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February 2024 by Rachel Forsythe
Tim fixed us up in a "new to us vehicle". He was extremely helpful and easy to work with. I'd highly recommend asking for him if interested in testing out a couple cars.
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February 2024 by Joseph Hamill
Tim Phillips was a great salesman and made the process of purchasing a vehicle very easy, efficient, and painless. He was also very attentive, knowledgeable, and always replied and communicated extremely well. If you are looking for your next vehicle make sure to ask for Tim when you go to PTC Chevrolet GMC!
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January 2024 by Josh B
When I left the dealership, the low oil light kicked on. Pulled into Walmart, checked the stick. No oil present. Added 3 quarts then and went home since yall were closed. Low oil light came on again. So long story short yall sent me out with no oil after taking 3k for the job.
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January 2024 by Nick Italiani
Great people to deal with. The easiest auto purchase I've ever experience in 40+ years of buying vehicle. great deal on a 24 AT4X. Isaiah was awesome to work with. I will buy my next vehicle from him. It was worth the 2-1/2 hour drive.
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January 2024 by Roy Scruggs
This was the most friendly, helpful experience I have ever had at a dealership. It was truly a down home feeling and truly enjoyable. Would recommend this dealership to any and all. Thanks for making me feel like family
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November 2023 by Denise Hopkins
Went in for a test drive, Rick was my salesman, super nice, no pressure. Although we didn't buy, we would definitely consider purchasing from them in the future. They had a decent selection of vehicles.
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November 2023 by Kim Steele TN-Chattanooga
This was the worst experience of all. First, I had an appointment scheduled for Saturday for a recall on my car. I had this scheduled for 2 -3 weeks. I get my car to the dealership at 7:50 a.m only to be called at 11 a.m stating that they could not get to my car. The employee said that I could leave my car there for the weekend and they would try to get to it on Monday. What? It is not like I have car growing out of my behind. Why have an appointment if you are not going to do the work? Next, I spoke with a dealership manager who asked if I could bring the car back Monday and they would give me a loner car for the day so I could get to work. They would have it ready for me with gas in it so I would not have to wait. Already frustrated that I would be late for work because someone could not do their job, I got to the dealership again at 7:50 only to find that they did not have a car waiting on me. They had to find one. I waited and finally they found one. It was a used car off of the lot. I have heard lots of negative stuff about this dealership since the new owner took over it. I don't understand how someone can not do their job and still be employed. I may take my car to another dealership for service from now on.
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November 2023 by Valerie Townsend
Nothing but a bunch of crooks! All of them. I know family members that have worked there and it's disgusting the way the way they try/ and do to try . It's never about you,they are just smooth talkers, with dirty tricks. Buy on auto trader! Craigslist, hell any place except a dealership. Especially this one! Y'all people ain't right!!!!!!!!!! Cars are way over priced!
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September 2023 by Connor Beard
Highly recommend Paul Thigpen to anyone wanting to purchase a new car! They offer great deals and are willing to work with you to get you exactly what you are after. Many other dealerships will try to tack on as much as they can to your purchase but at Paul Thigpen they let you tell them what you are after.James Langston is the go to sales guy here as well! Super kind, helpful, and just a fun guy to be around. Made the time my wife and I were there fly by as we worked on paper work.Make sure to ask for James!
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September 2023 by Brandon Simpson
Are you looking for a car and don't want something shoved down your throat? Want to actually walk a lot without getting bothered, then Paul Thigpen is the place to go. The staff was very accommodating since I could only get there 30 minutes before closing on multiple days. They day that I picked up my truck, the owner noticed that it was taking a few minutes and offered to go get my kids a happy meal since it was close to dinner time. Yoy get large car vendor options with small town comfort!
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September 2023 by cindy weems
I bought a 2016 Yukon Denali AC condenser has gone out. I called them and asked them about it. The general manner said there’s nothing they could do but he would see me to the service manager to see if maybe they could help me with their discretion. She talk to me I told her I had had it looked at they were in charge me $750 to $800 to fix it I said that is a lot of money for a car that I haven’t even had three months and she said yes ma’am that is a lot of money that she couldn’t give me anything but that if I would bring the car in 830 Thursday morning that they would look at it and she could hopefully get me a better price. Well I get there they want to charge me 100 and something dollar serve diagnostic test , I said I was not expecting that she says well. I will cut it in half and after my son called because I said I was not expecting that at all, and he got upset with him. The lady was telling me I wasn’t telling the truth that I was told about it when I was not and they said they would do away with the charges. They went ahead and cash my check. She said they would send it to me next week as of yet I have not received the check I will never do business with them. It was poor customer service I feel like I was done wrong and they should at least help me with the charges and the fees don’t have a Air Cond fixed
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September 2023 by Christina Cauthen
If I could put 0 stars I would, they ran my credit 6 times, which ran it from good to bad, jerked me around during a sale, tried to tell me no one was there to talk to the banks on a Friday, after I'd been going up there for a week, tried saying I could get a used 23,000 vehicle but not a 25,000 vehicle. I told them how much of a payment I could afford which was double the sale offer price, and the doubled the amount I told them I could do. Just don't do it.
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September 2023 by Cody Ross
Jim viola was the easiest salesman I've ever dealt with. Straight forward, honest and down to earth. Great dealership. In and out within an hour. Appreciate you guys!
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July 2023 by Raven Broom
Isiah made buying a new car and trading in our old one so easy and stress free!! He helped upgrade our vehicle to fit the entire family
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July 2023 by Stacey Barclay
I would definitely recommend Paul Thigpen to anyone. Jim our salesman was wonderful! It was a pretty smooth process and no pressure. He did not make us feel rushed at all. They listened to what we wanted and made it happen. Eric and Damon were also great to work with. They stayed late until the deal was done! Even to just show us amazing features on our new purchase. Very honest and trustworthy. If you need a car, go see Jim at Paul Thigpen!
