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December 2023 by Chris W.
Worst car repair shop around - do not trust this company - this is my third (and last) bad experience with True Automotive. Took my BMW in to replace hoses due to coolant leak and install a new thermostat. Initial quote was outrageous, so I called their competitor down the street (solo motorsports) and True agreed to price match. Took the car in on a Wednesday, was told it would be fixed on Friday. Called Friday afternoon - was told the parts have not arrived. Left the car with True over the weekend - was told it would be ready Monday afternoon. Called Monday afternoon - more excuses - had not even started working on car. I pick up the vehicle (as it was still safe to drive) and travel to the airport for a work trip. Upon picking up vehicle, True Automotive tried to charge me for parts - what a joke, they had not even worked on the car after having it in their possession for 6 days. And new check engine lights were on suggesting that the vehicle was low on coolant - this was not an issue when I took the car in for evaluation and was not mentioned as an issue upon initial inspection. Upon returning from my work trip - dropped the car off again (after hours) on a Monday, was informed car would be ready Tuesday evening. Called Tuesday - my service advisor was not in, so could not pick up car (could not complete quality check). Called Wednesday - was informed the mechanic had a stomach ache and had to go home. Then on Thursday - they called to inform me I needed a new coolant pan as the sensors showed there was a problem - there was no issue with this when I took it into the shop initially - so that added another $350 to the bill. Lies and deceit - I would have paid a couple hundred more for the BMW dealership to repair this within 24-48 hours using BMW parts and BMW technicians. Never again will I visit any True Automotive. By the way, all of the positive reviews on Yelp are the result of True offering discounts to customers for posting a positive review - be wary of 4 and 5 star reviews on this company. Moving forward, my business is going to Solo Motorsports and/or United BMW dealership. Really unfortunate situation as I try to support "Bulldawg owned" businesses like this one - only to learn they are ok with giving the runaround to and ripping off fellow alumni.
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November 2023 by Aaron Rosene
These folks really did a fantastic job taking care of me and my vehicle. I’m so please to say they fixed a problem that was pretty major in my 2011 Audi A5 Cabriolet. Very happy to take my vehicle and future vehicles here more often.
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October 2023 by Adrianna Olivetti
I had such an amazing experience with Joel and his crew at True Automotive!! Such reliable and efficient work done on my car, she feels brand new! Everyone was so friendly and willing to help take care of me. They easily overnighted my parts and got me taken care of asap! Using the night drop and pick up was really awesome when it fit outside my schedule! Totally worth the hour drive from my house, will 100% be back and will recommend :) I appreciate you for taking care of me and my car Joel, you're amazing!!! Thank you so much True Automotive!!!
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October 2023 by Jim Schwartz
Received a coupon from my local True Automotive location in Lawrenceville recently and made appointment for routine maintenance services on my 2021 vehicle. The staff was extremely helpful and friendly, created a comfortable atmosphere and provided very good service at a fair price. Felt very valued as a customer and services were performed very well, no issues. Having moved to this area within the past 3 years, am very glad I found a local auto services facility like this one, and definitely plan to return for future auto service needs.Services: General repairs & maintenance
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October 2023 by M D
Had an oil change performed here before without any problems. Staff was nice. But called today to get a quote on routine maintenance and was told the vehicle had to be brought by in person to provide the quote. I asked why if I am providing the year, make, and model, along with the exact service needed as per the manufacturer. I was told the order has to be written up to give the quote. Strangest response I have ever heard to requesting a quote over the phone. Really ridiculous, not even the dealers do this. There are many Euro shop options now in Gwinnett and around metro Atlanta. This practice will simply turn customers toward the competition. I already have done so with this service by going to a competitor.
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October 2023 by Ravenna O.
I came in because my TPMS light said inactive after a tire change at Discount Tires. It was a huge inconvenience that Discount Tire broke the TPM, changed all 4 thinking that would fix the issue but made things worse. True Automotive checked my Module and ordered TPMs that were compatible for my BMW. The Inactive light is no longer on and my TPMs all work fine. It was a costly repair but True Automotive got the job done.
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September 2023 by Max M
3 years of loyalty plus $6,000 in repairs later and this is how they treat you. Brought my BMW in for a diagnosis check up and while the car being there the Front windshield was cracked . After 2 months of waiting i was told they did not crack it and they will not repair it. Ruined and lost a loyal customer over a $300 windshield. THEY ONLY CARE ABOUT MONEY
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September 2023 by Nato Maldonado
This is the place to go! The manager Murphy is an amazing individual and truly cares about his customers! I have gone to plenty of mechanics in the past and have always felt mistreated and taken advantage of, but not here! They have taken amazing car of me and my car!Service: General repairs & maintenance
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September 2023 by Cynthia Jones
I was looking for a place to repair my older model Lexus (2008) I was having trouble with it running hot and I happened upon this place. I am so blessed to have found them. comparable prices for services, personable services, updates on the progress of parts and timeframe of repairs , and a warranty on service repair only offered by a dealership. My Technician Richard was dynamic. My car is cooling better than ever. This was my first experience with this company but if I ever need other repairs I will be back without a doubt and I am referring my friends and relatives in the area.
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September 2023 by Katanga Yasa
Had a great service experience with True. Communication was unmatched. Alden and Joel were extremely helpful and cordial and delivered in the time promised. I had to put some miles on my vehicle before I could give this glowing review just to make sure everything worked out.Thank you True Automotive for the great customer service.
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September 2023 by Pat Chesser
Recommend 100%. Very professional. Seemed extremely knowledgeable about my Audi. It’s so difficult to find a mechanic you can trust. But I love my car and want to keep the best care of it. And I have found my mechanic! Thanks.Services: Auto brake repair
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August 2023 by Lonnie M.
Michael. This was one of the worst service experience that I have been involved with. 1st. I have never paid $700 for a battery and oil change. This is a total ripoff!! I was charged for a bogus diagnostic that took 3 days to do that could not diagnose a cold! I had to take the Gl450 to Mercedes Benz dealer for the repair! I think you guys are in the rip-off business!! Hire some real technicians and stop stealing from customers!! I was also charged $500for $250 battery for GL450 mercedes.STAY AWAY FROM TRUE AUTOMOTIVE!!RIPOFF artist.
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July 2023 by Chazni Golatt
Recently took my truck in for some major repairs and i was assisted by Richard. The first impression of the shop was the Cleanliness and the professional staff overall. Richard was great, very helpful and communicated well with updates on my truck’s repairs. Highly recommended.Service: Electrical repair
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July 2023 by Les Parker
Unfortunately, and almost unpredictably, my family needed repair work on three vehicles at the same time. Because of the amount and types of work required and because I didn’t have a standard relationship with a repair shop, almost anything I did was a shot in the dark. Fortunately, I followed my nose and a website to True Automotive Lawrenceville. After the first two repairs I’m hooked. In spite of typical repair shop pains, I’ve found a home. In addition to being unusually professional, their work is affordable and efficient. I now trust them with all my work.Service: Electrical repair
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July 2023 by Thomas Wubbenhorst
I heard great things about TRUE and had had some issues with my previous place — stopped into the Lawrenceville shop to see what they had to say. Three separate services and couldn’t be happier with all aspects of the business. Great advice and recommendations — never felt pressured and became confident in the diagnoses and subsequent work. My service advisor Joel has been so helpful and supportive — prices are fair, work consistently topnotch, and a warranty!!! Highly recommended!
