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April 2024 by Jason Tootle
Update from my last review. They are still a horrible company to do business with. They refused to do my install of the new equiptment when they delivered it and told us to call them back once we have the old equiptment out and they would come back and dispose of it. I called today to have that done and once again they refuse to do that. They stated I would have to create a ticket with GE and pay for it. BUYER BEWARE... DO NOT USE THIS COMPANY!!!!
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November 2023 by Ricky Masters
They installed my dishwasher and when I opened it and loaded it then tried to close the door it didn’t shut. They just left it & left with all my towels I used to clean up their mess.
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November 2023 by Evo Genius
This company is beyond horrible the office staff and delivers. I ordered a fridge it took two weeks of back and fourth trying to get them to delist at a reasonable time. Finally they “so called” delivered it and told their office that they waited for 15min when they didn’t even wait for 5min. The whole office staff is rude and unprofessional including the “manager” please stay away from this business you’ve been warned.
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October 2023 by Nina Kheteb
Horrible horrible experience. I was scheduled to have a dishwasher delivered and installed to my home. The driver came and left the dishwasher by my front door and refused to install because he “doesn’t do work for free”. After speaking with manager Natalie, she would not come up with a resolution to get the dishwasher installed and hung up on me. No sense of customer service or empathy.
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September 2023 by miguel fischbach
GE warehouse used this company to deliver appliances to my complex. I got a call the day before scheduled delivery asking what is the earliest someone would be at work. I said office opens at 8 am. Delivery day I get a call from driver at 7:30am that they are on site and waiting for someone to meet them. Since no one was there yet, the appliance order I have been waiting a week for got rescheduled. Called office regarding reschedule date and uninterested girl on the phone could not confirm an answer for reschedule and stated their drivers get there when they get there???? so what is the point of even calling beforehand and asking when is earliest they can be there!! unprofessional
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August 2023 by Courtney Wilson
HORRIBLE! Will never recommend! I hate that I had to leave any stars and they deserve none! The reviews are accurate! Please read through them before making the decision to use this company. Jeralyn lacks professionalism and should not be considered as a manager! They will tell that they have your item but cannot tell you when it will be delivered. Her remark to me and my residential company was “we don’t have ppl in your area and don’t know when we will. You will just have to wait until we call you”, they will call you the “day before” supposedly to let you know they are coming the next day. If you don’t confirm that appointment, they will hold your item until they feel like delivering in your area. I have not had my equipment in my house since June 30th! When my residential company asked what is their process for escalation, jeralyn advised that we need to just wait for when they are in the area! Mind blowing that individuals such as herself could ever be employed in a field that requires for you to deal with customers. When asked for her managers’ name, she can a snobby response and said “she was the manager”. It was like pulling teeth in order to get her manager, Adams name. Save yourself some time and do business with a company that puts their customers needs and concerns first!
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August 2023 by Edward LeStrange
The two delivery guys were efficient and polite. They installed the dryer and had a couple issues which they dealt with very professionally. Highly recommend this company!
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July 2023 by Andrew Epperson
Terrible. I employ Mashburn because they are the only GE certified supplier in Atlanta and I have to use them. I give them at least 20+ orders per week and when I call it is as if I am a nuisance to them and they cant wait for me to get off the phone. Incredibly rude all around. They will not ever tell you when your item will be delivered, just saying "we make the schedule the day before, maybe we will be in the area so call back", they have no email system whatsoever in which to inquire about, and have no one to talk to above phone operators. The same ones who cannot even pretend to welcome you. I could and should name specific employees but I wont. I hardly ever have anything go right with them and it is impossible for their deliverer's to call while they are on site if an issue arises, even if you very clearly place your contact info in the work order. If I could I would never use them again and I hope that GE someday soon finds another Atlanta installer so I can stop this madness.
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December 2022 by Kimberly
Horrible experience dealing with this delivery company. Company rescheduled my delivery after not having anyone there to deliver my appliance. Was told that it would be delivered the next day and no one came. Called and was told that I was never on schedule by the girl I spoke with. Then she put me on hold and came back to tell me that I was “not home” and she had a picture of where her team called me and they had stopped by claiming they had a picture of my house and a call log where they called me... not sure how I went from not being on the schedule to being not home. The girl was extremely rude. Stated she was the manager and that there was no manager I could speak to or contact regarding the scenario and she couldn’t provide me anyone to speak with then connect me with someone who was the manager…. Highly dissatisfied with this delivery company.
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September 2022 by Kevin Tierney
I purchased a range from Costco that was delivered by Mashburn.They notified me the night before delivery and again when they were on their way.The delivery was made by Juan and Kevin. They were both very professional, friendly and polite.They installed the range and even took the time to make everything worked and even set the clock.I would recommend
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March 2022 by Amy C.
I also wish I could give this company 0 stars. We were remodeling a kitchen and had a number of items delivered from various services and this was the only one we had issues with. They went so far as to accuse me of causing fulfillment problems with my order because their office staff can't take a couple minutes to actually speak to customers instead of just rattling off a script. I have reported them to the company I ordered from and strongly urged them to stop using their services.
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March 2022 by Lindsey Hermann
I had a horrible experience today with a service rep who called me to let me know that they would be delivering an appliance. I asked to add installation and that I would pay for it because when I originally ordered the piece GE told me that installation was included. The woman refused to do anything about it and refused to add installation. I asked to speak to her manager and then was transferred to David who told me that he owned the business. He also refused to add installation and when I asked how I should have the unit installed he told me that I needed to just read the directions and do it myself. Is that a joke? When I told him that that was not possible, he insulted me saying that this was my fault and that I should have ordered the installation from the get-go. I could not believe that he treats a customer the way he treated me. What a horrible company. I hope you never use this company if you’re reading this review.
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March 2022 by Richard Newell III
had to track down contact info. tried calling 15 different times since 3:30, all i got was we are closed for the day call back tomorrow. i need my appliances, and I'm trying to locate them, GE says they are with this company and have been for awhile... there drivers are top notch but the office staff leaves you wondering.... would do zero stars but google would not allow that....
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November 2021 by Michael Bell
My technition and assistant showed up on time. Removed the old dishwasher quickly and installed my new GE dishwasher very fast without any difficulty. I would gladly use Mashburn again without any worries. Very professional.
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November 2021 by Robert Rising
Delivery person friendly unpacked the item took all the waste picked up the the old one
