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April 2023 by Dee Harrison
My agent Ajith never explained to me that if I came before Saturday, I would get 30%to 50% off of the fee for being a new customer. I asked for a all of being about revenue and not customer discounts as I thought the service fee was pretty high and he said if I would’ve come before Saturday, I could’ve gotten 30 to 50% off I called last week he could’ve told me that when I called to schedule the appointment to ensure that I was scheduled within the timeframe for the Discount. This is an example of a company being about revenue and not the customer. Retention is always key but I will never go back.
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March 2023 by Bryan Cooley
Ajith prepared my taxes and got me a nice refund despite all my stock trades last year.
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March 2023 by Troy Johnson
I would highly recommend the use of this service. My tax preparer Ajith was very professional and helpful. I am especially satisfied with the accuracy and reliability of the service provided.
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March 2023 by Ashley Ervin
AJ was very knowledgeable! I left my appointment knowing more about taxes and feeling more comfortable than I would using an online tax software! Worth the visit
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February 2023 by Treasure Brady
I highly recommend Jackson Hewitt to do my taxes. I have been with them for years. I have had 0 problems with Jackson Hewitt and they always try to get me the max amount of money I deserve.
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February 2023 by Makeda Wil
My tax preparer Aljhat was awesome. Very professional and polite. I will continue to come to this location.
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February 2023 by Nora Fleetwood
My experience was excellent. I am very please with the individual who prepared my taxes. He was very efficient and pleasant.
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February 2023 by Niki Tosha Susong-Harrison
Tax preparation was excellent and Mr. Ajith had the Patience to work with me and all of my papers?
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April 2022 by Devin Porterfield
Had an appointment. Sat for 30 minutes past appointment time without being acknowledged
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March 2022 by Rob Jones
Been dealing with Jackson Hewitt for close to 20 years never had any issues. The previous representative we had seen over the last several years Glenn had retired so we were saddened that he was no longer with the company. We ended up going to a new location that’s where we met Penny. Penny was very professional very relatable and pretty much explained the entire process to us. Looks like we found a new home to do our taxes with the same company for maybe another 20 years.
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March 2022 by Walter De Guire
I made an appointment. I was responsible, and I made an appointment.These a* holes literally told me to wait in line. “We are taking people as they show up.”“What’s the point of an appointment if I show up and you don’t serve me.”“I don’t want to keep them waiting. They been here all morning.”THEN THEY SHOULD HAVE MADE AN APPOINTMENT!?!?Do we live in a society or not? The entire point of appointments is that I show up a time and don’t wait. These people are either stupid or malicious. Either way, take your business elsewhere.
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March 2022 by Karen Finney
I actually had a total of 3 appointments with them over the course of 2 days. I first scheduled an appointment for a Friday, get to the location and there's a sign that it's temporarily closed. I then decided to schedule another appointment for later that day at a Walmart location. I get there at my appointment time, and no one showed up. I then called the number displayed to inquire about the person that was supposed to meet me and was told that no one was scheduled to be there that day, and that I could come to their location in Lawrenceville (GA) the next day. To be on the safe side, I scheduled a 1 pm appointment. I called that day to make sure someone would definitely be there and was asked to come at 2 instead. I agreed to that, showed up at 2, and was greeted by 5-6 other people in front of me. Apparently we were all able to schedule appointments FOR THE SAME TIME. I started to leave, but I had already driven over a half an hour to get there. I ended up not leaving out of there until about 8:30 that evening. I will NEVER deal with them again.
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March 2022 by Alberto Cabrera
Mr. Kashyap Thakar was brilliant, on point and super helpful. Mr Kashyap answered all my questions and helped me understand the otherwise complicated world of taxing.What made this a 4 star event rather than a 5 star experience was the customer service. I had an appointment set up at 11 and by 11:30 I still had not been seen. There was only one employee and It wasn't until I interrupted and inquired about the delay that I was told someone called out. Surely they could have and certainly should have notified customers with appointments. Either via telephone or in person when the customer, me in this case, arrives for theor appointment instead of making the customer wait instead of giving them the option to stay or leave. Very inconsiderate.
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January 2022 by Kimberly Perkins
I met with Bishop. He was very professional and knowledgeable and answered all of my questions. The office was short staffed but he was able to multitask very well. I enjoyed my visit to this location.
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June 2021 by Margaret Quinones
Stacey has been my accountant there for over 15 yrs. She is beyond knowledgeable of product knowledge, great customer service, and very patient with all my questions. I look forward to doing my taxes yearly because it’s always a great experience.The only thing I did see in the waiting area is that there is an excessive amount of spider eggs and webs with spiders at the sugarloaf location. Being a nurse I don’t find that safe especially in the children’s section where they might play. Other than that I will see you all next year. Thank you Stacey for always being so pleasant!!
