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October 2023 by Evan C.
Car wash did a good job and the vacuums have really good suction, too good. They actually will suck up your phone cords and any plastic pieces that are for your truck. The reason I'm giving five stars is because of the store manager helping me retrieve these items from the vacuum system. Customer service top-notch I would highly recommend try this place out.
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September 2023 by Felicia Pryor
Prices went up, service went down. Car wash leave black spot on my trim and I usually have to wipe my tires after cause they are still dirty. Canceled my subscription because they didn't tell their customers prices are going up. Apparently they put signed up... I HAVE NOT SEEN THESE SGNS. They should have sent an email out! I won't be back.
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September 2023 by Clint Booth
Tidal wave is easy in and easy out. In about twenty minutes my car looks like new again. The employees are always very friendly and that makes the experience even better.
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September 2023 by Sidney Hicks
I went in this car wash as a first time customer and upon coming out realized it had ripped off the side trimming of my car. Never in my life have I had this happen from a car wash, but today it did. Not only was the girl working very aloof, but seemed to show a severe lack of concern, as well as lack of knowledge regarding protocol following such kinds of incidents. I’m so disappointed and hope this place tries to make it right. I went in hoping to leave with a clean car, instead I left with a piece of my car in the trunk and complete disappointment.
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September 2023 by Abby Fish
Attendants are signing customers up to the club membership without telling them and without giving any information on the plan. The attendant LIED and told me that it was just a one time charge. It was not an accident or a misunderstanding- it was fraud.I will be filing for charge back with my bank will will recommend to family that do use the membership services for their car to cancel. This is clearly a common practice here.
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August 2023 by Tasha M
Disappointed. I signed up for the unlimited car washes with no prob, took k my 3 mins, got my sticker and was on to the wash… but the guy who was suppose to guide me in the tracks and wash the front of my bumper and windshield was on his cellphone, so I had to blow the horn to get his attention and then he still didn’t do it well. After at the vacuum station the dirty towels and clean towels were clearly mixed up because no one dried and folded the clean towels like at other locations they just threw the “clean” ones in a bucket so the dirty ones were getting out in the clean bucket. At other locations all the clean towels are folded and the only bucket is for dirty towels so it’s obvious. But not here.Then on my second return I went to the membership-club side to enter and they said they couldnt find my membership and stated the guy who signed me up messed up; ok but then I had to give them all my credit cards while they tried to figure it out and call different workers one by one over as I sat there with a car full of kids for 20 minutes while I held the line up a longgggg time. It was very embarrassing and they still never figured out what happened or how to fix it and finally let me enter and then said after I go through come to the office after 20 more minutes of standing in the office the manager on duty said they still had no clue of what to do and what the employee who sign me up did & that they would try to figure it out and call me. I showed her they clearly charged my credit card and so didn’t want to resign sign up as then they would be billing me twice every month.It’s been 3 days and no one has still called me. From all these things just in the 1st 2 visits I’m not sure the service is that great and I’m not a happy camper.If I go back today to get a wash I will be held up again for another 20-50 mins because they don’t know what they’re doing and don’t know how to fix there mess up. At this point I feel I should be given some free months of washes as I’ve paid for a membership I’m unable to use.
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July 2023 by Christina A.
I've been to this car wash 3 times and I've always had a great experience! I'm surprised at some of the reviews in regards to customer service - I just went to wash my car and the gentleman that assisted me in making my purchase was friendly, welcoming and professional. My car was decently cleaned and the vacuums did a perfect job cleaning up my messy carpets. Plenty of clean microfiber towels to use and cleaning solution on the carts. Plenty of available stations to park and vacuum. They have a few options and pricing for a good car wash and even a membership with a free first month.
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July 2023 by Lucas K
Unfortunately you can tell this location is going downhill over the years. Sad because it has potential to be a great car wash due to its size and still fairly new. The past few times I’ve gone in the last months, the left side tire shine machine in the tunnel doesn’t work at all, tires always bone dry. The vacuums are 90% clogged everytime we go, I saw others next to me trying to unclog too. The workers at front give little to no effort, you pull up and their sitting on the curb and barely even pretreated the car and go back to sitting. The cart with rags were all messy and you couldn’t tell what was clean or dirty. No compressed air either like most other places. I hope management can get their act together again and straighten this location up, deserves it!
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June 2023 by jose p.
This is the second time I have to call my bank to help , I cancel my service and they keep charging me and being racist with me I when 2 times in person to cancel it so be aware
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June 2023 by Jennifer Fowler
This was my first time putting my car thru this wash. I'm a member elsewhere. But I was in the area and I loved this car wash, I feel like it really washed my car well and it has a soft towel drier at the end which is extra cool. Of course it has the free vacuums and cleaning cloths after washing too. No air compressor which I do kinda miss, it's very helpful to do this in the little crevices of the car before you vacuum. That's probably the only thing I miss from my normal car wash. This is a great car wash machine they have tho, nicer than mine I think.
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June 2023 by Daren Couch
Great wash but you need to watch out for being enrolled in the monthly program. I purchased the $30.00 car wash and the attendant said that it allowed me unlimited car washes for the next 30 days. I made made sure it was only the one time charge and they respond yes. He placed a sticker in the window. I was suspicious that he was being incentivized to sell something by how he acted with the paperwork (he kept it). I watched my credit card for a recurring charge and was just billed $49.99. I called and cancelled the future monthly charge but they said the could not refund the $49.99. I will need to dispute the charge with the credit card customer.
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June 2023 by Nicole Stuhr
A+++ customer service! Jennifer and her team were fabulous at helping me right a wrong with my account. I had a carwash back in October, and the sales guy (not there anymore) at the time sold me a bogo deal that he said was non-recurring. Little did I know, he signed me up for a membership. Just realized (8 months later, my bad on that one) that I've had a 39.99 monthly charge since then. I hadnt used it at all since I didnt know I had it! We generally wash at home, so we just dont use car washes much. Jennifer refunded me all the 8 months of charges and was extremely pleasant through it all. Much appreciated!!!
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May 2023 by Ibrahime Bagayoko
So far…The best for car washing. Adam was the assistant manager that assisted me on my last visit, and he was incredible.
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May 2023 by John Davis
$10 car wash! Guy scrubbing was awesome! Everyone was professional. Great value!
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May 2023 by Moe Ali
Great place, staff very helpful. They always have supplies to help you clean your vehicle.
