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February 2024 by Carlos Ibarra
It's incredible that they can't give you 2 paper bags, when I'm explaining that they are two different gifts, not even telling them that you are going to pay for the bag...in addition to the very bad attitude and the terrible service that they give in this store. They think you're getting things for free. To never return!
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February 2024 by Dragon Fang
Super hard to shop on a busy Sunday with them closed up with no signage. Emergencies happen so I get it if they left in a rush but I would have at least expected some sort of signage.
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November 2023 by Adam Ludwig
While everybody was very friendly, the store was extremely busy. When we first got in line we were at the end of the zigzag and there were 5 cashier's so the line was moving. Before we made it to checkout 3 of those cashier's disappeared. The line behind us backed up to halfway through the store and it took forever for us to get to the checkout.
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November 2023 by Sarai Sutton-Hickman
Have three people on the floor, one employee interviewing 3 new people, one walking in to clock in. I still had to wait over 20 minutes in line to get checked out. There is no reason to have to wait so long with that many employees on the floor.
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September 2023 by Renee Crozier
One of the best Bath & Body Works around based on the staff, selection, and location.Tiana and Juanette were amazing and very patient with my boyfriend and I as we came in right before closing and had a tall ask when it came to my pick up in store order. They went above and beyond to ensure everything was great.
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September 2023 by Ayana Milton
Ejji is very unprofessional. She didn’t ask for a receipt nor try to look my items up using my card. I will never shop here again!!
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August 2023 by Mandy Wynn
I just have to come on here and brag on Ms. Megan & Ms. Terrie at the store here. They were so helpful. Made me feel at ease as I'm a online shopper so when I go into a store, its always a bit overwhelming for me and they both made me feel at ease and answered my questions. Helped make sure I was leaving with satisfied products/scents! I so appreciate the team here. Thank YOU!
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July 2023 by Catherine Davidson
I mean it's Bath & Body Works- if you don't like good smells don't visit here.
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May 2023 by Kerry Hale
I worked for BBW as a Store Manager in the late 90’s and I was so impressed with a manager in the Sugarloaf Mills store today named Elli I believe. Great customer service to all the customers super knowledgeable, and so positive and uplifting when she was giving her team direction. Very valuable asset to the company!
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April 2023 by michael dalton
My girlfriend loves this place. Everything smells so good. I don't understand it though. With so many scents, everything smells like everything else ?. Unless you're there for something specific you can easily be overwhelmed.
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April 2023 by Jorge Porsallu
The clerk, Serenity, was unfriendly. She didn’t allow us to buy some fragrances that were in a bags when the front seller gave us. We explained to her and she refused to sell.
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December 2022 by Words Of wisdom
The best customer service I've experienced since the pandemic started. The team here is amazing!
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December 2022 by Soledier Steeze
Came in to buy my girl her favorite perfumes and adriana helped me out big time!!
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November 2022 by Angela Craft
Always a joy coming in here. If you think you can collect them all, think again. BMBW is constantly coming out with new scents. The customer service is great.
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November 2022 by Bree Kay
Started working here not too long ago. Very stressful honestly and the manager Elli is kinda rude at times but was very bubbly interviewing me. Forces you to make customers buy products which gets annoying. Wouldn’t recommend.