-
May 2023 by Google user
I'm gonna be honest folks, I forgot to post my update. Here goes; serviceman came out and performed the service, no issues or incidents, and the refrigerator work just fine afterward. Secondary update: the compressor went out on the refrigerator at the beginning of April 2023. Unfortunately, I did have to get this replaced and it was a costly piece ~ $1,200 for the replacement part and service. As I mentioned before, scratch and ding has an inherent risk when you purchase, in this case though it was a common issue with the model that we purchased. It is a known issue with this size LG fridge even for brand new purchases after further research. In summary: this place is great to work with and if you're good about doing your independent research, you can get good deals on appliances. My fridge was still a good deal, even counting the cost of having to replace the part just over a year into ownership we paid just under sticker price for the fridge.
-
December 2022 by Rachel Joy
Do not buy anything from these people you will only be wasting your money. Bought a washer and dryer set , within a few weeks the washer stopped working since it was under warranty and they sent someone to “ fix” it fast forward a few months later and now both my washer and dryer are completely nonfunctional and since its no longer under warranty i have to either buy a new set or pay for repairs which is ridiculous considering I only had the set for around 7 months. Purchase your appliances somewhere else these people are straight con-artists
-
September 2022 by Roman Xydias
Got a fridge from them that ended up having cooling issues. They were completely reasonable and worked with me for the 90-day warranty. You have to understand that you are buying scratch and ding / resale and that comes with inherent risk. However, if you have a problem, call them and ask. They treated me very well. I will post an update after the service is completed.
-
March 2022 by Dionicia A.
Great deals and professional services. My washer and dryer do i get in this store is beautiful and works great. Good price and good conditions. I recommend. Take a time and go check what they have. I know you not be regretted thanks esm.
-
February 2022 by Terrilyn Sykes
I would like to give a huge thank you to Angel, for delivering my dryer to me and hooking it up and taking my old dryer! He is a great boss and an awesome team player and I’m forever grateful for him and the other staff members! I love my new dryer and ESM, is a great place to buy your appliances at a great price. I promise you that you will not regret shopping at ESM! Please go check ESM out for your home appliances! Angel you rock and so does your staff ?
-
February 2022 by Rachel Levine
Do not buy anything from these people you will only be wasting your money. Bought a washer and dryer set , within a few weeks the washer stopped working since it was under warranty and they sent someone to “ fix” it fast forward a few months later and now both my washer and dryer are completely nonfunctional and since its no longer under warranty i have to either buy a new set or pay for repairs which is ridiculous considering I only had the set for around 7 months. Purchase your appliances somewhere else these people are straight con-artists
-
January 2022 by David Arroyo
About a month ago i bought it a refrigerator, they delivery too me, was some issues with it but angel and his guys came to the rescue and took care of it they are awesome, they are a great and honest people, i wont hesitate to buy anything else from there, why to pay retail price when angel got anything i going to be honest the refrigerator is nice and big i did check the warehouse of best buy where they have scuff item and all refrigerators were expensive and smaller i cant not be more happy with my purchase.Update: on years owning this refrigerator who knows how much money i did put into it, i did comeback and i went over prices, they were higher, so i went and get a new one , problem solved
-
December 2021 by Candace Haynes
Nice people, but just as someone else mentioned, roaches came with their fridge. 18 years in our house and we've never had a single roach until this fridge brought them. This fridge ended up with an icemaker problem, so they took it away and we got another one, but the damage was done. We had the expense of having to get pest control, so if we saved any money to begin with, we lost it paying to get rid of these pests. We also got a "brand new" dishwasher. It stopped working in less than a year. An extra star for nice people, but better quality products are needed . Now I'm stuck needing a dish washer.
-
December 2021 by Nadera Zawadi Keita
I recommend this vendor. Because I live in an apartment, I won't buy brand spanking new appliances. I was very pleased with the two ladies who helped me. They were very courteous and helpful. the only reason I didn't give them a 5 star rating was because I believed the new dinged fridge had all of its parts but it didn't. I thought they should have provided gotten it for me. In addition, the icemaker wasn't working properly. They fixed it, but with used parts. Hence the 4 stars.
-
August 2021 by Theresa Tarver
The two on qwinnet county were good but the one in tucker was less desirable?Not a large selection
-
August 2021 by Love Andrea
After experiencing a delaydue to the appliance shortage, we made a last minute decision to look into ESM after reading the reviews and Im glad we did.I am writing this a month after our visit because I am still pleased. Yamarti was our sales associate. She was incredibly professional and knowledgeable about the products. There were a few appliances that were more expensive than other stores however ESM agreed to match their competitors.We were able to have next day delivery and install, making this process seamless. Thanks Yamarti!
-
July 2021 by Jostin V.
If I could give half a star or zero I would. This is the most unprofessional place I have done business with in the city of Lawrenceville. I tried to support this local business before going to Samsung directly for my washer and dryer set in which they are running pretty good deals there now. This place fixes or gets appliances with minor wear that they try to sell off as new. I bought a newer looking washer and dryer set for my mother and the dryer started squeaking right when we got it and the washer stopped working with a clog issue about a week or two after using it. They were horrible at communicating and calling my mother back when she called to try to get someone over. When I went up there I spoke with an Alfonso and he was very annoyed and rolled hie eyes when I asked if we could have someone come out. He said they would have someone out and they eventually came without calling so I had to scramble to get to the house for them to come in. They looked at a motherboard part and came the next day to see if they could replace it and they could not. They told us they could give us another washer but it would be a different brand but who wants a mismatch washer and dryer. We asked if they could find us another set or refund our money. They said they would have another washer that was the same model by the next week. We called and they never picked up so I went back up there to speak with them in which they said it would be here in another week. Fine. It took two weeks total and when the second washer came we used it and it started leaking water during the first use! At this point we were fed up and jus wanted our money back. The units had signs of wear and tear and we didn't feel comfortable with having someone fix an issue on an appliance we paid about $1,000 for both together and we thought the 3 month warranty was too short if all their appliances had problems. They had no other sets so I asked for a refund which they did not want to give. I asked for another set which they didnt want to swap out for because they would be "loosing more money" as I was told from Alfonso as well as the owner Angel. They also would not give me a refund. I called and spoke with Angel and he was extremely rude and nasty to me and I only wanted to get my mother a working washer and dryer set. I told him I could take this to court if he didnt want to give me the refund and he was extremely aggressive and brushed me off and said I wouldn't and couldn't do anything. He wanted me to feel small and weak as a person and wanted to take advantage of us. He finally told me he would refund the money after a few calls back and forth and he'd be able to get it back on my card. After I drive back up there he tells me I will be getting a check and as soon as I said we agreed it would go back onto the card (in a very normal and peaceful but concerned voice) he yelled at me and said I could leave or he would call the police on me (using this as an intimidation tactic because I am a black man knowing how police treat people who look like me). He also said I could take them to court or take it up with my bank and dispute the charges. As I'm getting ready to leave he tells me to take the check and cash it at regions bank as they wont have any fees because its coming from his business with regions bank. It cost $10 dollars to cash there and I let him know it was that much and he said I wouldn't be receiving any more refunds from them (my bank is in downtown atlanta so I couldn't cash it anywhere in Gwinnett). This is a horrible business, the owner does horrible business and the appliances are garbage. DO NOT SHOP HERE. I WILL CONTINUE TO STEER POTENTIAL CUSTOMERS AWAY FROM THIS PLACE BECAUSE OF HOW DIRTY AND HOW COCKY THE OWNER WAS THAT NOTHING WOULD COME OF MY BAD SITUATION. HE WAS VERY HOSTILE AND DOES NOT NEED TO BE DOING BUSINESS IN OUR GREAT CITY OF LAWRENCEVILLE!
-
June 2021 by Andie Davis
I recommend this vendor. Because I live in an apartment, I won't buy brand spanking new appliances. I was very pleased with the two ladies who helped me. They were very courteous and helpful. the only reason I didn't give them a 5 star rating was because I believed the new dinged fridge had all of its parts but it didn't. I thought they should have provided gotten it for me. In addition, the icemaker wasn't working properly. They fixed it, but with used parts. Hence the 4 stars.
-
May 2021 by Phoebe Brannan Townsend
Bought a fridge for my garage and after a fast delivery (next day) it wasn’t working properly. Called ESM and a service technician was at my home within 2
-
May 2021 by Jamie Plunkett
As far as my refrigerator goes it is fine and working well but I brought home roaches with itI have lived in my home 5 years and have never seen a roach. I brought home this refrigerator and have had it for a few months. I noticed 2 days in a row that there was a roach on my kitchen floor near fridge. I started deep cleaning my kitchen from top to bottom inside every cabinet and pulled out refrigerator and there they were. This is the only difference and the only thing I have brought new into my house so I know that’s where they came from. Not everyone may have this problem but just be careful and keep an eye on it
