-
September 2024 by Tim Marshall
Mason at the service counter is an excellent employee! He is friendly, knowledgeable, and efficient in providing top-notch customer service. This is my go-to place for all my heating and air needs.
-
May 2024 by Carlos Reyes
I visited this Kennesaw location today to have an ac compressor claimed under warranty and the sales rep Jeremy Touchstone was so wonderful!
He made the entire transaction so easy and fast, and explained every detail of how the process works!
Thanks Jeremy!
-
April 2024 by Lucresia Mabien
Truckers the dock is in the back come to the stop sign turn left then turn left again you will see the loading docks. Go to the 101 door on the left.
-
October 2023 by Bendy Playz
Nice people, but no value for your time. Extremely long wait time to get unloaded. Don't come here if you have more than one stop. They will burn your clock.
-
September 2023 by Kevin Mathis
Worst customer service ever. I think they are allergic to their phones. It takes an act of God to get someone to answer.
-
December 2022 by Russell Bultman
11/2022 This is definitely the best property. They have a very professional and caring staff they go above and beyond trying to take care of their customers!
-
August 2022 by Oleg Karelov
I wish I knew about this store before ordering parts on Amazon. Many items in stock and good prices!
-
January 2022 by fouad elkachif
Receiving docks in the back of building No street parking.
-
August 2020 by Evan Tomlin
Customer service is pretty much non-existent, can't get them to answer phones and when I'm there the one person out of 3 who actually seems to try and help you is extremely irritable and makes it quite obvious.
-
August 2020 by j.l. daniel
Not the best on several levels. I was on hold for over 30 minutes with them and it took multiple calls and hold times( the system hung up on me twice) then someone finally answered and asked me to hold for a second and then I was on hold for another 10 min. If you pick up a part and it has an issue you cannot return it to the store for a swap out, you have to file a warranty claim and place another order for a part. Which extends the amount of time you have to spend on your current job. As a service tech, I really dread working with them when I have to. They also don’t require you to type a name in when you pick up your part, just a signature. This has caused some confusion with my company as well.
-
August 2020 by Bruce Hilicus
Great, parts in stock
-
August 2020 by Edward Fletcher
Good place
-
July 2020 by Sarah P.
Outstanding Service! Our Trane A/C unit decided to go on strike && blow hot air. Luckily we were able to troubleshoot the issue on our own, purchase the part from this supply store. I called in to make sure the part was in stock while driving towards the Marietta store. I was redirected to Kennesaw as Marietta location only had one piece to our uncomplicated puzzle. A purchase order was made, at the time of arrival my parts were pulled && ready for pick up. I wasn't expecting it to be ready, glad that it was bc there's no A/C in a warehouse. Oh yeah, to pick up your order you must drive around back to the receiving docks. There's a desk when you enter the warehouse on the far right upon entrance. Ervin was very professional, kind && knowledgeable about the parts, unit, && company policy.. He kept me well entertained while I was there. I'm glad we have a Trane Unit, bc apparently you can't beat the customer service!
-
September 2018 by Nathan Reeves
Professional, courteous service. Pros.
