-
March 2024 by Renata Alonso Aguilar
I’ve been going here for a while and although the back of house staff are amazing, the front of house staff needs to change, they are incredibly rude and don’t really pay attention to what you’re saying or asking them especially over the phone. Then when you keep trying to communicate with them they start to talk very irritated and annoyed with you. They borderline talk to you as if you’re a child when the whole time you’re just trying to get an answer for a question they have yet to answer. They all need some serious customer service training, ESPECIALLY the very impatient big pale woman with dark red brown hair and dark cat eye frame glasses.
-
March 2024 by Ines Hasic
Great service.
-
February 2024 by Gwyn A Bixler
They are great and very attentive to my pets. I'm thankful for the different plan options.
-
February 2024 by Wildy Oten
It is not a good place for the care and management of your pet's health. They are experts at extracting every last dollar from you for unnecessary medications. They sell you medical insurance for your pet that has few benefits at all. They make so many mistakes and horrors with pets, what they do is take them to a specialist and when they arrive the specialist says (we don't deal with that case, go back to BPH, (the pet slaughterhouse)They are inconvenient!!!!They have you like the pin-pon game.Hand wash like Pilado..
-
February 2024 by Abla Gbogbo
Love this place. Our dog was happy and well treated.
-
January 2024 by Isabel Venegas
I want to especially thank the vet tech who took care of my dog, Jack. She was professional, calm, and collected while she made sure our dog could pass as peacefully as possible. Checked up on both my family and my dog. It made his passing so much easier knowing Jack got the care I would have given him myself. Thank you so much.
-
December 2023 by Paula Clarke-Hill
Love this place for all my pets' health needs. Highly recommended.
-
December 2023 by Benjamin Elkington
Bad experiences with multiple pets at this location.Coverage is based on a yearly plan. Our dog died 1 month after agreeing to said plan and was forced to pay it over the coming year.Have brought other animals here and at drop off been told "everything is covered under the plan" but are met with additional fees that must be paid at pick up. Toxic business trap to force customers to pay more than agreed.Will also renew the annual plan automatically with no warning ?
-
December 2023 by vanna pandza
amazing staff, had to sadly put my dog down today which was horrible and very painful and extremely hard for my family and I, but the staff was so caring and understanding and made sure we felt comfortable and really reassured us. Doctor chandler did a great job talking us through everything, there was also an assistant with her, who was so sweet and kind, I didn’t catch her name. And the lady at the front desk, vanja, was amazing and so sweet. Thank you guys for doing a great job and for helping us through this hard time.11/20/2023 afternoon
-
December 2023 by Melina JD
I want to thank the staff who worked on Wednesday afternoon, 12.20.23, especially dr. Chendler, her Assistant, as well as Vanja, who helped us and eased the loss of our Bella. The staff is wonderful, attentive and full of empathy. Thank you very much for your kindness. Melina i Vanna Pandza
-
October 2023 by Anahí Alonso
As a first time puppy owner , They were so kind to guide me . They even printed out one information for me since it’s the first time I have a dog ever . Amazing first experience and my puppy didn’t cry. They Treated him with kindness.
-
August 2023 by Leslie Willenbring
Front Office staff 100% needs to be replaced . Specifically Denise . Extremely rude and what is sad is that she is the first person and the last person you see for the day . One of the most unpleasant people i have met. The Vets are very nice but Banfield literally nickles and dimes you for every single thing and then some.
-
August 2023 by Alyssa B.
Front counter associates are amazing! Vets are detailed and help answer any questions you may have.
-
July 2023 by MJ KIM
I've been visiting other location for a long time, but when I first visited this place last Saturday, I felt that my dog was being taken good care of by the staff.
-
June 2023 by Crystal Riley-Day
Amazing place! Fairy considerate of your pet as family members. I currently travel over 40 minutes to go to this location compared to any other location I’ve experienced including the one that’s right down the street from my home. My experience travel and health of my pet is well worth it in the hands of the vet and techs at this location.
