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November 2023 by Tai L
Wish I could leave negative stars. Took my Lexus in to change my front tires. They asked if I wanted my coolant flushed. I said no thanks because I didn’t have time for it. They decided to open my radiator cap anyways without me wanting them to. Turns out the genius that opened the cap didn’t close it back properly. All my radiator fluid slowly spewed out over the span of two weeks without me knowing. We found out when my car over heated and broke down at 65 mph on the freeway with my pregnant wife in the car. Not only was it dangerous but it also ruined my whole engine. We took it to Lexus and they said there was no cracks/leaks in the radiator. And it was because someone didn’t close my coolant cap properly. I do not recommend this location to anyone.
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September 2023 by Duane Puckett
First experience with Speed Auto Repair, but impressed with the prompt service and professionalism of the staff...Justin got me in quickly to diagnose an issue with my 370Z, ordered the part, than completed the repair later that afternoon....all same day and at a very competitive rate....finding trustworthy auto repair can be a challenge but these folks quickly earned my next visit....thanks Justin, we'll be back!Service: Auto battery replacement
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September 2023 by Dena Smith
Exceptional experience and even followed up with me to see how our Camry was running! Thanks for the great work and even better customer service and fair pricing! I think we found our auto repair shop!Services: Auto battery replacement
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September 2023 by Quincey Adger
Was not a good experience at all! This is my second negative experience here. The person who changed my oil did a terrible job! He reset my oil life to 6,000 miles then wrote 5,000 miles on my sticker. Then he put the new sticker on top of the sticker in stead of taking the old one down. He had to ask his manager if my air filter needed to be changed then they didnt even have it in stock, then why are you asking me if I want to change it???? Terrible experience! Not too mention the grease stains he left on the inside of my car!
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September 2023 by Patricia Neely
When I called asking if my car would start and get me to their repair shop would they be able to look at it, they said “Come on!” I asked for an estimate and it was $300.-$500. When they looked at my vehicle promptly they said the problem wasn’t what I thought and it would be a little over $200. I happily said go for it. They came back again and said they found the problem and it would only be a $44. Fix!! I couldn’t believe it! At any point they could have been dishonest but chose integrity the entire time. I have been referring them ever since. Thank you so much Justin and Matt. You definitely shine above the rest!!Service: Auto battery maintenance
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September 2023 by Jam'all Mokolo
Since the new owners took over, the service has suffered. I was told things were wrong with my vehicle that weren't true , when I got a second opinion. I was told I needed new motor mounts and control arms, when all I needed was a free replacement knock sensor from the Kia dealership. I was also told I'd been better off selling the car with all its problems.Almost a 1000 miles later, I still have that car- and still don't need motor mounts or control arms.;)
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July 2023 by Kem (Treefox)
Always try their best to make things less costly since we really struggle to afford car repairs. Very nice people and great service if you have to leave your car for more than a couple hours or overnight.
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July 2023 by Princess Gutierrez
This is one of The BEST auto repair shops in the Lawrenceville area. As soon as I walked in, I felt welcomed and cared for by Keith. The owner Chuck was very knowledgeable about the troubles I was having with my van and made sure I understood every detail. The prices are more than fair and I will definitely come back for any repairs I may need in the future. Thank you again guys for your amazing hard work and customer service.
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May 2023 by Foot Ankle Medical Assistant
IF I COULD GIVE ZERO STARS I WOULD. Stay away from this place. I took my wife's car to Speed Auto Repair on Lawrenceville Hwy. We dropped the car off on a Monday evening. I told them if they could not diagnose the car in 3 hours to not go over that. A verbal agreement was made between myself and Keith. They called me on Wednesday and told me that the distributor box needed to be replace and the ECU, that is what Keith told me on the phone. I went down to see Keith on Wednesday after getting off from work to get clarification on my vehicle. The mechanic that was suppose to be working on my car was very rude and disrespectful. I ignored it and continued to ask questions. The mechanic told me that I only needed a Distributor and not an ECU. I told the mechanic that Keith said i needed both. The mechanic assured me it was only the distributor box only. Keith told me the parts would be in on Thursday, but the parts never came. Keith told me the mechanic had to go to Hiram to get the part and assured me the part will be there. I go the next day when I got off and was told the part still has not arrived. So this morning around 10:15am Keith calls me to tell me the my wife's car is done. My wife and I go to pick up the car and nothing was done. WE paid over $800 for diagnostics only. Keith was very rude and disrespectful. As a place of business being rude to customers is highly unacceptable. Keith told me in a rude tone "well you can fix it yourself." This place is very unprofessional and does not treat customers well who has questions. I even asked to get the number to corporate and they told me there is no corporate. Keith called me a liar in my face after I reiterated what he told me over the phone about the parts. Then I became upset when he said he never told me those things. I knew then I should have taken my car then, but I trusted his words and honesty because they told me they were 96% sure it was the distributor box. I placed a piece of electrical tape on the fuse box to see if they would really look at, but the tape was still intact. The mechanic was nowhere to be found, coincidence I think not. I was told the voltage was low, but on the receipt, it states the distribution is good. AGAIN STAY AWAY THIS PLACE IS A TOXIC.Service: General repairs & maintenance
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May 2023 by Eric M.
IF I COULD GIVE ZERO STARS I WOULD. Stay away from this place. I took my wife's car to Speed Auto Repair on Lawrenceville Hwy. We dropped the car off on a Monday evening. I told them if they could not diagnose the car in 3 hours to not go over that. A verbal agreement was made between myself and Keith. They called me on Wednesday and told me that the distributor box needed to be replace and the ECU, that is what Keith told me on the phone. I went down to see Keith on Wednesday after getting off from work to get clarification on my vehicle. The mechanic that was suppose to be working on my car was very rude and disrespectful. I ignored it and continued to ask questions. The mechanic told me that I only needed a Distributor and not an ECU. I told the mechanic that Keith said i needed both. The mechanic assured me it was only the distributor box only. Keith told me the parts would be in on Thursday, but the parts never came. Keith told me the mechanic had to go to Hiram to get the part and assured me the part will be there. I go the next day when I got off and was told the part still has not arrived. So this morning around 10:15am Keith calls me to tell me the my wife's car is done. My wife and I go to pick up the car and nothing was done. WE paid over $800 for diagnostics only. Keith was very rude and disrespectful. As a place of business being rude to customers is highly unacceptable. Keith told me in a rude tone "well you can fix it yourself." This place is very unprofessional and does not treat customers well who has questions. I even asked to get the number to corporate and they told me there is no corporate. Keith called me a liar in my face after I reiterated what he told me over the phone about the parts. Then I became upset when he said he never told me those things. I knew then I should have taken my car then, but I trusted his words and honesty because they told me they were 96% sure it was the distributor box. I placed a piece of electrical tape on the fuse box to see if they would really look at, but the tape was still intact. The mechanic was nowhere to be found, coincidence I think not. I was told the voltage was low, but on the receipt, it states the distribution is good. AGAIN STAY AWAY THIS PLACE IS A TOXIC.
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April 2023 by Rukhsar
dropped off my car perfectly fine. I was given back my key broken, and taped. I didn’t realize they broke it as nobody told me, which should have been the first thing that was done. I cranked my car and my key broke in the ignition. I went back inside the facility to ask why nobody told me that my key broke during my oil change, and who was going to fix it. The man at the front named Keith went on to deny that my key was broken here, and tried to convince me it was of my own doing. My visit went very well up until this point. They did not provide me with any compensation for breaking my perfectly fine key. Luckily, one of the nice workers glued my key back together for me, although I don’t know how long it will hold. This was my first time here and I will not be returning again.
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April 2023 by Randolph Davis
Always a pleasure and friendly environment to interact with the staff! Keith & Elise are definitely bringing the MoJo back to the business! I’m another satisfied Customer for Life!!!Service: Auto maintenance
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April 2023 by Diamond Gardner
Speed Auto Repair is the best! I just purchased my 2021 Nissan Altima 4 months ago and considered taking it to the dealership for an oil change. I am so glad that I decided to go with Speed Auto Repair in Lawrenceville instead! I saved money and also received quality service. As a plus, they are also conveniently open until 6 pm so I was able to get my car serviced after work. I was in and out with no problem. Keith and the technician who performed my oil change also made sure I was informed throughout the whole process and thoroughly explained to me what was going on with my vehicle. Also, just like the dealership they update the public maintenance records of your car! Overall I had a great experience and was even sent home with goodies and snacks. I have found an auto repair home for my new car. Thank you Speed Auto Repair for making it an easy decision!Service: Oil change
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April 2023 by Rachel Lee
The whole speed auto repair team was great to work with! I was very frustrated with a tire light continually coming on. I would put air in all the tires, then the light would turn off, and within 5-10 miles it would come back on. I went to Pep Boys and they temporally got it turn off (which I myself am able to do) and there it was back on the very same day. Its so aggravating to go somewhere and try to explain the issue and everything you’ve done prior only to leave with the same issue. This was not the case at all with Speed Auto Repair in Lawrenceville!! They actually listened thoroughly to all that we had tried so far, and I wish I would’ve asked the guys name of who helped me, but I recall he had a spiderweb tattoo on his upper arm! He was able to do the correct reset based on my car type to get it to finally reset properly and not just temporarily. I will certainly return to have other work there done in the future and recommend others to give them a try! Thank you!
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March 2023 by J Russell
Superb treatment! I came in for an oil and air filter change and everything went very smoothly. Keith is very huge on customer service and satisfaction and it showed! I was offered refreshments, snacks, etc. I know that is little but the little things count too. Gave me a great price on today’s service and also an excellent quote on a tune up. I appreciate you guys!!Services: Oil change