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December 2023 by Celene Ocampo
Hardly do I leave 1 star reviews but after reaching out a couple of times regarding service at this location and no response, it’s deserving. Our unit was there over 2 weeks, with multiple days in between just sitting not being serviced. Even after it was ready, we had to wait 3-4 days for a road test because no one was available to do it. They lack customer service and reliability. If you can find a different service location to go to, I would highly recommend it. I read the reviews from here but I like to give businesses the benefit of the doubt. Took me 2 weeks to leave this review because I emailed and left voicemails regarding this, I have yet to hear back. If they cared about their customers, a reply or call back would have been done.
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October 2023 by Keem Kade
Danny in Parts was extremely helpful and patient. Helped me pull specs off a unit and I can’t thank him anymore! Give that man a raise!!!
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December 2022 by Harvey Betz
Service department always slow as hell and never answer calls
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November 2022 by William JR
As a small fleet manager, after dealing with this shop on a few occasions now; I am not very impressed with this location. I was recently charged to replace parts that weren’t needed, AND those parts were installed wrong. The driver had to get the issue corrected by an independent shop. The branch manager did reach out regarding my negative feedback. However, he did not make any attempt to resolve the issue.
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October 2022 by Ryan
This place has most parts in stock, friendly staff
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September 2022 by Kevin Barber
As an owner of a fleet I encourage everyone to stay away from this shop. Their service crew should pick up their pay checks in a ski mask, they are using market conditions to rob people. They are taking advantage of the supply chain and poor labor market to gouge the hell out of us all. Even if they are the closest option spend the extra tow money to go somewhere else. You’ll save thousands.
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July 2022 by Henry Rojas
Love it always help me when I need some parts for my truck , if they do t have it there they will find it for you great people.
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July 2022 by Ary Murillo
Terrible experience I when for up date the software of the computer P1584 my truck was 7 days ended with $2730 bill But my truck still broke downI had metting with the Gainesville piterbillt Manager he reach immediate the Kennesaw owner, Both helping and assisting me to fixed my truck that still broke down Kennesaw pitterbil owner provide the part that my truck need without any cost at allThanks so much to Both Gainesville Mannager and Kennesaw dealer owner
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December 2021 by Christopher Turner (Rooster)
The service department was professional,friendly and helpful .Thanks Peterbilt.
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December 2021 by H h
I can say with great certainty I will never go back to this dealership the customer was not great I don't get how people that don't know u feel like it's okay get smart with you
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November 2021 by Daniel Sumner
I'd like to take a moment to brag on Austin Newton. He has always went above and beyond to help get me what I need and has always been fair on price. I think he needs a raise with as hard as I have seen him work. He must be part Octopus because I swear he has 8 arms to get everything done he does!!!
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November 2021 by Tonny Kosgey
Central located,easily accessible spot.Very ideal spares shop for long haul trucks..Peterbilt.Well stocked service parts shop.Neatly arranged,orderly with systems that work.Open all through the week except Sundays where they only serve those with appointment.
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November 2021 by Michael Self
Demetrius is an excellent parts rep, definitely will continue to do business with this store.Customer service is awesome
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November 2021 by Big Buck
Avoid this place I came in this morning with transmission issues truck is a brand new 2022 Peterbilt it’s shifting itself in to neutral at 65mph on flat and elevated ground to where I have to hit the brakes/manually down shift into gear which their idea of in diagnosing an issue is just plug in to the truck’s computer and not physically test driving the truck to see if it will trigger for them……..
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October 2021 by Jerri Williams
The customer service team here is phenomenal. Everyone is so patient, helpful, and kind. My order was ready for pick-up when I arrived. Inside was clean and organized.
