-
June 2023 by Janette Hart
I leave message after message begging for the courtesy of a returned call, explaining that I’ve already spoken with overseas customer service who stated they were unable to help and put in a request for my money to be refunded, which of course was refused. BUT-that’s not the help I requested, I asked them to investigate a Zelle money transfer that didn’t make it to the recipient and never came back to me! It was a significant amount and I simply wanted them to help determine through banking channels where the money is-since I don’t have it and it never made it to the intended recipient! I’ve yet to hear a word back, and since I’m visually impaired I cannot show up in person at the bank! Don’t start banking here if you’re reading these reviews! They’re a bank that doesn’t care-especially about the ‘little guy’.
-
April 2023 by Max Hurston
Truist is a great place! I started my bank account. I believe Truist will do anything they can to see my bank account being secured. So bravo Truist! Keep up the good work.
-
March 2023 by Samantha Hamlin
They don’t train their employees on simple task like converting a check, to a cashiers check. ( like for verification of funds on large amounts)Only one person knows how to do it and she is not always there such a headache And they charge for this when other banks do not charge
-
March 2023 by Darlene Vanhuss
Continuing to bill me for a safety deposit box that I closed almost 5 years ago. Getting someone on the phone is almost impossible and when you do they tell me I have to come in. I live almost 3000 miles away now. Totally ridiculous.
-
February 2023 by Tim Cindrick
This has got to be the slowest bank in Georgia...... When you go inside the line is always long...... They need to do better.......I would not recommend this bank to anybody......
-
September 2022 by Susan Sheehan
I am not a review person. But if I could give this branch a zero I would.My business account is with this bank and this branch is closest to my home. I needed to make some changes to my account. Arrived before the bank opened. Was at the locked door at 9:00 and had to wait for it to be opened. Asked for someone to help me make a few basic changes on the account. Was told they were currently offline and it would be a few minutes. I waited. No other customer was in the bank. After they were able to log on - they asked me what I needed. When I told them -- they said I needed to make an appointment and return. This appointment would be with the same person who was currently speaking with me about my needs. Basically, I was told I needed to return for an appt the following week because she had someone on her schedule and that person might arrive any minute - though there was NO ONE in the bank - not one other customer. This was hands down the worst customer service and most ridiculous experience I have ever endured and I will never go to this branch again.
-
July 2022 by Tatiyana Denisee
Never used this bank before in my life ! I keep receiving mail as if I have an account ! I’ve called all the truist bank around the world and nobody answers the phone !!! But your open till 5 and nobody is answering !!! That’s about the worst customer service ever ! Why am I receiving mail from a bank I have no idea about
-
June 2022 by Brian Campbell
Banking experience has become absolutely terrible. No drive thru tellers to serve you. And usually a line inside backed up to the dooed
-
June 2021 by A Frank
I came on 10/13, and specifically asked for a 1099. The teller tried to 'educate' me a 1099 is what I only get from my employer as a contractor. I am a contractor, so yes I receive a 1099 form, but I am not an employee. Being that I specifically came to the bank and asked for a 1099, I assumed the teller knew I was referring to a 1099-INT form, from interest received. Her co-worker stated she would help me. I could have argued my case, but what would be the point with someone who works at a bank and doesn't know they distribute 1099 forms for interest paid to an account. I guess knowledgeable employees are hard to find.
-
June 2021 by Marky Mark
So, I was refused service unless I bent the knee and forfeited my rights to wear a silly mask AFTER informing the staff I was fully vaccinated as well as state government and CDC has relaxed the mask and social distancing mandates. I contacted corporate and was advised "we get our policy from federal and state government as well as cdc". I informed this employee the state of Georgia as well as well as CDC has relaxed the mask mandate". I was still refused service.