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August 2024 by Sonya Edwards
The lady Connie super sweet did a great job helping me. I was so satisfied with the bed we picked out. I'm sure we would have loved it without a 2nd thought. Sleep Number (not the store) was going to deliver my bed on Saturday, Then today Monday. Sleep Number calls and said it will be the 13th...( well I stayed out of work to get this bed today). Today I canceled ? my order...I felt bad but not everyone has someone to wait on them to bring a bed. But like I said Connie was the perfect ? perfect person to help me with a bed just for me and my hubs!
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July 2024 by WHD
Connie was amazing. Funny to make a phone call to the Kennesaw location with her picking up the phone and finding out she sold us our very first sleep number when they were at Town Center Mall! Amazing service as it was the first time. Here’s to another decade or more of peace for my back!!!
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July 2024 by CBA Acworth
Wonderful kind and caring people. Thank you for our Second purchase. Hoping this mattress gives my back another 10 years or more of peace. Thank you! -Wyatt
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July 2024 by Judge Camp
Bed is great, what wasn't great was looking out and see the delivery man peeing behind my truck in the driveway. All my neighbors have small kids.
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July 2024 by Joshua Vensel
Helpful staff, & happy with our pillows!
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June 2024 by Greg White
First experience with Sleep Number.
I had multiple recommendations and the service was fantastic. Mattress being delivered so I'll report back within my first 100 nights.
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June 2024 by Ismail Siyam
I just had the worst customer service ever from your customer hotline they didn’t help basically told me to shut up and completely disregarded my complaint just to cut me off and tell me I basically waisted my time And when I’m talking about bad customer service I’m referring to the 1800 number not the in store service they’re super nice in store
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November 2023 by V York
I was in the market for a new mattress and Kennesaw Mattress Outlet delivered. Kenny gave me a good deal on a new mattress and an adjustable bed frame. Had the mattress and bed frame delivered within a couple of days from purchase. They were able to attach my existing headboard to the new frame as well as hauled away the old mattress and bed rails. Very easy and I am thoroughly pleased with my purchase, the price and the overall experience. I would recommend this business to anyone looking for a new mattress/bedding at great prices. And you will be supporting a local, small business!
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November 2023 by Derek Pickett
There were so helpful with our choice of mattress.
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November 2023 by Marlene Santos
Very professional customer care.
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November 2023 by Tina Henry
Amazing service!
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November 2023 by Lamont Prioleau
Service was Awesome
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November 2023 by JAMA
WoW! This was a manifestation visit. My husband and I always said that we wanted a Sleep Number. We have heard so many different comments, but to experience laying on each one was evident that we were not leaving without the one that was perfect for our body type. The timing of visiting was unplanned but divine, because our navigation took us there with a different location request on the screen. Following our instincts it was purposeful. We are glad that we visited and the customer service rep. Michael was excellent salesman and very well versed in knowing everything about each mattress type. His attention to detail concerning our body chemistry and temps were on point. We were there at a good time being the only couple there for a while until others start coming. We had a blast and we got what we needed and wanted. Thank you again Michael for your professionalism, excellence in CSS and soft skills. Blessings on Blessings .... Artrise and Steven Ashford
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September 2023 by Darren Miller
Had a decent experience in the store. Found a massage chair that really seemed to help my back. (I have several back issues and the massage chairs you pay for at some attractions really seemed to help.) So I went to the store on two separate occasions finally picked one that the sales man suggested. He went on and on about the quality and warranty and the extended warranty. The chair itself is extremely expensive. Waited around for month and a half for delivery, finally got delivered and it seemed noisy compared to what I looked at in the store. The delivery people left I tried it out and ot made a bad clunk sound sound and the foot part is now sloppy, we called up to they said to that's definitely a warranty item and they would set a time to come back out and fix it.its been months now and nothing. Since then it has developed several air leaks and several parts don't work right and it's gotten even noisier. We have contacted them via phone, email, left messages at the store. Nothing seems to get them to understand the sense of urgency. So I am finally writing my reveiw they begged for when I was first in their store. Maybe now something will happen. At this point I have gone back to using the pay for chairs when ever I see one. I hate my entire experience with them and just want them to come get their sorry product out of my house. I seriously hope this finds someone who can make this right. If I could leave zero stars I would. Make this right and I will remove my review!
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March 2023 by Juanika Mitchell-Ashford
WoW! This was a manifestation visit. My husband and I always said that we wanted a Sleep Number. We have heard so many different comments, but to experience laying on each one was evident that we were not leaving without the one that was perfect for our body type. The timing of visiting was unplanned but divine, because our navigation took us there with a different location request on the screen. Following our instincts it was purposeful. We are glad that we visited and the customer service rep. Michael was excellent salesman and very well versed in knowing everything about each mattress type. His attention to detail concerning our body chemistry and temps were on point. We were there at a good time being the only couple there for a while until others start coming. We had a blast and we got what we needed and wanted. Thank you again Michael for your professionalism, excellence in CSS and soft skills. Blessings on Blessings .... Artrise and Steven Ashford
