-
August 2023 by Check Mate
I rented a mid size standards car but was offered a freaking kia soul which is a compact car. I rent cars often for business use. This was a horrible experience from the check in process to trying to return the car you can only drop off there and they didnt offer any price adjustments for getting me a smaller car. Still paid mid size car price which I really feel is not fair. Plus I was made to pay for a extra day because they close at 6 pm but no one was there at 545when I arrived I called and found out they were not a corporate location so you have to bring it back to them during business hours. And after reading the reviews the kia soul must be the only car they have in service because Everything else was out of service. I know better next time I will stick with the corporate locations as they do uphold there standards. I dont recommend this location. Plus customer service was bland they could use some re training.
-
August 2023 by Julius Bridges
I will give two stars for the friendliness of the staff. But that was almost negated when I asked if they car I was being provided was a full size or premium as I paid for (or free upgrade to) and was told a kia soul is full size ish. On their website a kia soul is listed as compact. When I asked at checkout I was told by the same young lady that it was in fact not a full size and was compact. When asked if I over paid no clear answer. Looks like I will follow others advice and go elsewhere next time.
-
August 2023 by Laura N Drake
They were not honest about the process of pick up or drop off. The lady with an accent was really rude on the phone. No one called me I had to personally reach out for them to tell me it would be $300 more for service. She was very UnProffesional and gave Budget a rough rep.
-
April 2023 by Chris Keeler
They didn't have the right truck size we needed..had togo 20miles to the next town to get it... the lady's were very nice ..
-
February 2023 by T Burns
Rented a car today, only to arrive and be told that no small suvs available; would have to rent Mini van at 2x daily rate. Guy was irritated that we had paid ahead and online. Then told us that a visa debit can't be used unless you live in certain counties. Highly irritating that we drove 3 hours round trip, only to NOT be able to rent a car! Extremely dissatisfied, I would give -2 stars if you could give negative ratings.
-
February 2023 by Claraines Rivera
I rented a car for a week but turns out I no longer need it and so I went to cancel it but they said no due to it being prepaid! So unfair!! 300$ down the drain!
-
February 2023 by Andre Ball
Laura and Mike were great. They didn't have the car I booked but was given a free upgrade and extended the rental was extremely easy. Highly recommend.
-
January 2023 by Book Worm
One of the best experiences I've encountered when renting a car. Michael was calm, patient and provided EXCELLENT customer service. He gave He allowed us to drop the car off at the airport with no additional fee. I will be back in the Lawrenceville area in March and will definitely rent from them again.Mrs. Anderson
-
January 2023 by Tami Burns
Rented a car today, only to arrive and be told that no small suvs available; would have to rent Mini van at 2x daily rate. Guy was irritated that we had paid ahead and online. Then told us that a visa debit can't be used unless you live in certain counties. Highly irritating that we drove 3 hours round trip, only to NOT be able to rent a car! Extremely dissatisfied, I would give -2 stars if you could give negative ratings.
-
January 2023 by Antonio Ferrand
Absolute BEST Experience I've ever had with a Car Rental! Michael was informative, Polite, and just an Overall Pleasure to deal with! I damn near broke the Star Button, sucks it doesn't go higher than 5! Lol! Thx for everything!
-
September 2022 by KISHA C
Several terrible experiences at this location. Staff is VERY unprofessional especially the Indian Lady (can't remember her name). Rude when asked if i could leave my car there instead of just explaining the reasoning. Had to drive back home and uber back to budget. Cars are also not clean and has maintenance light on. The staff doesn't care when mentioned. The staff also had many customers waiting when opened at 8 am one morning. They showed up at 8:35 am and offered no apology whatsoever. I will never ever do business with this location again and will not recommend.
-
September 2022 by Jarquise Walker
I’ve never rented from budget before, but due to a family emergency I had to and let tell you it was the best experience I’ve ever had. Both ladies there were caring and very helpful to me needing a car last minute. A lot of reviews are misleading and shouldn’t be taken seriously. Please visit the location for yourself.
-
May 2022 by Red Jr
PLEASE PLEASE DO NOT USE THIS LOCATION.. I reserved a car for 5 days brought it back 3 days early and they say I cannot get my refund because it was prepaid. I have reached out to an attorney and the BBB. PLEASE DO NOT RENT FROM HERE!!
-
April 2022 by A. G.
Rented a SUV for a weekend trip out of state. SUV had a malfunction out of state and would be unable to get a replacement until after I was due back in town. Miraculously we were able to continue the trip. On the way back we were scheduled to turn in the vehicle at 5:00pm, we got stuck in traffic less than 5 miles from the location. Called 30 minutes before it was due back and informed them we might be late. Got there literally 2 minutes after 5:00pm and all lights were off and no one was there. Completely unprofessional manager and I would never do business with them again even if free.
-
February 2022 by Andrea Arboleda
Rented a car and had nothing but problems. It was dirty and no pick up and smelled like cigarette smoke. On our trip to FL the check engine light came on and had to go an hour out of our way to exchange it. When we returned it I asked about a credit and was told “NO.” I had to go an hour each way out of my way plus standing in line and no discount. The customer service is terrible.
