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February 2024 by Natasha Reed
I consistently encounter incompetent employees that lack good customer service. Train the employees better at this location.
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January 2024 by Savannah Johns
The associate I had was Tron. Very courteous, informative and awesome customer service.
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January 2024 by wallace berry
Krystal is amazing! She is professional, courteous, and is so helpful! You can tell she enjoys helping people and does so with a positive attitude and a cheerful smile.
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December 2023 by DeeLightful Lifestyle
I visited this store today and had the dis-pleasure of dealing with Andres. His customer service is absolutely terrible. Not only was he giving me the wrong information and prices on phones, but he also became upset when I pointed out significant price differences than what was online. When I asked why the prices were different online, he said that it was because he worked in a different department. I told then asked what department that was as I was in an AT&T store. He waved his hand at me in a very offensive "shut up" type of manner and said very rudely "I will just give you the price online". He then proceeded to tell me that the phone I wanted was not instock, after telling me that the phone was in stock. I decided not to purchase anything and I left the store, only to get an email saying that my plan had been changed/upgraded. This Andres changed my plan, increasing my bill $60 and without my authorization! I am livid and on the phone with customer service trying to get this unnecessary issue fixed. I would not visit this store under any circumstance!
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December 2023 by Gbaby Boss
From the time I walked in the door until the time I left I was treated with great Customer Service. All the sales reps greeted me when I walked in. Michael was the representative that assisted me with my questions. He was very explanatory and kind. I definitely will be back
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December 2023 by Mary Lamb
Super helpful and knowledgeable staff. Best store around!
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September 2023 by Calvin Go
Amazing store and service.Visit here if you have been treated terribly with all the other corporate stores.Been helped by not only 1 but all the staff members and each one of them are people who are actually willing to help save on plans and find you the best service for you and your family.Crystal is their manager.
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September 2023 by Tammy Matyas
Krystal and Drew were amazing, everyone was friendly and the store atmosphere was very welcoming. Thank you for my new phone
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April 2023 by Anaiya Kirksey
Great Customer Service!! They remain patient the entire duration of your visit! Easy to get problems fixed in a matter of minutes. Would highly recommend!
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April 2023 by Vanessa Sanchez
The worst attention from the two people who were there, a young lady, a tall thin bald man, have the worst attitude. Managers should be more careful in the way they treat customers, because if it wasn't for us they wouldn't have a job.
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April 2023 by NECO COOKIE
An employee here assisted me with setting me up with a new phone plan and Apple Watch. I asked him about my plan by repeating it to him and he responded by saying “period”. I knew I was getting the best service possible at that moment.
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December 2022 by Jenn C.
New iPhones for Christmas & needed to turn in the old ones. I had trouble moving data to the new one, so I had to get the associate to help me out.She didn't smile, but welcomed us in. We sat right down- we made an apt for 11 am. Granted we were the only ones in the store. She got right to work swapping data, but was not at all chatty. All good, as long as she was kind- and she was.I asked her to help get my Apple Music to work- she did! Yay! The store had a buy 2 get 1 sale, so I got a case, car charger & a 2-port charger for the house too.She got us all taken care of right on 1 hour, smiled & thanked us for coming in.The store was clean, organized, quite like a library when customers came & went, that quite chatting. Cool music in the background was nice as we hung out.I'll come back to this location again, for sure! Located off Duluth Hwy, by Jason's Deli/Moe's/Jimmy Johns & a burger joint on the corner... just across from the Publix shopping center.
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December 2022 by Dena Hynes
Seemingly knowledgeable and helpful staff but did NOT inform me or my husband that my plan could change if I upgraded my phone. I am on a large family plan. Beware if you are trying to upgrade exactly what that means for your plan. My trade in value is now barely anything and am stuck with a very large bill.
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December 2022 by leah hecox
This locations customer service is very poor. I recently bought an iPhone 14 directly through apple in full and had a data plan with AT&T. I came in store to get assistance switching my SIM card to an eSIM. I was helped by Simone who was not rude however was very impersonal and seemed annoyed. About two weeks later I receive an $80 bill for a new data plan that had never been discussed. I called in to ask about this bill and ask for some help to try and figure out what happened and talked to Malik on the phone. He was very dismissive, didn’t ask for any of my information and responded he didn’t know because he wasn’t there. He had attitude and insinuated it must’ve been my fault. Very very disappointed that this is even an issue and even more that I received no help at all.
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December 2022 by Gloria Andia
Had the best assistance from Luz! She was able to help me with a previous order problem I had over the phone with AT&T and quickly helped me set up my new iPhone