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December 2022 by Christopher B
Set up a reservation at 11:00 am this morning at this location to pick up a uhaul pick up truck. I got a call from someone at this location and he asked me if i was going to pick it up, i told him yes but i was on the other line with customer service pre-paying for the truck so i didn't have to do it when i was in store.My conversation with Uhaul customer service ends close to 10:50am and i attempt to call EBC PRO back to see if they could push my reservation back by 10 minutes so i had time to arrive but there was no answer.i then proceeded to call 14 times and was forwarded to voicemail every single time. I left two voicemails while i was on my way to the location and still have yet to receive a call back.I arrived at 11:05 and on EBC PRO door is a CLOSED sign. i knocked on the window and no was inside. I took photos of the CLOSED sign on door and also of the building. BEWARE of renting from EBC PRO location if you are in a hurry and would prefer to work with a representative instead of an app.
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November 2022 by christopher grace
Best in Lawrenceville
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July 2021 by Durriya Shaw
We went to EBC pro to pick up a U-Haul. The day before I was set to pick up I called to see if they could apply my employee discount since I work for U-Haul. Edward ( Im assuming the manager ) Said he didnt know how and had to contact his manager to find out how to apply and would give me a call back. After hours I decided to call to see and nobody picked up. I tried to give them the benefit of the doubt and thought they might have been busy. I called back twice a few minutes later and still received no response. I then drove up there because I'm not the one, And saw edward sleeping on his lobby couch and the receptionist on her phone with earbuds in ignoring calls. I told them I was the one on the phone earlier and edward jumped up and called his manager ( He hadnt done it before ) and said the manager would give me a call later. If that wasnt bad enough, the next day we went to pick up and he told us we could drop off anywhere we wanted. As i said, I work for U-Haul and that is NOT TRUE. I tried to inform him he was incorrect and he started yelling that he had worked for U-Haul for 7 years and way longer than I have. We took the keys and right after I called someone in my department who confirmed that I was correct. Terrible customer service and very unprofessional. I reported to U-Haul customer service and hopefully he either gets proper training or is not a U-Haul dealer anymore.
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March 2021 by Markea Cushion
Mr Edward is a wonderful man. I love his service. He been doing my taxes around 5 years. I never had any issues. Thank you
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September 2020 by Jon Rogers
Not good does not answer calls or emails
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March 2018 by Edwin Gardiner
A+++ Tax Services. I have been doing my taxes here for years. EBC Tax Pro Services is always fast, efficient and professional. Wait time was short. I was in and out of there promptly.My taxes were delivered to my account with no issues. Give them a call if you need your taxes taken care of. You will be in good hands.
