Andrew & all of the wonderful people who helped me may you all have a blessed holiday season.
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December 2023 by Devin
I went to Mavis for a nail in my tire I was assisted by dev he informed me that I had another nail in my other tire Vince the store manager was able to quote me for 2 new tires. I would highly recommend this location quality service
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December 2023 by Debbie Labonte
Had great service from Andrew. He went out of his way to assist me with my travel needs. Very patient and knowledgeable. Will definitely be using them in the future.
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December 2023 by Hana Burns
Had a great experience with them!! Andrew is so nice and makes sure to take care of the customers the best he can. I will definitely be coming back here if I ever have problems with my tires/brakes again in the future.
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December 2023 by Victoria Griffin
I had such a pleasant experience here, I’ve driven past this location quite a few times and decided to give it a shot because I needed some professional advice on the status of my brakes and wipers before a road trip . Andrew greeted me immediately and thanked me for my patience - while their were a couple customers in front of me . The lobby was clean and I was in and out in just over an hour . I have had many mavis stories but this had to be the best one yet . I will definitely coming to bring more business and spread the word about the amazing customer service . Thank you Mavis !
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December 2023 by Quienna Thompson
Service was super quick and superb customer service. I’ll definitely be back.Keith was most professional and made sure my car was safe to go back on the road. Thank you great job guys!
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November 2023 by carolyn Scott
I took my 09 Honda Civic in due to less than a week of grinding from the front end when braking. New customer and one for good now after today! I chose Mavis due to how close they were to me and because they had a great special on brake pads.I was met by the manager, Keith. I had scheduled online for the first, 8am, appointment. Keith and his crew were AMAZING!! I am skeptical of auto shops because I am female and even though many many females know about cars, I do not and far too many people in the auto repair business try to take advantage of that stereotype.I never felt that way at Mavis 406 Grayson. Keith and his team were friendly while professional and went above and beyond with trying to give me the best deal regarding what I came in for. They were genuinely sympathetic when my hope for simple brake pad replacement ended up being pads and rotors. But they did what they could to help while still being loyal to their store. And that’s something I want because I want them to be around a long long time to come if this is how they treat their customers.The team did find an issue with an oil leak and notified me immediately. They didn’t try to up sell me… they actually tried to help me to get it fixed for free by finding the source and asking if I recalled the person/company who may have caused it. Unfortunately, I did not. Only then did they offer their help with details on how they’d go about righting the wrong, things I could do in the meantime if I needed some time before handling it, and an offer to do all they could to be fair to both me while also staying loyal to their store when it came down to pricing.In conversation, I also mentioned another issue my aging Civic had been having… difficulty steering (hard turns to be more exact). As it was a slow morning and the team seems to truly love what they do and where they work, they even took a quick look at that. Truly amazing individuals. Unfortunately, a true fix for that issue will be costly but again, in the meantime, the team gave me a way to get by so I could keep myself and others safe without causing too much more damage to my vehicle. And I stand by their advice as it worked like a gem during my brief drive home.Far too often people go onto review sites to complain. The truth is, the positive is overlooked due to our need to rage post at times. The service I received today however had to be shared. I know the Mavis 406 Grayson location cannot be as accommodating as they were today for me all the time. I happened to go at the right time. What I can say is that these folks care. They care about your vehicles and they care about their customers. I simply cannot say enough positive things about these individuals. I’m sorry if you’ve ever had a negative experience at a Mavis, you obviously did not come across the crew I did. If you’ve vowed to steer clear of Mavis from a poor past experience, I urge you to give them another go, especially if you can get to the 406 Grayson location. You won’t be disappointed!
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October 2023 by Lenna N.
Had a flat tire, but they didn't have my tire size so they ordered some for it to come in so I'm coming in a few days later to get it changed out. Appreciate the people I talked to, they explained what was going on with my tires and brakes and made sure I fully understood what was happening.
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October 2023 by C T
Great experience! I was one of the last customers right before closing, but I was welcomed as if I was the first customer of the day! Keith, the manager, and Al, the service technician, were professional, competent, and courteous! Outstanding customer service!
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October 2023 by Thomas White
Amazing customer service. I was in a hurry and had a tire with strips of rubber missing. They took it off and mounted my spare for me in just a few minutes; I wasn’t even late for my appointment!
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September 2023 by Eva D
I went today to have an alignment completed on my Telluride recommended by the dealership and for a rotation. I was informed it was not needed by Isaiah. His recommendation was to wait till I drove for a bit with the newer tires that were placed in the front after the rotation.I was pleasantly surprised by his honesty and service. It isn't common now a days to go to an auto shop and what is in the best interest of the customer is placed before making a sale. Isaiah is very personable, polite and provides great service. Will definitely go again for service.
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September 2023 by Alex Reyman
I made an appointment the night before for a brake job and battery replacement and Keith and his team were able to take care of everything quickly! Keith was very polite, professional, and knowledgeable!
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September 2023 by Isaac Aguilar
Great experience and knowledgeable staff! Went in for an alignment on my truck and everything was pretty straight forward. Was given great recommendations and tips.If you want to get taken care of ask for Kieth and you wont be disappointed.
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September 2023 by Taryn Fisher
I recommend this location. Keith was very informative. He respectfully answered all my questions and he gave me great suggestions concerning my vehicle. Excellent customer service. This will be my go to location.
