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January 2024 by Nomtema Pouako
I would give my experience a 0 star if this was an option. As a regular Guess customer, I had the worst customer service experience in my entire life in the Guess store at the Sugarloaf mills mall in Atlanta.This is a store I have been visiting since 2012 and I have never had a bad experience there. I have purchased several items there over the years. People in this store have always been courteous and professional. Thus, it is with great sadness and a heavy heart that I’m writing this review to let you know that the store manager I encountered today is nothing short of unprofessional, arrogant, creepy and rude. I have never felt so humiliated, degraded and disrespected before. Around 8:45 PM today( 12/30/2023), I walked into the store and, as usual, I started looking around to see what items I might want to purchase. A few minutes later, she stared at me and asked me if I needed help. I respectfully declined. I subsequently continued walking around and looking at various items. This disrespectful and intrusive petite young lady continued to stare at me and watch my every move. I felt so uncomfortable! A few moments later, she asked me again if I needed any help. I respectfully declined again. This time she harassed me and told me I should be buying something instead of just walking around( this is ridiculous! So now I can’t walk around the store to look at items anymore?) I was in shock. I then walked towards her to look at some clothes behind her and she aggressively said that I am in her personal space and I should step back. At that point, I lost my composure and told her to shut up. She then called security to expel me from the store. I am baffled. I believe she was profiling me somehow, but I can’t fathom why she targeted me. She displays a conduct unbecoming of a Guess store manager. I am afraid she has been making many more customers uncomfortable through her despicable and awfully disrespectful behavior. If she can’t learn good manners and the basics of customer service, she should not be a Guess store manager. She is giving that store and the Guess brand a bad image. I’m left wondering how my son would have been negatively impacted by her behavior if I had come to the store with him. As I think about this, it casts a pall over me because such behaviors can leave children emotionally scarred. By writing this review, I’m trying to prevent a catastrophe. As a healthcare professional I would humbly advise her to seek help if she has any mental issues, as I believe she is deranged. As long as she is a manager, I will not shop at that store or any Guess store again. I am puzzled as to how she got promoted to such an important position, which requires maturity, tact and patience. I will call the Guess headquarters to file a complaint on Tuesday( 1/2/2024).Sincerely,A proud family man, A medical doctor and A loyal Guess customer
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December 2023 by Ryan Coleman
Worst customer service ever even by the store manager who’s always rude and looks like he hates his job. Just has a bad attitude. Never coming back.
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October 2023 by R C
My favorite brand.
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October 2023 by juan solis , boanerges,
Super ??
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July 2023 by Anastasia Period
I love Guess!Easy return.
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October 2022 by Israel Luna
They have the changing rooms closed...ok that's not the problem.... The bad thing is that if you don't like how you look or you really don't like it they don't give you your money back... they just change it...
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October 2022 by Eddy Inoa Rodriguez
Good quality service and good prices
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October 2022 by nivia olmos
Excellent
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October 2022 by V Melissa Sierra
the clothes is bad now days before it was good clothes now its thrash
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October 2022 by Antonio Ibarra
Variety of clothing and good prices
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October 2022 by JAG
Nice store
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September 2022 by Travel_Photography
Shop for Guess products. They have all varieties of Guess products and strore is clean and well maintained.
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April 2022 by J-Quan Rasheed Forbes
Easy to shop staff os courteous and friendly
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March 2022 by Miss Cancer
It was amazing coming from Illinois the guess mall is pretty small compare to this one and most of all better selection of clothes for men.
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February 2022 by Vivi Cazacu
Very friendly staff
