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November 2022 by Darion McElroy
Not surprised that this bank has such a bad rating. It is literally the worst bank ever created! I’ve spent hours and days of my time trying to figure out why they keep blocking my account. This bank just needs to close already!
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November 2022 by Ella Girl
Thank GOD there are still people in this world that believe and know the meaning of customer service! Corbin and Leroy, y'all rocked my world today!!!! Thank you and GOD BLESS Y'ALL
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November 2022 by Daniella G.
Thank GOD there are still people in this world that believe and know the meaning of customer service! Corbin and Leroy, y'all rocked my world today!!!! Thank you and GOD BLESS Y'ALL
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August 2022 by Kerry Jividen
I opened up a new personal checking account in the branch today. I had the best experience. The teller kindly greeted me while the manager finished up with another customer. When they left the manager Leroy came out to get me out of the waiting room and introduced himself. Such a cool friendly laid back guy. He opened my account quickly and easily and got me all set up. So far so good. I hope that the rest of my experience with my new account here goes this well!!!!
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August 2022 by IRAYNESTORMDIAMONDS
I love my bank. PeriodThanks Ashley Devane. You were a great help today!
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July 2022 by Elias Malange
I have never written a negative review. I have been served by many 5/3 bank associates with integrity and respect, but today I went to this location and witnessed the worst customer services ever. The Manager Leroy Bashey was extremely rude, unprofessional, using abusive language and treating to kick us our. I was therefore unable to complete my timely transaction. It was really sad to say the least.
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October 2021 by BossLady
I Love 5/3 I mean I have been with them for years like 15. And webb gin location is definitely my favorite. Sharan S. Is hands down the nicest teller I know. She's always smiling and happy to see you and promptly gets you in and out. The branch manager Paul K. Is awesome. He will definitely go above and beyond to make sure your taking care of and any issues are solved. I had a issue with setting up my new pre rewards account for my new card and he escalated it for me and a nice young lady named Ana C. contacted me and she also went above and beyond for me getting there Tech department involved. She called and emailed me keeping me informed the whole process through. She was nice and friendly always keeping the best customer service possible. And they are able to go back to day 1 and issue my points based on what I used my card for. Im definitely a happy customer and would recommend 5/3 bank to anyone. Especially webb gin branch. Thanks so much for all you do. Stay safe and blessed ? ?.
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April 2021 by Dr. Beth Gordon Graves
Not a great backing to the consumer and the phone service is horrible
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March 2021 by theresa kim
The best staff ever and super friendly.The service is very fast and professional. Keep up the good work everyone and stay safe !!
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November 2020 by Tinee Haskins
I Love 5/3 I mean I have been with them for years like 15. And webb gin location is definitely my favorite. Sharan S. Is hands down the nicest teller I know. She's always smiling and happy to see you and promptly gets you in and out. The branch manager Paul K. Is awesome. He will definitely go above and beyond to make sure your taking care of and any issues are solved. I had a issue with setting up my new pre rewards account for my new card and he escalated it for me and a nice young lady named Ana C. contacted me and she also went above and beyond for me getting there Tech department involved. She called and emailed me keeping me informed the whole process through. She was nice and friendly always keeping the best customer service possible. And they are able to go back to day 1 and issue my points based on what I used my card for. Im definitely a happy customer and would recommend 5/3 bank to anyone. Especially webb gin branch. Thanks so much for all you do. Stay safe and blessed ? ?.
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November 2018 by Ayub Saeed
Best customer Service ever
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October 2018 by Maihan Sarakhan
Best service excellent customer service!
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May 2018 by MS PAKTIAWAL
I am new to this bank. Steve guided me really well!!!
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February 2018 by Danielle Gelinas
Slow is an understatement. We switched here for business because of proximity, and I could've gone to Wells Fargo and got breakfast in the time it takes to just get change from these people. That's only if they have change.... sometimes they're out of small bills. Worst.
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September 2017 by Austin Tutor
Will not communicate, can't get a call back. The two closest branches to me have disconnected phone numbers listed on their Google maps listing. Absolutely inexcusable. They have my money, and they will not communicate so that I can get it back.
