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February 2024 by Newbreedc 313
Got the part I needed.
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January 2024 by Daine C.
I just had a prior issue with the advance in my prior post, this one however was very helpful, exchanged what o needed for the right part and went above and beyond. I see the rating may be low but this store was very helpful to me and I'd highly recommend.
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November 2023 by Sylvia Vasquez
Blonde, tall woman who works there extremely rude. Yelled at me in front of customers. I had to return a dash order because of a misunderstanding and I understood her frustration because I am assuming it happens often but the yelling was not needed at all especially in front of customers. I am not sure her name since I was too busy getting yelled and snapped at before I even finished my sentence. I would have willingly gone back to deliver the item and not expected anything in return but she was so rude I decided to just leave. Have a nice day.
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November 2023 by kayla
Jalen was so helpful and attentive when helping me get my stuff for an oil change
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September 2023 by Troylisa Moore
The attendant was above and beyond with helping me understand the part I needed, how it worked, and very patient with me as a female visiting the store. He managed very well between my questions and continuous in-coming calls. Never once showed frustration. However, he apologized for the interruptions. As I showed acceptance of his gratitude by letting him know I understand the multi-tasking. He was awesome. The female attendant pitched in and helped. Only one thing I had to go back to purchase brake lube for my brakes. Still 5 stars and remember we all human?. The overall environment in/out the store was clean.
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August 2023 by CR Thompson
Great customer service, and very helpful. This store in particular is really good, and staff is on point??
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May 2023 by Lidiya IlnItsky
FRAUDCame five days after purchase to return the new and unopened item with the receipt.Employee Linn G made returns without receipt what caused blocked me from returning item and future returns for 60 days
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May 2023 by Eldon G
Clean store with lots of parking.Knowable and friendly staff.
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April 2023 by Lidi Lny
FRAUDCame five days after purchase to return the new and unopened item with the receipt.Employee Linn G made returns without receipt what caused blocked me from returning item and future returns for 60 days
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April 2023 by Nita Tisdale
We have been coming to this location for years. The staff has always been wonderful to us! They are always so helpful! Staff put our wipers on and even our battery!! On top of that, I came in to get a battery for my Kia Soul. The gentleman told me to call Kia because it should still be under warranty. Sure enough, it was!!He saved me well over $200.00. Now THAT is customer service!! We LOVE our Hwy 20 Advance Auto!! Thank you! Thank you! Thank you!!
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November 2022 by Indy Alert
Came to return an item that didn't work for my car and Jaime denied my return. He didn't seem concerned or cared at all. Customer service was not pleasant.
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November 2022 by Amador Geo
Visited this store on a Sunday afternoon and the staff gladly helped me with what I needed.
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September 2022 by Tabia Gebre
Friendly and professional staff. Clean store.
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August 2022 by Guy Teel
My local advance is great the people there really really good very knowledgeable very helpful they know me when I come in the door and I've never had trouble there with any of the parts service is always great places always clean always somewhere to park I love that I love my local advance
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August 2022 by Michael Kovack
Took a drive to check some prices and buy some stuff.
