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January 2024 by Mohamed Hussein
H&M store at lawrenceville I visited today around 5.4 PM, on 1/23/2024. I collected about 6 items which I was going to purchase. The fitting room was closed. The guy at store told me it is close because they were closing the store at 7 PM. I decided to drop most of the items I picked up except three items. As I approached the cashier, I told the lady the fitting room is close otherwise I was going to purchase more, her response was that they do not have enough staffing because there were two other employees at store. When I shared with her that the guy told me it was a closing time, she added that too with an attitude. The staff at store does not seem like they want to service their customers. They rather go around and fix other cloths, when people at store cannot even try their cloths. There was not even an apologies about either their lack of staffing or closing the fitting room 2 and half hours before actual closing. That store actual needs real training to their staff at store. Store is at 1350 scenic highway # 400. This was the first time I visited that store and it will probably be the last time.
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December 2023 by Sebastian C.
I’ve been there multiple times at different times and the fitting room is ALWAYS closed. How are you suppose to buy clothes without trying it on?
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December 2023 by Laurel Johnson
Store supposed to open at 11:00am. By 5 after 11 there was a group of about 10 outside. We started knocking and someone finally came and opened door. I spoke with manager AJ who was clueless why. There were at least 4-5 associates inside but he said they weren’t fully staffed yet. How many people do they need to open a door?
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December 2023 by Sebastian Carmagnola
I’ve been there multiple times at different times and the fitting room is ALWAYS closed. How are you suppose to buy clothes without trying it on?
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October 2023 by S. Mincey
It’s hit or miss. The women’s selection is limited. Not too many larger sizes and not many trendy options that you can find in Atlanta or online. The kids section for boys is good.
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July 2023 by Mark H
Fantastic selection of clothing. Store was clean and well stocked. Many different sizes for everything were available. The Store Manager Carter was available for a small concern, and went out his way to address it and take care of me as a customer. Staff had excellent customer service.
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May 2023 by Claudia Costa
The last 2 times I went the fitting room were closed, so annoying! Couldn't try or buy anything.
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May 2023 by Di T
There’s always around 15 employees walking around the store having fun but if you ask them why the fitting room is closed they’ll tell you they are understaffed. Unbelievable. This has been going on for over 2 years now, it’s very frustrating. Covid is over guys, open the fitting room!!! Worst location!! Only reason to keep going there is because it’s close by, but i regret it every time!! H & M please hire a full time fitting room person!! There’s always a gathering of 3-4 employees just talking to each other, I’m sure one of them can work the fitting room!!! You can’t tell people you’re understaffed when there’s literally employees everywhere you look!!
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May 2023 by Grace Dean
Absolutely horrible service. Workers have no interest helping customers at all and will just stare at you until you ask them for help. They lie about being able to pick up or try on items the next day and the fitting room will be closed. They have no interest helping customers at all and seem to prefer if no one came in the store.
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May 2023 by Eric Bodelson
There were deals. There was no great clearance section. Usually there's a clearance section that's hidden in the back corner of the store and this store was kind of in the middle and the deals were okay.
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April 2023 by Julie M.
Went to H&M Snellville today. Picked out about 10 outfits. Unable to try anything on because the fitting room is closed for “electrical problems “. Wish I had known that before I spent 45 minutes picking out clothes. No signs. Employees not apologetic. Who buys clothes without trying them on? Not me.
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April 2023 by Brittany Taylor
Nice clothes selection just always a long wait to check out.
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March 2023 by carisa williams
The store and the associates are nice, but the fitting room was closed due to "..not having enough associates on the floor." So, I had to waste gas and time to try things on at home. I had to stand in line for 10 mins. One of the associates, who gave us a wonderful concert, came over and knocked the line out. Visit the store, just be prepared to wait.
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January 2023 by Tammy Clukey
First time shopping here. All I can say is WOW! Great prices, the customer service was Great! From the dressing room to the register, everyone was kind and courteous. Never had such a good experience shopping. My new FAVORITE place to shop.
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January 2023 by A Mickens
Store was to crowded & people were confused where did the line start there was no one helping customers in the store & to make matters worse after searching in the store for 20 minutes I finally found a person to help me just to be informed that they don't sell plus size clothes won't shop there no more