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March 2024 by Peralta Frank
These location, would randomly charge your card again days after you dropped off.
I rent out a trailer for 24 hours, I drop of with no issues but yeah I got charge $104.78 more later for no reason. If you don't want to give away your money keep on eye on your bank account.
I'm not the first one and I'm sure would not be the last one.
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March 2024 by Dylan Allison
They will randomly charge your card again two weeks after your rental. Then if you call to inquire about the reasoning it is no help. I have called multiple times the last two weeks for no one to answer a single call.
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December 2022 by Christopher B
Set up a reservation at 11:00 am this morning at this location to pick up a uhaul pick up truck. I got a call from someone at this location and he asked me if i was going to pick it up, i told him yes but i was on the other line with customer service pre-paying for the truck so i didn't have to do it when i was in store.My conversation with Uhaul customer service ends close to 10:50am and i attempt to call EBC PRO back to see if they could push my reservation back by 10 minutes so i had time to arrive but there was no answer.i then proceeded to call 14 times and was forwarded to voicemail every single time. I left two voicemails while i was on my way to the location and still have yet to receive a call back.I arrived at 11:05 and on EBC PRO door is a CLOSED sign. i knocked on the window and no was inside. I took photos of the CLOSED sign on door and also of the building. BEWARE of renting from EBC PRO location if you are in a hurry and would prefer to work with a representative instead of an app.
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November 2022 by christopher grace
Best in Lawrenceville
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July 2021 by Durriya Shaw
We went to EBC pro to pick up a U-Haul. The day before I was set to pick up I called to see if they could apply my employee discount since I work for U-Haul. Edward ( Im assuming the manager ) Said he didnt know how and had to contact his manager to find out how to apply and would give me a call back. After hours I decided to call to see and nobody picked up. I tried to give them the benefit of the doubt and thought they might have been busy. I called back twice a few minutes later and still received no response. I then drove up there because I'm not the one, And saw edward sleeping on his lobby couch and the receptionist on her phone with earbuds in ignoring calls. I told them I was the one on the phone earlier and edward jumped up and called his manager ( He hadnt done it before ) and said the manager would give me a call later. If that wasnt bad enough, the next day we went to pick up and he told us we could drop off anywhere we wanted. As i said, I work for U-Haul and that is NOT TRUE. I tried to inform him he was incorrect and he started yelling that he had worked for U-Haul for 7 years and way longer than I have. We took the keys and right after I called someone in my department who confirmed that I was correct. Terrible customer service and very unprofessional. I reported to U-Haul customer service and hopefully he either gets proper training or is not a U-Haul dealer anymore.
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March 2021 by Markea Cushion
Mr Edward is a wonderful man. I love his service. He been doing my taxes around 5 years. I never had any issues. Thank you
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September 2020 by Jon Rogers
Not good does not answer calls or emails
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March 2018 by Edwin Gardiner
A+++ Tax Services. I have been doing my taxes here for years. EBC Tax Pro Services is always fast, efficient and professional. Wait time was short. I was in and out of there promptly.My taxes were delivered to my account with no issues. Give them a call if you need your taxes taken care of. You will be in good hands.
