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September 2024 by Lauren Jaeger
Got my new car here. Great service from Jaime, thanks so much!
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August 2024 by NATHALIA CASTRILLON
Clean cars in excellent condition, good service, very professional
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August 2024 by Akil
Micah was great! Definitely recommending him
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August 2024 by ANGELICA
Excellent service, I brought my 2019 mini cooper truck with an excellent rate of interest thanks to the attention of the advisor Javier Ramos and manager Jonathan in Moll de Georgia
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August 2024 by Eliya Syed
25 dollars just for emmision
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August 2024 by James Price
Jamie and Cesar took care of me! Good people. Great car buying experience. They don't pressure you at all either!
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August 2024 by sajjad salahuddin
Called to confirm car availability. When i showed up 5 mins after their confirmation, car is no longer available.
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August 2024 by selina suliveres
I couldn’t thank them enough! Bryans is who specifically sold me the car. He was super patient and made sure that I was comfortable and happy with the car I selected. Honestly the whole staff was super helpful and kind. They went way beyond what was expected. I would recommend them to anyone looking to buy a car.
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August 2024 by Rick Suliveres
Outstanding customer service from the entire crew a great place to purchase a vehicle will definitely throw my business their way again Bryanus Outstanding sales rep.
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July 2024 by Donnovan
Bolivar was great. Didn't push to upsell. He listened to what I wanted and helped make it happen. Seamless transaction with financing.
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July 2024 by Cardeen Witter
**Avoid at All Costs!**
This dealership is the epitome of dishonesty and untrustworthiness. They embody every negative stereotype associated with car salesmen. Here are just a few of the issues I encountered:
1. **Deceptive Test Drives**: They had me test drive a newer version of the vehicle I was purchasing. After completing the paperwork, they claimed the brake pump needed repair and that the vehicle would be ready in four days. I didn't notice any brake issues during my 20-minute test drive and questioned why the repair would take four days. They avoided giving solid answers and screened my calls. When I visited in person, I discovered I had never driven the vehicle I purchased—it was with their service team. The manager tried to convince me this was an error, but it was clearly intentional.
2. **Misleading Financing Practices**: Although they claim to offer financing through Capital One, even if you're approved, they will still have multiple other institutions pull your credit to find the highest loan rate, damaging your credit score in the process.
3. **Aggressive Upselling**: Their primary focus is extracting as much money from you as possible. I was buying a 2019 Acura, and the manager spent 10 minutes trying to convince me to buy GAP insurance and a $3,200 warranty despite me declining six times. I have a seven-minute recording of this interaction where I repeatedly said no, yet he kept pushing.
4. **Refund Lies**: Two days after my initial visit on June 20, 2024, I requested a refund for my down payment via phone around 11 AM. The down payment was paid via debit card. Sales associate Bolivar assured me it would be processed. When I visited at 5:45 PM the same day to get a receipt confirming my refund, they said it would take 24-48 hours. As of June 26, 2024, no money has been refunded to my account, and my bank sees no pending transactions. Now, I have to go through a 90-day dispute process to get my money back. BE WARNED.
This place is horrible. Do not trust them with your business.
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July 2024 by Fab Car (FCA)
The truth is that these types of places should not be with CARMAX, they are very peculiar, to raise the prices of cars, place additional charges, a car that is worth less than $20k can be increased up to $25k without any problem and when You realize that they want to scam you, you do business, they give you a discount and they change the tires and other accessories to the car that you had already seen, be very careful with this type of rogues.
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June 2024 by Mrs Pooh
I had an awesome experience at Auto Gallery, Lawrenceville. Leo made the process so easy! They even stayed an hour late for me. I would most definitely recommend purchasing from them.
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June 2024 by Brandon Perez
Really good service and the best people at auto gallery
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June 2024 by Mariarocio Chavesta
Excellent in my purchase, the advisor is Javier and Maribel