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April 2024 by Krystal A.
Keep in mind the whole purpose of a business is to collect your money that's how they stay open, so that should be priority in a business, payment. I love brownlees furniture selection, I mean we really like it. But why with technology where it is does it have to take literally 1 hour to put the order in to buy something. Even simple order of 2 chairs took 1 hour. I'm tired of hearing from the staff it's due to paperwork, why why is there so much paperwork and then computer. Oh I forgot to mention when you finally reach the end you have to walk to the back of the store to confirm delivery and pay with yet another person. Due to this issue I can never get my husband to go to order what we need again, we've been 2x in a few years and he is extremely busy and his time is valuable. Please if you want to stay open update your system. Not to mention not to be mean but the woman I ordered the chairs from got the numbers wrong and we had to start over. There really has to be better way to do this. Oh wait there is, cause all the other furniture stores us it. Every time I go I over hear other customers upset with this issue. You have the quality furniture great selection why not finish it with the buying process.
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April 2024 by Jt R.
I would give a ZERO star if that was an option. My husband and I traveled to Brownlee's to see one expensive set of furniture with a variety of pieces that we had selected from their web site. We were taken directly to see it and the salesman left while we examined the pieces, took our photos, and measured the different pieces. We made notes on certain pieces and the posted prices. We discussed pricing then with him... By the way, even on an extensive purchase no discounts are offered, not even free delivery. AT NO TIME did the salesman mention these prices were "old" and inaccurate.... We had a followup call with the salesman to confirm the finish and pieces we had selected. When the offer came, four of the items had prices above the posted price we had photographed in the store. When we called to question the salesman, he did not call back for 2 days, and then called to say WITH NO APOLOGY that the posted prices were from when the floor stock was ordered during COVID and the correct price was on the order as he sent us. If you deal with these people, check everything!
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January 2024 by Ron Smith
A very large sprawling furniture store. Typically have most anything you could want for the furniture & accessories to outfit any room in your home.We just purchased a large rectangular dining table with 8 chairs.
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January 2024 by Brian Bunch
Biggest selection of good quality furniture that we have ever used. Good pricing, super helpful staff, careful delivery. Highly recommend!
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January 2024 by Pete & Gerry Hill
A friend has been buying from Brownlee's for years, and recommended them when I was remodeling. We had already been to several furniture stores but didn't find anything we liked. Brownlee's (and one other) had the largest selection of any. Many choices, good quality, different styles. Well worth the 50 minute drive to get to them. We bought a bedroom set which we are very happy with. But the reason for my review is not only to praise the furniture (although we like it very much) but to commend Brownlee's for their after-purchase service. About 10 months after our purchase, we noticed the surface of one of the pieces was lifting and cracking. I sent them an email and a few pics on a Tuesday morning, and by Friday morning, they had delivered and set up a replacement and taken away the damaged piece. Tremendous customer service, responsive, friendly, no hassle. A pleasure to do business with them, and we will be back for future purchases. Can't recommend them strongly enough.
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January 2024 by Candace Hogan
Brownlee’s is well worth the short drive from Atlanta. I recently purchased a sectional sofa and bedroom furniture and could not be happier with my purchase. The selection and quality of furniture at Brownlee’s was top notch. I did my due diligence when looking for all pieces and they had the best selection and price when compared to many in town stores. The sales team was friendly, knowledgeable, and easy to work with. I would recommend to anyone looking for great furniture that will last.
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December 2023 by Kim Grennan
Jason was very helpful when purchasing our new bedroom furniture. We started with Brownlee’s when looking for bedroom furniture. After looking at many other stores we ended up weeks later calling Jason and doing the purchase over the phone. He made it easy and arranged for delivery the very next week. We are so pleased with our purchase.
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December 2023 by No Name
Help was quickly available, order was easy to place, custom furniture arrived earlier than expected. Delivery was also super easy and smooth. And appreciated the amount of communication around furniture arrival dates and possible delays.
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November 2023 by lisa mills
I bought a couch, recliner and a chottoman from the Huntington Collection. Jason was absolutely fantastic and extremely helpful. The finance department was so patient and helpful as well. I am so happy with my purchase and love that the furniture is top quality! I highly recommend Brownlee's Furniture!
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November 2023 by Kimberly Perry
Brownlee’s has a beautiful selection of home furnishings. I am quite pleased with my dining table and sideboard. Both are beautifully crafted and arrived exactly as I ordered. The entire process was pleasant, and my items were actually delivered about 3 weeks earlier than expected.
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October 2023 by Jennifer Crevis
Very pleased with my purchase. The delivery was on time and efficient. I definitely will go back to Brownlee’s to buy furniture the next time
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October 2023 by S griff
Made a call on a piece of furniture I needed. Got it purchased over the phone and was able to pick it up quickly. Store is well stocked, clean and plenty of sales staff available. Directions made it easy to find.
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October 2023 by Leigh Bailey
I love my new furniture! The sales staff is very friendly. They left me alone to browse at my leisure, but were available to answer all my questions. I've purchased several pieces of furniture over the years, and have always been satisfied. Delivery was easy to schedule and the crew does a great job. Prices are competitive with other stores.
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October 2023 by Jose Montalvo
At Brownlee's we found a great selection. The agent was very pleasant and professional. She was very helpful. We appreciated how she either was able to answer our questions or research and get the answer.The item we purchased was delivered as schedule.Very please with the service.
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August 2023 by Brad Hillman
Would love to leave 5 stars but unfortunately there were two very big mess ups with my order. Out of 17 items ordered, five of them came in the wrong color. Four of the five had to be reshipped, delaying my clients completed project by several weeks. Very frustrating and I expected so much more from such a large and reputable company. Nothing was done to compensate for the mistake and inconvenience.
