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June 2024 by Michael Johnson
If you have time and money to waste them this is the place for you.
I made an appointment for the repairs needed for my car, The appointment was pushed back supposedly for parts.
I was told it would take two weeks for the repairs it took three weeks to get it back and the only reason I got it back when I did was because I was proactive in this venture.
So in total it took six weeks to complete a two week job ( there words not mine).
So once again If you have time and money to waste and you enjoy being told stories about your progress then this is the place for you.
I WILL NEVER GO THERE AGAIN
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March 2024 by Haley Wilson
This place was amazing! Customer service was top notch. They did everything to make sure my car got fixed and put back together after a finder bumper. They said it would take a month upfront, which it took a little longer. However, that was due to my insurance company continuously messing up on their end. They were very pleasant to speak with on a daily basis. They texted or called about once a week to let me know the update! I will forever recommend this place.
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March 2024 by Sara Bennett
I brought my vehicle here for some front end work after hitting a deer. I was told the work would take 6 business days, maybe a little longer as you have had a hard time getting parts in. I brought my car in on 9/24. I was not updated on the progress. Every time I called, I was made to feel like it was an inconvenience and given a different status on my vehicle. They had my car for over a month. I picked it up and got in to leave and the radio no longer worked. I was told to bring it back after the weekend and they would look into it. My husband found a fuse plugged into the wrong spot causing the radio to have no sound. We had to bring the vehicle back anyway because the paint was too light and a piece of trim was flapping. We were told the piece didn't fit properly because the insurance made them purchase an after market part. The paint mismatch was blamed on the paint rep. The passenger door wouldn't lock. They didn't fix that. When my car went back for the 2nd time, they fixed the trim piece, paint, and door lock issue. They again had my car longer than expected. My paint still doesn't match 100%. Would not recommend!
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February 2024 by Jeff Hunt
Fixed my car back like it never happened will use again.
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January 2024 by joey mungin
I work very frequently, had an appointment scheduled and saw that they had left a voicemail after I got out of work, and since it was outside their business hours I called back the next day. Come to find that they had already cancelled my appointment, which wasn't for another week, and the new dates they were offering weren't for another 2 months. This is after I had already waited a month for the appointment and getting it cancelled the week before. If you're considering going to here I highly recommend going to the auto body repair in yulee, it's a bit of a drive however their appointments were much sooner dates and I was able to get my car back in almost no time. Would much rather spend the extra 20 minutes driving out than the months waiting
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November 2023 by Queen Moomba
Edited after 3 years.I took my truck here after a rear end collision. Fixed everything it was great.3 years later I notice my bed latch is detached. I take apart my tailgate to fix it, there was no hardware holding anything in place. All of this was internal so if you bring your stuff here and want to dig that deep, go ahead. They also may not have the same bodymen anymore either.
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October 2023 by Kate Clark
My sister came in with her car and it had storm damage from the previous tropical storm/hurricaneShe was met with 3 weeks of no car (she has two kids) and when she received her vehicle they refused to fix her trunk. They also didn’t clean her car it’s a complete mess.Also misplaced her car seat and didn’t return it to the back seat.They were rude mean and nasty to her and refused to give her her car back and said he “looked forward to the insurance calling him”The front desk lady was also extremely rude and refused to give receipts to my sister.Never go here
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October 2023 by Corinne Hoxit
Second vehicle we have had work done here, went above and beyond and really appreciated the timely service... will definitely recommendService: Body & Trim
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October 2023 by Kate hurst
My sister came in with her car and it had storm damage from the previous tropical storm/hurricane
She was met with 3 weeks of no car (she has two kids) and when she received her vehicle they refused to fix her trunk. They also didn’t clean her car it’s a complete mess.
Also misplaced her car seat and didn’t return it to the back seat.
They were rude mean and nasty to her and refused to give her her car back and said he “looked forward to the insurance calling him”
The front desk lady was also extremely rude and refused to give receipts to my sister.
Never go here
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September 2023 by amber hogan
Great customer service! Their staff was so warm and friendly. Reasonable rates & gave prompt service. Would highly recommend!
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September 2023 by Debra Di Buono
Excellent service and communication
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August 2023 by Nathan Zech (N8)
Would not recommend bringing your vehicle here. The rude lady at the front desk, has a stick up her butt, and tried to tell me she remembered a converstaion between herself and I, that never happened. And the lack of communication from anyone, it's not worth it. They tried to do a quick fix on my truck, and I noticed before I left, and they tried to blame me for their rushed job. I ended up speaking with the owner who apologized, and said he would make sure it got done. Had I not noticed they would of had no problem sending me away and charging me for the job, even though it was not done. Then told me for 3 days in a row that my vehicle would be done that day, only for me to call in and be told it would be the next day. And then the next day. Also was told my vehicle was pushed back because a police officer brought their vehicle in to get fixed and they get priority, even tho I had been waiting for over a week. Also noticed on the paperwork from the first time that they put down that it took 5.1 hours of labor for what they did, when I was only there for an hour and a half. (Came in at 10, left at 11:34) Seems shady, as if they are ripping off the insurance company. Not a company I would recommend, or use again. They also charged the insurance company both times for the same part, so got paid twice for the same job... overall would be ZERO stars if possible.Service: Body & Trim
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June 2023 by Melissa Mounsey
Fast friendly service, and they definitely keep you informed at what stage your car is in. The young lady in the office was smiling every time I walked in. I got my car back a little early. I would recommend them for your auto body work.
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March 2023 by Barbara Ann Scott
Love the customer service. The only thing that bothers me, was how long it will take to get Traverse fixed.
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February 2023 by Tina LeGlise
Great place just need to wait because they are booked to fix my vehicle
