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March 2024 by Vision Life
Ashley was fabulous!. Friendly Full of information. It was an awesome experience. She is real keepwr
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March 2024 by Mrs. Copeland
Jasmine is very knowledgeable, shows great patience and kind. Ask for Jasmine when you're ready to purchase your furniture items. ?
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March 2024 by Shannon DeNure
Service at the store in Lagrange was excellent. The warehouse in Prattville however damaged the wedge part of the sectional and refused to deliver it separately without charging me a $160 delivery fee so I rescheduled delivery to avoid having to pay them for their mistake. Then, when it was delivered, the delivery guys were excellent and informed me and their supervisor immediately when a rip on one of the consoles was found and made sure a new console was ordered before they left.Then, after 2 weeks of no updates from the warehouse on the status of the new console, I called the franchise's central office in Prattville and was informed that my console hadn't arrived at the warehouse and that, when it did, they wouldn't be able to deliver it because my console was essentially going to be held hostage by the new finance company until the old finance company that they had bought out sent them complete file on a complete customer list.So today I went back to the store in Lagrange and paid the total amount due on the sectional so that when the console did finally come in, it could be delivered promptly with no strings attached. And, with the situation now in MY favor, if the people in their Prattville office try pulling any more stunts, THEY will be owing ME money. Because, depending on how comparable the level of rude customer service in the Prattville office is to the rudeness I received the first time, I will be likely to end up charging THEM a storage fee, a delivery fee, a legal fee,as well as any other halfway plausible fees i can come up with if I keep having to put up with these needless roadblocks.
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March 2024 by Holly Thompson
We had a great experience at Ashley in Lagrange. They had everything we wanted to see and Jasmine was so helpful. It could have not been any better.
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March 2024 by Redline Customs
Jasmine was amazing absolutely great experience
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March 2024 by Wesley Martinez
Lovely experience! Super easy in and out!
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March 2024 by thomas gleason
The first purchase went well, we had put the delivery off because of waiting for the house to be completed. My wife called after our house was bought and attempted to get in touch with the salesperson, then manager, no one returned phone call. My wife was interested in more furniture, and set up the delivery date. After no one called my wife went on line to purchase from the on line site, come to find out they are not connected to the store. So I then called to set up the delivery and must have gotten manager on a bad day because she said the salesperson was put with Covid and her son had medical problems and she was out for weeks. I asked Do you not a have a process where someone can return phone calls. This did not go well, the furniture was delivered and several pieces were missing, so I finally went to the store on March 5 and picked up the items the lady was very nice and helped me with my items( different lady). Things to be aware of, make sure everything is documented and signed for and is in stock. The Ashley on line is not part of the stores and Ashley sells to other vendors, big lot, and others. So make sure you get warranty, in writing. The delivery service is or can be third party company. Make sure you get in writing they will set upEverything purchased. Then the original window of deli could be off, part of our furniture was delivered at 8:30 p.m, The delivery person messed up one bar stool and said they will have to send out repairman, three days no phone call. I truly hope your interact service is better than mine was!! Maybe they have learned!!
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March 2024 by Sheri Benchwick
Amber was super helpful and extremely nice.
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March 2024 by Brandon Parmer
Deamber was very helpful, great customer service even when we changed our minds a few times. We will definitely come back to see her.
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February 2024 by Lindsay Smith
Tracie Heath was amazing and super helpful!
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February 2024 by Anna West
Lyn was so great and was VERY patient with my kids. I would come back to see HER again! Thank you Lyn
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February 2024 by Susie Roberts
Lyn was very knowledgeable and very helpful. Made the furniture buying experience easy. Looking forward to have the new living room complete.
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February 2024 by Angie R
Great experience…Jasmin and Anna were very helpful and friendly. And provided the products I wanted.
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February 2024 by Jessica Hoffman
Malcom and Anna were a great help and made sure we received the best deal!
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February 2024 by Alex Jackson
Mrs. Lynn and Mrs. Ann were amazing!!10/10
